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12422 Topics
Jan Jansen van Rensburg
Jan Jansen van RensburgRight on track
asked in Train connections & reservations
Frecciarossa trains only available till 18 September for reservations

I am a solo traveler from South Africa. Since I don't care for sharing tables and seat arrangements with strangers I bought a 1st class Eurail pass. All works fine for booking seat reservations with EC and ÖBB trains. But unfortunately the bulk of my travel is in Italy and I was hoping to book Frecciarossa seats between Venice, Florance, Rome and Napels. Unfortunately none of these trains are being listed post 18 September 2022 on either Eurail app or ÖBB sites. I was informed it best to make Frecciarossa seat reservation via ÖBB. But nothing yet available. Although you can buy tickets and seats on TrenItalia and many other sites that does not support Eurail. It is such a dissspointment to see prime seats on selected 1st class journeys dissapear 1 by 1 as I am unable to make any seat reservation post 18 September. My travel dates for these journeys are 29 Sept, 1 October, 6 October. Seems like I will have to just bear and grin while sharing seat arrangements with total strangers. A sit

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Angelo
Railmaster
2 years ago
Yra Kurstjens
Yra KurstjensRail rookie
asked in Eurail & Interrail Passes
How to contact the customer service of Interrail?

Dear Community,I’ve had so many issues with my interrail tickets over the past few days. I had urgent questions as my tickets didn’t arrive in time (or got lost), and they do not have a contact number…..why not? I lost a lot of money and wasn’t even able to travel with my pass. I sent several emails to the customer service of interrail and they do not respond to me. Also on twitter they haven’t been answering. Can someone help me with this? Did people have the same issues? Did people manage to get a refund for their passes and additional reservation costs?I am disappointed and desperate. With the same pass I have a trip planned for this Friday (already paid for the high speed trains), and I desperately need them to answer to me, otherwise my global pass will be completely unused:(Help me! 

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Railly clever
2 years ago
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Lottie1995Rail rookie
asked in Train connections & reservations
Prague-Budapest night train cabin

I’m planning to travel from Prague to Budapest next month via night train and have made a reservation for a sleeper cabin.I’ve got my paper ticket through the post and it says ‘Gentleman T3’ for the cabin - I’m a female traveller and I read online that sleeper cabins were all female or all male? Does anyone know if this is meant to be the case and my ticket is a mistake?Thanks! 

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2 years ago
Sergio Noe Baquero
Sergio Noe BaqueroRight on track
asked in Train connections & reservations
PPAPER RESERVATION VIA POST MAIL NEVER ARRIVED

Hi, I made a seat reservation on May 31th Order ID R2022188767. I paid 52 US dollars with the post delivered included, but today the paper reservations hasn´t arrived yet. They send the paper reservation via PostNL but the tracking guide doesn´t updated since 10th of June. I tried to contact support two times but Eurail always answer “We will try to get back to you within 2 days” and never answer with a solution.My travel is in 20 days and i need to have the reservation. What can i do?.  kind Regards, 

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Railly clever
2 years ago
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amanda1024Right on track
asked in Train connections & reservations
Accidentally booked from Venice Mestre instead or S Lucia

I'm going from Venice (S. Lucia) to Vienna on the Obb nightjet, but accidentally only reserved from Venice (Mestre) because that was the default that came up in the reservation tool and i didn't realise where the different stations were. Can i get on the train at S. Lucia anyway, or do i need to book an additional reservation for that portion (or go on an earlier S. Lucia to Mestre train that doesn't need a reservation)? I've got quite a few bags so would ideally like to avoid an extra change, but also baulk at paying what looks like 16 euros for a reservation for the S. Lucia to Mestre portion of the journey! 

3192
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2 years ago
Jihaka
JihakaRail rookie
asked in Train connections & reservations
Digital pass cover number?

I have digital interrail pass for me and my teen-age son. We are travelling from PARIS to ANTIBES in a few days. The online booking service asks for interrail pass cover number, but that can only be found on paper version. We don’t have paper version. The eurail number generator produced a cover number, but that doesn’t work. How to reserve seat in this situation? TGV phone line doesnt answer, just playing songs… 

1056
Jihaka
2 years ago
Angelo
Railmaster
AngeloRailmaster
asked in Eurail & Interrail Passes
Interrail/Eurail not valid in SNCF TER In South East France!!?!

Hi, on twitter today, someone has found out that in the PACA region (Region South East of France - like Nice. For trips between Paca and Occitanie (South West) is it valid.For more information please check on Twitter.@Nanja @Marion Can you please check if here is a mistake by the regions in France or can they say, Interrail/Eurail is not more valid? 

