Solved

Hello Interrail friends! I was wondering about the following - going on a 10 day trip from Amsterdam tomorrow, via Germany and Switzerland to Italy. However, we’re only using 6 travel days out of the purchased 7, as on the way back, we’re actually not taking the train. Do you know if I can use the 7th travel day some other time at the end of the month, and to travel from Amsterdam again (to Berlin) one way? Not sure how the inbound/outbound journeys apply here. Many thanks!

I am trying to travel with a TGV train from Paris to Dax, but I can’t figure out if it is reservation only? 

Hello! We are Americans living in Spain on military orders. Does this make us European residents? I’m not sure if we need to book Interrail or Eurail passes. Please advise, thank you! 

Hello!The train from Prague Hlavni Nadrazi to Budapest-Nyugati on July 11, 2022 at 10:56, has been modified. Apparently some traintracks in Hungary cannot be used and part of the route has been replaced with a bus service. Our train is 279 and therefore it is affected by this modification. We reserve a seat on the train, do you have to reserve a seat for the bus or is it already included? Is there something to do or nothing to worry about? Apart from having the seat reserved, we also have the train reserved with the interrail pass. 

Hi,We are travelling from Barcelona to Paris in August. Is it possible to reserve a seat for another person who doesn’t have a pass but would like to travel with us on the Paris trip?  How do I do this? We would like to book a sleeper train so we are hoping to have everyone in the same private compartment.Thanks.

I’ve purchased a 1month  Global pass on a promotional deal. the tickets have arrived but do not say how many days we can travel on that pass.  I can’t remember what I bought at the time.   any one help?

I am trying to book a train from London to Amsterdam and i have reserved it but every time i go to fill in the customer details it brings me to the main page. Am i doing something wrong?

I am planning to go to Barcelona from Lyon by direct train. But the reservation is only available by a paper ticket. but I can't get a ticket delivery service because I don't have enough time. Can I buy a paper ticket at a ticket booth or a station?

Can I take 2 boats on the 1 travel day. There is no direct blue star ferry from santorini to mykonis, but we can get there taking 2 ferries in the same day. Will the 4 day pass in a month allow this?

Hi I'm looking to buy 5 greek island passes for my family. I emailed Attica group to ask about the reservations 3 days ago and have not heard back. We travel in 1 month and I read reservations need to be made a month in advance. We are in the US so also wanted to know if when I buy the passes if I will get an electronic pass so that I have all the info I need to reserve our ferries wether it be online, via email or over the phone. Thanks for the help!

Hello, I booked many trains all at once on Monday and one particularly long leg got messed up and I was notified it wasn’t fully booked and instead stuck in “PRERESERVATION MADE”. All other legs were booked, however they still don’t appear in my “Reservations” portion of my account. My travel is happening on Saturday and I still haven’t heard back from customer support about this. In the email notifying me about the reservation problem I was told this could be resolved! I would just book a new leg, but I got charged for the whole trip and don’t have enough to make a new reservation!! In addition, the reservations portion of the website is next to un-usable and I’m worried this will just happen again. I haven’t been able to find any phone number to call or any way of talking to a non-bot… anyone have an idea of what I”m supposed to do? Micha

Bonjour, Il semblerait que cela part un peu en cacahuète au niveau des horaires de train.Plus rien ne correspond au voyage enregistré, plus de reservations, que des trains sans reservations a des horaires aleatoires…Je commence a douter serieusement

I can’t find the timetable of this route via routeplanner. Sj.se also shows no discount even if I add my eurail pass. However, this route (Stockholm-Nykoping-Norrkoping) is indeed shown on the eurail map but its operator Mälartåg is not listed as included. Since Mälartåg is the only operator on this route, can anyone confirm the validity of eurail pass on this route?

Hey, I want to travel from Oslo to Malmö in 4 weeks. In May I saw a train Oslo-Göteborg-Malmö, now I cant find this train. The Rail Planner App says I have to go via Rygge (with bus?). Does anybody know if the direct train connection is still available or not?

My passes did not arrive and Our holiday starts tomorrow. How can I contact interrail? I tried by email, messenger… 

Hi all I need urgent help  phone broke and i can't install app on new phone. Am stranded on the road by my self. Help please asap

My mobile pass won’t let me activate it before the 16th of July, I’m due to travel on the 13th with trains that require an active pass. I raised this issue with customer support 26/04/2022 and it’s 30/06/2022 and I’ve still not had this issue resolved. Getting a little desperate so does anyone know if there’s a office in the UK that I can go to in person as I’m clearly not getting anywhere via email. Picture attached to show that dates before the 16th July are greyed out 

I have a Eurail Global Pass, and have been trying to make reservations for trips between London and Amsterdam, Amsterdam and Berlin, and Berlin and Paris. In every case, I cannot proceed past the first page because the continue to traveler details button does not work. This includes trains where reservations are not required and are not at popular times. I have also tried making them all separately but they still do not work, so it is not because too many trains are in one cart at the same time. Does anyone know of a solution to this?

Hey!I need help removing my mobile passport from my phone because it has been stolen. I have bought a new phone but can not add my interail mobile passport on it because it is still activated on my old stolen phone. How can I remove it. I have reached out to Interrail customer service but it is very urgent. I’m traveling right now. I will be happy for any tip! :) 

Hi! I need to activate my interrail pass. I need to fill in my pasport number. But in my (Dutch) pasport I have a BSN-number (personal number) and a document number. Which one do I need to fill in ? 

Hello, we wanted to buy 4 greece island passes, but they won't arrive soon enough.Is it possible to print it by my self?I can't set the first travel day to 10.july only the 21. work.I always use the mobile pass and have no idea that this greece island pass is not available.Greetings Winder Ulrich 

I am due to start travelling next week. I have cracked the screen of my iPhone quite badly. My phone is still working and I can use the app but I am wondering will I be able to scan the QR code on my broken screen?

Hi guys, just a quick one,how dose the two month global pass work ? Is it one train journey a day for two months or two months worth of journeys ie round it to 60 or just unlimited for two months? 😅Really appreciate any response 

Hello,I am wondering if anyone has advice on getting through to someone at Eurail to process a refund. We purchased 3 paper global passes on April 3, which never came. After spending hours trying to contact Eurail and the postal service, we ended up purchasing replacement mobile passes and requesting a refund.However, we have still not heard anything back with regards to our refund request. The tickets were nearly $1,200 and we have not received any indication that they will be refunded (despite paying extra for pass protection). I am wondering if there is a way to speak with a live person by phone or email? Any tips are much appreciated!Jamie G 

Hi to everybody! When I select the trip to book my seats the systems keeps on the loading mode… I’ve been trying wtih differents browsers but I get the same results and my trip starts in just a couple of weeks. Has anybody experience the same? any recommendation? Thanks a lot for your help! Aina