Solved

Hello ! I bought 2 mobile pass but I am not able to add them on the app. It says « your details don’t match ». I tried to reload and reload the app or to add the passes on another mobile phone but it still don’t work. I am supposed to travel, within a few days everything is planned but the customer still don’t answer so I can’t book my first travel. Is someone able to help me ? Thank you very much !! Mélanie.

My son and his friend purchased the 6 day per month and under his friends app it says she has used all six days but only has 5 days of travel booked.  The 6th day which they haven’t booked is not on the app.   My son is doing the exact same trip and his app is correct with 5 days of travel and one free day.   They have updated the app and restarted the phone.  No change! Please advise as they are on a train right now. and thank you for your help.

Hi! I’ve been searching for the best train connections on multiple sites (interrail site, railplanner app and DB) but now I wanted to check if these trains are included in the interrail pass. One of my trains (Triëste - Ljubljana) showed up on the interrail website as “Details unavailable”. It’s a RE train so I think it’s without reservations but it crosses the border (so I’m not sure anymore). I don’t want to book this train, just want to know if I can take it (without reservations). This also showed up for the S-bahn from Brennero Brenner to Innsbruck, but the interrail site (https://www.interrail.eu/en/plan-your-trip/trains-europe/trains-country/trains-austria) told me that it’s included. I checked the page for Slovenia (https://www.interrail.eu/en/plan-your-trip/trains-europe/trains-country/trains-slovenia) but the Trieste-Ljubljana route isn’t listed under the international routes. Does someone know if this train is included in the pass or not? Thanks!

Hello, i’ve had a problem just after the payment of my reservation.What normaly happen after this ? A instant mail wich confirms with the billet ? something else ? I’ve buy my global pass on 31/07 , and i planned to go on Sunday 07 .. it’s my second problem for reservation .. can some one help ?  

J’aimerai faire ma réservation de siège, suite à l’achat de mon Pass Global. Mais à chaque essai, le message d’erreur suivant apparait : “Vous ne pouvez pas effectuer cette réservation.Le train que vous avez trouvé dans les horaires a changé récemment. Veuillez sélectionner une autre correspondance” Je souhaite effectuer le trajet suivant : MONTPELLIER SAINT-ROCH (France) - COPENHAGEN (Denmark) le Samedi 07 Juillet, départ 09h19. L’erreur se produit peut importe l’horaire choisie, ainsi que la date. Comment faire pour effectuer ma réservation de siège ?  

Another question about reservations:I'm trying to reserve seats for the TGV Lyon - Bruxelles, yet everytime I try to reserve seats via the TGV website (https://en.oui.sncf/en/pass/interrail-seat-reservation), I'm being redirected to their homepage.Anyone able to help?

Hello,My pass started the journey on the 9th of July, whereas I actually started my trip and only took my first ticket on the 24th of July. So it says my pass will end on the 9th of august insteed of the 24th. How can this be corrected ? 

Hello,I am travelling 24th of july 7 am, worried i cannot show my pass to the ticket controller. I am logged in on my pass, when i click on show my ticket the app asks for a password. And my loggin password of my pass does not work.

Hello all, 3 friends and I ordered a mobile Interrail pass each. Many journeys we would like to do require seat reservation. However, the online seat booking system doesn't work (I’ve searched for many journeys in the reservation system, none of them is available for seat reservation, according to the system), it seems to be a known issue in the community. Is it possible to make seat reservations for 4 adults for the following journey?Lyon Perrache → Berlin, August 07, departing at 9:58 AM and arriving at 20:22 (there is a correspondance from Lyon Perrache → Frankfurt(Main) Hbf, it is the journey which need seat reservation) We had no sustained answer from the sncf and the interrail service, the two send us back to the other company... we're 3 days before we leave, it's a little panic.. thank you very much for helping us.

Hello everyone,has anyone ever had the problem that your phone broke before your journey where you had already added your mobile pass and now you can’t add it on the new phone? (“This pass is already activated on another device”).Is there a possibility to add it on the new phone and deactivate it on the old one?  

Mobile pass will not load into my phone. I get an error message: “Your details don’t match.” But the details I entered (from the “confirmation email”) DO match. Has anyone else experienced a similar problem?

Hello. I am currently trying to book reservations in France and Italy. Sadly the website always says “not available”, even though I have tried every date and time that is possible. I have also tried booking over the ItaliaRail website, but they have no function where you can say that you own an Interrail Pass. I can only book tickets not reservations over the Italian website despite the Interrail website saying, that booking only reservations over the ItaliaRail website should be possible. Can anyone help me solving this problem? Why does it always say “not available”? (I have looked on other websites the train is available and not fully booked)

I am returning  my interail tickets and was wondering what is needed to return the tickets, is it just the order number, sent and return address and a stamp. 