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2 years ago
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rohanchandaniRail rookie
asked in Eurail & Interrail Passes
Temporary residence in Germany as a student, but Indian natonality

Hello, I wanted to ask which pass (Interrail or Eurail) I should choose if I have temporary residence permit in germany. I’m a student here. Do they check the documents while travelling? And if yes what should I show them: my passport or residence permit?

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2 years ago
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IvanLRRail rookie
asked in Eurail & Interrail Passes
Doubt about the refund in the exchange of pass

Hello, for personal reasons I will not be able to make the Interrail trip that I had planned for this August. I received the pass thanks to the raffle carried out by DiscoverEU, and I would like to use it in the summer of 2023. To do this, since this year's pass will expire, I have read that an exchange is necessary, and I have to buy a new pass first, and later, contact you for the refund of the older Interrail pass. My question is that, if I have received the trip through DiscoverEU, I am also entitled to this exchange and subsequent reimbursement, in order to be able to carry out my long-awaited trip in the summer of 2023. Thank you in advance.

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2 years ago
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Jorieke RienstraRail rookie
asked in Eurail & Interrail Passes
Wrong country of residence for my 10-year old son, travelling in 2 days!

Hi, we have a urgent issue. We are travelling in 2 days with our 3 children. All have the correct country of residence (NL) except for our son who erroneously has country of residence Ukraine in the booking. Last week we asked for support to have this error undone and to change this to Netherlands but so far have not received a response. His card has not been activated yet (for the rest it has been activated).Is there anyone who can please help solve this problem before Wednesday?Thanks very much in advance!!! 🙏Kind regards, Jorieke

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Railly clever
2 years ago
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ViejoMochileroRight on track
asked in Train connections & reservations
How to go from Dublin to Liverpool - rail/ferry combination?

I want to buy an Eurail to go from Dublin Ireland to Cartagena Spain in May 2023. My question is how to go first from Dublin to Liverpool. Can I a use Rail/Ferry combination?

4263
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Full steam ahead
2 years ago
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TrainBobRail rookie
asked in Eurail & Interrail Passes
Wrong duration interrail pass showing in the app

Hello Interrail-experts.I have a question: recently I bought an Interrail German Rail Pass for 2 months with 10 traveling days. However, in the Trainapp it only shows a duration for only 1 month. Is this a common problem? How could I fix this? Hope someone can help!

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Full steam ahead
2 years ago
Emma Siebelink
Emma SiebelinkNew aboard
asked in Train connections & reservations
Seat reservation on train from Hamburg (Germany) to Malmö (Sweden)- conflicting info on if reservations is required

Hello everyone,We have a question about our interrail pass. In the app it says there is no seat reservation required for our train form Hamburg (Germany) to Malmö (Sweden). However, on the website of DB (train in Germany) it says a seat reservation is required. Can we still go with this train but then sit somewhere on the ground / still available seats or is that not aloud and is a seat reservation absolutely necessary? Thanks in advance! Kind regards,Marc & Emma

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Full steam ahead
2 years ago
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Virre136Rail rookie
asked in Train connections & reservations
Can't make reservation Hamburg Dammtor - Innsbruck

I have some questions about the train between Hamburg Dammtor and Innsbruck at 20:21 the 23 of July.Why can’t I make a reservation on this train?when I search on this train in the reservation tool it doesn’t show it and I try to book it on DB it says that reservation is impossible and that they can’t sell the ticket online?

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Full steam ahead
2 years ago
Isabæl
IsabælNew aboard
asked in Train connections & reservations
Prices for seat reservation. High price for Bruseel- Paris

Hey, im going on my first interrail the August, and om looking for the seat reservations. I do feel like some reservationen go quite high in price compared to others? Ex. i have a reservation form Copenhagen til Hamburg for 4 Euros, and then an other from Brussel to Paris for 26 Euros? I think it runs up really fast, it that's the normal prices? or am I doing something wrong? :-) Hope someone have an answer. 

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Full steam ahead
2 years ago
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RiekeLRail rookie
asked in Train connections & reservations
Night train from Prague To Budapest - one or two trains and travel day count

I know a different question has been asked before. the rail planner app and interrail reservation site have the train listed as two seperate trains, propably changes at the border. bought the reservation/ticket for a sleeper via the czech railway website, which lists it as one train. sooo … does that count as one travel day or two since the “second” train starts at 4:55??

