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Eurail & Interrail Passes

Your go-to platform for discussing everything related to our Passes and its additional services

  • 5,822 Topics
  • 22,531 Replies
5822 Topics
Ck_travel
Ck_travelNew aboard
asked in Eurail & Interrail Passes
Bernina Express pass

Hello,Do the Eurail Pass needs to be activated in order to use Bernina Express? Or as long as we hold a Eurail Pass we can use Bernina Express pass with seat reservation? Could someone confirm on this please? Thank you

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Railmaster
2 years ago
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LiezRail rookie
asked in Eurail & Interrail Passes
I lost a travel day of my four day global pass can i refund this??

Hi all,Yesterday I booked my four day in a month interrail pass and was super exited to travel. I use the online pass for the first time and facing now already disappointment. Today I booked my first train reservation for tomorrow from my home country to the UK. I wanted to add this travel day in the App and discovered that already one travel day is taken!! I feel quite said because i have low budget and now one travel day is gone :( I read that this is because i filled yesterday in a hurry the starting date of the pass in for today which mean that today is my first travel day however still sitting on my couch… And you cannot change it on the day itself so the FAQ says… and i am really not a post something in a community person but the do not have any support! Very disappointed in interrail at the moment and very disappointing start of my trip tomorrow..

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L
2 years ago
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MaureenCRail rookie
asked in Eurail & Interrail Passes
gettin to europe by Eurostar

I am travelling from Dublin to Brussels in one day by getting a ferry to Holyhead and train to London in time to get the Eurostar.  however I am having all story’s of problems.  I put in a start date (the day I am leaving Dublin ) and when I try to book Eurostar it tells me my pass is not valid for that date  I have a mobile pass    On the Thalys site it wanted a number that appears to be only on the paper ticket?I also had trouble on the Thalys site getting it to accept Ireland as my place of residence it would accept United Kingdom  so I’m having trouble all round If anyone has overcome any of these problems I’d really appreciate some help.   Thanks 

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2 years ago
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behko88Rail rookie
asked in Eurail & Interrail Passes
4 day global pass query

Hi. I’m hoping somebody will be able to answer a couple of questions about the ‘4 day global pass’ please?Do I have to use all 4 days of the pass? I was hoping to travel on a Saturday and then come back the next day on the Sunday between UK and France, therefore only using 2 days.Secondly, my journey would begin on the Saturday from Birmingham (UK), travelling to Paris. I would need to get a train from Birmingham to London and then the Eurostar from London to Paris. Would the Birmingham to London and London to Paris journeys all be classed as one outgoing journey and therefore covered by the global pass? The return journey would be the same the next day - Paris to London and then London to Birmingham.Sounds a waste of the pass but it actually works out considerably cheaper, but only if I’m allowed to use the 4 day pass for this purpose?   

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Railmaster
2 years ago
Amita Qc
Amita QcRight on track
asked in Eurail & Interrail Passes
We cannot see the pass QR in the app.

I installed the rail planner app and activate my pass. But every time I try to book a trip it shows something went wrong. I paid the reservartion for a night train that leaves tomorrow but I don’t have the pass QR. please help me!!! A really need urgent help. I send mails but no one’s answer them!!! HELP PLEASE 

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Amita Qc
2 years ago
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SashRail rookie
asked in Eurail & Interrail Passes
How can I use my Outbound Journey

I'm super confused. I was going to use my Outbound journey today, but I can not add it to my Pass. I have no travel days left, so the mobile pass app marks 4/4  but I still have my inbound/outbound journey, where it marks 0/2 used. I thought the Inbound/Outbound Journey would be independent of my travel days? Can't I use it anymore if I have already used my normal travel days?