If I purchase this pass, is it valid within 30 days of the first travel day or valid within the calendar month of the first travel day only?  Please help.

Hello,A friend and I ordered a mobile Interrail pass each. Two of the journeys we would like to do require seat reservation. However, the online seat booking system doesn't work (I’ve searched for many journeys in the reservation system, none of them is available for seat reservation, according to the system), it seems to be a known issue in the community. Is it possible to make seat reservations for 2 adults for the following journeys?- Hamburg Hbf -> Copenhagen, August 17, departing at 12:53 and arriving at 17:33- Copenhagen -> Hamburg Hbf, August 20, departing at 07:26 and arriving at 12:04 I’ve tried to contact the customer service via Twitter, Messenger, direct e-mail and the contact form since Monday morning, I’ve received no reply so far… Thanks in advance

Good morning, I would like to ask your support with a problem I had on Monday. I don't know who should I contact, as I haven't received any answer from Eurail. I needed to travel from Venezia Mestre (where I live) to Stuttgart on Monday (via Munich), and this would have been my frist trip of my interrail pass (5 days within a month). I booked the train from Venezia Mestre to Munich at 13.47 on Monday 2 August, however once I went to the station, the train was not displayed. I talked to the train company and they told me that that train has been anticipated by one hour and unfortunately they didn't notify most of the passengers who didn't book via the OBB website, but via other platforms (like me). So the next train would have arrives at 2.30 in the night (waisting also in this case two travel days). So I decided to depart the day later, on Tuesday 3rd August at 7.49, so that I could have more changes to find a train. I reserved other tickets and still there were major delays and I arri

Hello i made a reservation for a night train and paid for it, however after seing the booked under overview it diseapeared and i didn't receive a ticket via mail while my friends didDoes anyone knows how to access or ask for sending again the tickets

Has anyone tried to book a night jet train via OBB? I am a bit confused how do I put in my interrail global pass when it comes to reserving a seat. Apparently I should be able to online via the option "Interrail/Eurail - Globalpass" under discount but I can't seem to see that… if anyone has any guidance or suggestion on this that would be amazing! I am intending to travel from Innsbruck to Amsterdam. For some reason the OBB number online doesn't work when I call either. Thanks in advance ! :) 

hello, were actually in a train who is going to budapest from prague, we’ve got our ticket on our phone but the company (régiojet) told us it wasnt valid. and that interrail wasnt available with their trainsbut with have thé ticket on our phone and it was never write anywhere that we had to do anything.they forced us to leave the train because they would call the police. We dont have anywhere to sleep and there are no trains later . what can we do ? help us 

I added a journey to our mobile pass from Paris to Bayeau and return in September (14/16). The system says I need a seat reservation.  However, it will not allow be to make a seat reservation.How do I make a seat reservation?  I would like to do it before I travel rather than waiting until Wearrive in Paris.(I made seat reservations before but there seems to be a problem now.) jim

Hallo,weiß jemand wie man gekaufte Sitzplatzreservierung in App ladet? Es ist schon paar Tage her und ich sehe meine Sitzplatzreservierung immer noch nicht. Ich habe natürlich auch ausgedruckt aber hatte gerne auch in App. Weronika

I have bought a global pass but due to COVID I can only travel in the Uk can I still use the pass in the uk even if it’s my country of residence. 

HelloI still have days left on my pass -3 days until 13 August (used in July) . I know I cannot use any days to travel in my country - but what if I buy a ticket to the border and then continue?Thanks! 

Hello,I am Tim and want to travel with nine other friends from Karlsruhe by train to Arezzo on 13. 08. 2021 Our problem is this: We have to reserve seats for train routes in Italy, but we are unable to do so as there is no price or route available for more than two people! But when you book as an individual, everything is there and available! Now I wonder why this is so? Are there too many people on a trip and we need to split up? As I said, even with two people in total in one trip we can not reserve the seats! No matter what time on that day.For a very quick feedback I would be very grateful! !Tim 

I have purchased and activated a 3 day in 1 month Poland Mobile Interrail Pass in first class. The activation process went smoothly. I added my 1st travel day and selected the itinerary. I was able to display the barcoded ticket. With this I obtained my reservations for my journey to Gdańsk from Warsaw.The next day on the morning of travel the pass had disappeared from the app. It was prompting me to add a pass (which of course I already had without issue). The only way to have the pass reappear was to delete and reinstall the app. The pass is now showing but it will not let me add any journeys and will not display a barcoded ticket for the pass. I am furious. There is no support and no advice from Eurrail whatsoever. Reading the terms and conditions they try and wash their hands of ANY problems with the app. Basically you are on your own subject to being fined by the train operator because you cannot provide a valid ticket because the app is faulty and useless. Has anyone else experie