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Full steam ahead
2 years ago
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Julia MolinariNew aboard
asked in Train connections & reservations
From Sicily to London: no option to book night train on Mobile Interrail Pass, and travel in Sicily

Hi,3 issues I hope someone has experience of and answers to:we’re looking to travel over night from Messina back to the UK on 21 September (2 of us) but the Interrail app (Global Pass) is only giving me options with about 10 or so changes! When I look on Trenitalia, there are Frecciarossa and Frecciargento sleepers with just 1 or 2 changes but no option to book/reserve with interrail (none that I can see - have looked at all the discount options but no Interrail). How do I book a sleeper from Messina to London (stopping in Milan or Turin for the night)? in sicily itself, what’s the best way of getting from Trapani to Siracusa stopping off in Piazza Armerina (or Enna) on the way? Looks like buses are the best option, but maybe you’ve found a good rail route? would a ferry - with or without interrail - from Milazzo/Messina back to mainland Italy and then a train back to London from Naples or Rome be better?Thanks for any suggestions,Julia

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Full steam ahead
2 years ago
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Full steam ahead
micuFull steam ahead
asked in Eurail & Interrail Passes
Pass ist nicht zu aktivieren, Reisepass Nr. wird nicht angenommen

Hallo zusammen, vielleicht hatte jemand schon mal dieses Problem und kann mir helfen. Ich habe ein global Pass den ich aktivieren weil ich eigentlich losfahren möchte. Leider akzeptiert  wird mir bei dem letzten Schritt (Eingabe der Reisepassnummer) jedes Mal mit geteilt „uups hier ist etwas schief gelaufen, bitte wenden Sie sich an den Kundenservice, wenn das Problem weiter besteht (was es tut) .  Da meine Erfahrung mit der Antwortdauer des Kundenservices etwas unterirdisch ist  stelle ich meine Frage hier im Forum. Habt ihr so etwas schon mal gehabt und wie konntet ihr das lösen. Beim letzten Mal hat es völlig problemlos bei mir klappt es ist also keinster Weise für mich nachzuvollziehen wieso es jetzt nicht klappt. Vielen Dank  

3023
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Full steam ahead
2 years ago
Mick Allen
Mick AllenRail rookie
asked in Train connections & reservations
Eurostar with 1st class pass - advantages?

Are there any advantages buying a 1st class pass regarding coming back to the UK on Eurostar?  I’ve seen that using the standard pass only gives you access to certain tickets, which once they’re gone, they’re gone.  How does that work with a 1st class pass?

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Railly clever
2 years ago
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zaraalfadhilahRail rookie
asked in Eurail & Interrail Passes
Exchange global pass

Hello, I bought a global pass 5days for 1 month but I would like to change to 10 days for 2month. I already sent the customer service an email but i still don’t get any reply. So what can I do now?

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Full steam ahead
2 years ago
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BettinaperuNew aboard
asked in Eurail & Interrail Passes
German Rail pass to northern Italy

Hi. I´ve bought a German Rail Pass.  I know I can use it to travel to some cities outside Germany (like Verona , northern Italy)My question:  if I want to get to Verona, is it mandatory to depart from Munich and travel via Innsbruck / Bolzano / Trento ??  Thank you.

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Angelo
Railmaster
2 years ago
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priyanka.gupta06Rail rookie
asked in Train connections & reservations
Online Seat reservation for Spain to Switzerland via France - how to book?

Hi,I wanted to book ticket online from Barcelona to geneva(Swiss) which would be via france but I dont see any direct carrier website which takes interrail pass as option. Can someone suggest how can I book this online. On Interrail website it says Price unavailable.Also Do will we able to get any seat on no reservation regional trains of Spain. I am wondering if they are too overcrowded? Also how would we be able to board those as I heard we need to scan barcode for boarding gates to open and for regional trains we cant add them to cart or journey on Interrail pass. Please help. ThanksPriyanka 

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Full steam ahead
2 years ago
Anaëlle
AnaëlleRight on track
asked in Train connections & reservations
Train Reservations for Munich-Vienna

Hello guys,I was wondering if it was safe to get on a train from Munich to Vienna without having a seat reservation, as it is said on the Interrail website that no seat reservation was required for this route.Does someone know if the trains from Munich to Vienna are usually full/very crowded ? Thank you in advance for your help !

5306
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Full steam ahead
2 years ago
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AvijverRight on track
asked in Train connections & reservations
Short transfer Basel

Hi! I am travveling with the nightjet from Utrecht te Basel and in Basel change to the train to Milan.We only have a 8 minute tranfser time to get our direct train. A later train will take 2 or 3 changes.. is 8 minutes madness? Do nightjet trains normally arrive on time or with short delay? Tx!

1422
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Full steam ahead
2 years ago
Benedetta Bello
Benedetta BelloNew aboard
asked in Train connections & reservations
Bari - Lecce leg of the Rimini - Lecce journey does not show in the ticket. Is that enough to get on the train?

tempo fa ho creato un biglietto Rimini-Lecce, la tratta Bari-Lecce non è nel biglietto perchè è un treno regionale. Per poter salire su questo treno basta il Qr code che ho creato dall’app?  

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Angelo
Railmaster
2 years ago
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