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S
2 years ago
Ricardo Braniff
Ricardo BraniffNew aboard
asked in Eurail & Interrail Passes
Cant download the passes for my wife and daughter

I have download my pass on my mobile but I bought two more with mine, daughter and wife but how do I show them. How do they get their pass. Its urgent for tomorrow, 

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Railmaster
2 years ago
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Shuya HAYASHI
asked in Eurail & Interrail Passes
Eligibility for Eurail pass/German Rail Pass

　Eurail/German Rail pass are available for purchase by NON-European residents, I understand. And I understand that a "resident" means a person who has lived for more than 6 months.　Does "person who has lived for 6 months or more" include not only those who have actually stayed for 6 months or more, BUT ALSO those who have entered into Europe WITH the VISA that allows them to stay for 6 months or more(ex. one year). ?

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2 years ago
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Steffen.JungwirthNew aboard
asked in Eurail & Interrail Passes
two travel days left, but cant book another jurney…

Hello :)I left my country of residence (from Germany to England) on one day, and returned a week later. In the app, it says I’ve used up 2/4 travel days, and 2/2 Outbound/Inbound days, which makes sense. However, now I want to book two further travel days (from a city within Germany to another city within Germany, not leaving the boarder), yet I get an error when trying to activate the journey saying „no outbound/inbound journeys left“? Seeing as I am not leaving Germany, I don’t understand the message… I tried to contact the support but so far no response… I don’t have too long left with the ticket, so would love to get some feedback… thanks in advance for help!:)all the bestSteffen

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M
Full steam ahead
2 years ago
Eva
EvaRail rookie
asked in Eurail & Interrail Passes
I can't buy a One-Country-Pass for Germany, because I am German

I tried to buy a Interrail Ticket (3 days within 1 month) for Germany only.But during the ordering-process I can’t confirm my order/pass, because “Germany” is not in the country-List of the “Traveller” I need to add to the pass.How am I able to buy this ticket if I’m a foreigner?  

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Hektor
Keeps calm and carries on
2 years ago
KerouacsDog
KerouacsDogNew aboard
asked in Eurail & Interrail Passes
getting to london

im going to paris to begin a month long trip around europe. can i get a train from torquay, my hometown, to london to begin the journey free on my interrail pass

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Full steam ahead
2 years ago
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schmidthedzRight on track
asked in Eurail & Interrail Passes
Is my Italy Eurail Pass a Bust?

So far in trying to access a train on April 8th from Florence to Venice, I’m not able to access the 7am train I want nor the Venice Santa Lucia station. Is this normal.I would never have bought the Eurail pass had I known it was so restricted and there’s no way to know that without entering into the app and attempting to make reservations.Are Eurail passes super restricted in Italy on the high speed trains and routes?  

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Railmaster
2 years ago
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sklopelli7Right on track
asked in Eurail & Interrail Passes
No Confirmation Mail - Traveling today

Hello Team.I purchased the pass on 10th Apr and haven't received any communication so far. Tried reaching out multiple times over mail, chatbot, and also the customer service link from another thread. Even login doesn't work, neither does the reset password link.I need to travel today evening and need extremely urgent help with this. Could you please look into this at the earliest?

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S
2 years ago
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hannahrichmond1Rail rookie
asked in Eurail & Interrail Passes
i need to switch my pass to a different device

Good evening, I and a friend have activated our interrail passes on an ipad when planning our jouney today. Obviously this is inconvenient as we may not take this with us. We would like you to find a way so that we can have our passes on our respective phones. Thank you and sorry for the inconvenience 

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Railmaster
2 years ago
Apolline Diana
Apolline DianaRail rookie
asked in Eurail & Interrail Passes
Connect two passes

Im going in italy with my boyfriend in june, we both have an interrail global passFor the seat reservation we want to connect our two passes to have seat next to eachother, but it doesnt work , we put our name and number of pass on eachother app but nothing happen it says wrong name or wrong number but the data are corrects !How can we connect our two passes ?Thanks

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Railmaster
2 years ago
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TabalucaRight on track
asked in Eurail & Interrail Passes
Can I use both, the Mobile Pass and the Paper Pass?

For my Ticket, I chose the Mobile Pass on the Interrail App.Now I was wondering if it‘s possible to get the Paper Pass too.Because I was kind of afraid to always have to rely on the battery of my phone.Is ist possible to request a Paper Pass for my ticket if i already have the Mobile one?

