Eurail & Interrail Passes

4 ‘seniors’ traveling across Europe for 30 days Bucharest to Glasgow - first class or second class?TIA

I accidentally booked my trip to the country of residence abroad.  can i change this

Dear Interrail Community,Me and my boyfriend gonna start our first Interrail tour tomorrow. We took a flight to Istanbul and wanna go back to Germany. He has a 5 days global pass. The problem is now that it seems like he lost his first travel day (outbound) because he is not travel outbound just inbound. Is there a possibility to use this valuable ticket for a trip outside of the country of residence? Hopefully I was clear in my description. I tried my best to find the answer in the community questions but couldn't find that specific case.Thank you for thinking with us! Kind regards from Istanbul

We are traveling with a group and I imported the shared trips into my mobil app (IOS v25.0.0). I have activated my pass and it is connected to my shared trip. When I go to trips, it is empty, I do not see the shared trips. Am I doing something wrong? My friends on other devices do see the shared trips.  Marjelle

My boyfriend is 27 today but will turn 28 before we plan to travel, which is why he wants to buy an adult ticket (and not youth). However, the website says the age does not match the ticket type so we can’t continue, how do we solve this?

Hi there! I am currently travelling, so this is really urgent. I just recently moved to Sweden and when I bought the rail pass I still had my address in Germany. I would like to change my pass address to Ritarvägen 8, 16831 Bromma, Sweden.Could you please help me out? I would appreciate your help :)I already opened quite a few tickets on Zendesk already. Please excuse the spam, but I am wasting money on tickets.Best regards,Johannes

Hello, I have already booked a ticket for a ride. But now my cell phone does not work. Previously I made a screenshot of the ticket and the connection and I can view it on my laptop. However, I don't know how to book my trip back without the cell phone. Can I log in with my account on another friends cell phone and book the trip for myself? So I can have the screenshots back on my own laptop?  

How long does it take on average to get a reply from customer service? 

 Urgent help needed - I am travelling this morning 19.08. I’ve lost my phone with my interrail pass activated there - I need to activate it on my new device. I would really appreciate if you can help me asap with a pass transfer on my new device, I am currently boarding the train to France and will then continue my journey to Italy - I have all my seat reservations ready but I can’t access my interrail pass. Please let me know asap. Many thanks,Andreea 

I have the 15 days in 2 months pass. I have used 3 of those days but the app says I have only 8 days left. How can this be??

I purchased a mobile global pass. During the procedure of activation I inserted my ID number with a mistake. I cancelled it and inserted the correct one.  The app did not accept my ID number. It did not accept neither my Passport number. At the station the officer at the counter tried multiple times with no success.  I had to buy a second paper global pass. I wrote to the customer support. The customer support replied with a pre-made Email suggesting I request cancellation of the pass and get 85% refunding. To my objection, that it was not my choice to cancel the pass, instead I was forced into it by a bug in the app I did not receive any answer (10 days now). I wonder if anybody else has had a similar problem and could get the pass refunded.

Can I travel from Mulhouse (France) to Basel using my France Pass?

Hi!My name is Jimena and I have a doubt: once I add my journey to my Pass and I open the train ticket that is generated by Rail Planner I see there is a timer/countdown in the right upper corner of the ticket. Does that timer indicate something? Does it mean that whenever it ends my ticket is no longer valid? Thanks!

 Hello. My name is Gheorghieș Ema Maria, I would like to know if my DiscoverEu subscription/tickets has been activated and how to plan a trip from the application?

Hello everybody, i’m planning my next interrail and i live in a city close to Venice.My first travel will be Vicenza to Bratislava, using one travel day. But if i add the train to Rail Planner it counts two travel days. Is that correct? Should i really use two travel days, even if it is just a travel from one city to another? 

Hi.I have a 5-day pass; because of a 1 hour train delay, I will miss all of my connecting trains amd will arrive the next day, instead of on the same day. In consequence, I would need an extra travel day, which I don’t have. Am I eligible for a refund for the ticket that I have to buy myself?Thanks in advance

Hello! This is the trip I am planning, I’m thinking the 5 days within a month global pass is most suitable? But please leT me know if there’s a more suitable ticket. Thanks in advance!

hello I’m on a train now.  I created a trip, activated a travel day but cannot add the pass to the trip.  Please see screenshot with no option to add the pass. I am using an iPhone.  User error?  I saw a mention of deleting the cache but I can’t find a reference to this in the help / FAQ. 

hi, i am travelling from Copenhagen → Stockholm, Stockholm → Kiruna (overnight train), Kiruna → Stockholm (overnight) and then stockholm → Copenhagen. Does this mean 4 travel days? I am unsure of the overnight train, if it counts as a day or 2 days. Also I assume im coming from Copenhagen, I should buy the global pass, so a 4 day global pass? Thanks!

Hello, I have a problem with my interrail app. I tried to ad a journey to my home for the 25th of august, (inbound/outbound journey) but out of nowhere it was added to the 18th of august. Now i can't delete it and i can't add new journeys or anything else. can you help me? I feel stuck. Greetings, Siem

Hello everyone :),just a quick question, if I buy a new pass and exchange it for an old one. Does the exchanged pass then have the new end date or the old end date? Thank you :) Jakub

I just bought my interrail Pass for youth People and realized that I indicated my wrong birth month. Because of that the Pass would not be valid from friday onwards (wrong birth date is the 13.8). I already contacted the customer Service, but didn't get any replay. Since it will expire (?) soon, I'm afraid that it can not be changed afterwards and I have to pay the whole Pass again. Additionally I wanted to start my trip next week. Should I just cancel my Pass, pay the 15€ Fee and buy a new one before saturday or what can I do? 

Hey, I have a question for the mobile pass. Can I add a train on the mobile pass on the day i want to travel with it, although i have a Ticket with Barcode for this day. To example 2 hours before i get on the train. Hier nochmal auf deutsch: Kann man bei dem mobile pass einen neuen Zug für einen Tag für den man schon so ein Barcode Ticket hat, ein neues Ticket hinzufügen, wenn zum Beispiel mein einer Zug Verspätung hat und ich einen neuen nehmen muss, da es überall heißt das ich diesen Barcode brauche. 

Hello, I need help , I live in France and I have a 1-month Global Pass. My first trip and from Paris to Zurich then from Zurich to Buxelles, the Brussels-London train stops at Lille in France, is that a problem because the train passes through France, my country of origin? thanks

Hello Friends. I am travelling to Europe this fall with my wife and 4 kids (8, 10, 11, 14). We have plans to visit England, Scotland, Ireland, France, Netherlands, Belgium, Poland, Germany, Croatia, Greece, Italy, Spain. My question is, does the Unlimited pass work on all trains? I know some trains will require a reservation but I want to know if it will work on all trains, or just some. For example, we are spending 10 days in Holland and would like to use the pass to travel around the country between the major cities (Amsterdam, Delft, Utrech, Harlem, De Hagg, etc). Will the unlimited pass work for this?