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Railmaster
2 years ago
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LenfastRight on track
posted in Eurail & Interrail Passes
Old interrailer article

Hi , I’m an old inter railer first inter rail 1975 latest in 2019 . I’ve written two articles one on 1975 the other on 2019 showing the comparisons and travel log . I would be interested to be advised about where I could post them for like minded  people to share and comment?

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L
2 years ago
J
Joel1908New aboard
asked in Eurail & Interrail Passes
Do I have to use my In- and Outbound Journey between Zagreb and Zürich?

Hey,On my next coming Interrail trip I'd to use the nighttrain between Zagreb and Zürich. But I've seen in the Rail Planner App and also in the DB Navigator, that this train travels between Salzburg and Innsbruk through Germany.I'm from Germany, so I don't know if I have to use my In- and my Outbound journey for this train or does a specific rule apply on this specific route, because I have seen that this train and also all the other trains don't stop in Germany. Thank you :) 

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Angelo
Railmaster
2 years ago
Linda Salerno
Linda SalernoRight on track
asked in Eurail & Interrail Passes
I cannot use my pass because I can’t login.

I need a refund. I cannot use my pass because I can’t login. Password reset does not work. We have had to buy all new tickets for our trip, doubling what we have spent so we need a full refund ASAP. Worst customer service I’ve ever had. 2 weeks from email sent and still no answer. 

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Railmaster
2 years ago
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MTdrNew aboard
posted in Eurail & Interrail Passes
If one person buys for the group can multiple people get the Pass or just the purchaser?

There is a group of 11 us traveling to Europe in late June early July from the U.S. If one person buys for the group can multiple people get the Pass or just the purchaser? Or does each person who wants a pass need to buy their own?  We will be traveling Switzerland to Germany then to Great Britain. One member of our group is British 

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Angelo
Railmaster
2 years ago
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TheGirlInTheTrainRail rookie
asked in Eurail & Interrail Passes
My trip lost connection to the pass on the fifth travel day

After installing 23.0.1 my trip has been without problem until today, the fifth travel day. Suddenly my trip was no longer connected to a pass. I added it again, but then the trip connected was blank and without journeys. My old trip, with the passed and remaining journeys was unconnected.I have managed to add the journeys I am on right now to the new trip. But how do I get the old trip connected again?

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2 years ago
Ann Tukman
Ann TukmanRight on track
asked in Eurail & Interrail Passes
I have a long terms visa from Russia, can I buy an Interrail Pass?

Hello, I’m an international student from Russia and I have a long term visa ( more than 90 days but less than a year) can I buy a pass interrial global? 

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BrianL
Full steam ahead
2 years ago
Maddie Lowry
Maddie LowryNew aboard
posted in Eurail & Interrail Passes
Ticket not generating

I try to add a journey to my trip and it won’t even appear there. When it does, I click the button to add it to my ticket and it says I don’t have a ticket for that day. The QR code won’t generate. I have tried refreshing and deleting and redownloading the app altogether but nothing works. 

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Railmaster
2 years ago
Invandrarjesus
InvandrarjesusNew aboard
asked in Eurail & Interrail Passes
Interrail or Eurail?

Hi! I am a bit unsure as to whether I should buy a Eurail ticket or an Interrail ticket. I'm currently waiting for a european passport, but I have permament residency in Finland.

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Railmaster
2 years ago
K
KatharinaNew aboard
asked in Eurail & Interrail Passes
Global Pass Inbound/outbound trouble

I used one of my inbound/outbound journeys to go from Germany to Amsterdam. On the first train I had no trouble, but on the second one, the ticket inspector told me my pass wasn't valid in Germany and that I had to buy a ticket to the border, which I eventually did because I didn't want to get kicked off the train. But after checking afterwards I realised I was actually in the right. Do you have any tips for me on how to get reimbursed for the extra ticket?

2
R
Railmaster
2 years ago
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