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12209 Topics
M
Full steam ahead
m_oregonFull steam ahead
asked in Train connections & reservations
Cannot add traveler to trip when making seat reservations

 Hi - I’m having trouble adding the second traveler in my party.  After entering the surname and mobile pass number on this page (I am certain both are correct), I receive the error message in the second screenshot below.  I see that others have had similar problems, but cannot see that there is any other resolution other than to contact customer service.  Is contacting customer service the only solution to this issue? Thanks!   

2
M
Full steam ahead
2 years ago
Mie Velebilová Sloth Carlsen
Mie Velebilová Sloth CarlsenNew aboard
asked in Train connections & reservations
Refund for cancelled train

Have just got a message from Eurostar, that my train departin 19 july from Brussels to London has been canceled. The message tells, that I have to get my refund from Eurorail from which I paid for the seatreservations. But How do I do? It seems very confusing and defenitely not set up for refunding anything.

2
R
Railmaster
2 years ago
R
Roger AllesRail rookie
asked in Train connections & reservations
Booking Reservations via Interrail Plattform / "legs not availble" just before the last step

Yesterday, I had this strong headache with booking reservations:_first everything worked smoothly_I searched connections via “booking reservations” and found the connections I needed_then I made my choice_went to check-out_entered all necessary details (address, telephone)but before the last step, there was suddenly this error “reservations for one of the legs of your journey are sold out” (see pic 1)Ok, I tried again but the reservations were still in my cart. I tried to delete them but it didnt work. System said: “It looks like we can’t remove this journey from your cart right now.” (see pic 2)Weird!Tried to book reservations again today. Now, same problem.What should I do? What can I do? Who has an opinion or a recommendation?Pic 1 Pic 2 

3
R
Railmaster
2 years ago
H
hugo.sRail rookie
asked in Eurail & Interrail Passes
I can't get confirmation e-mail because I entered a wrong address. I changed it but it keeps sending to the wrong one.

Hello everyone!I ordered 8 Interrail Passes yesterday for the company I work for. While entering my email address I made a typo. So I never received any confirmation email. I corrected my e-mail address in my Interrail account and clicked on “resend confirmation email”, but it keeps sending it to the wrong address. It is pretty urgent and the order is pretty big, can you help me? Is there a way I can get a call with customer service?Thank you!

4
R
Railmaster
2 years ago
B
Börje GlemdalNew aboard
asked in Train connections & reservations
We've got a second class reservations in a first class

My Wife and I have got a second Class reservation in a first class in Italien.we have one month global pass, senior.PNR VR74F5 and VR74UN.what to do?How is this  possible? 

2
R
Railmaster
2 years ago
Flavio Crovetto
Flavio CrovettoNew aboard
asked in Eurail & Interrail Passes
Are round trips valid as travel days that are deducted from the total days of the ticket or not?

Good evening, I would need to know if the round trips are valid as travel days that are deducted from the total days of the ticket or not, thanks in advance

1
R
Railmaster
2 years ago
Sara Katz
Sara KatzNew aboard
asked in Train connections & reservations
Trying to book tickets ''prices unavailable'' Amsterdam- Paris

Hi! This is my first time using Eurail. I have already purchased my pass and was patiently waiting for 90 days before my trip to book, which is today. However, I went on this morning and it’s saying “price unavailable” and won’t allow me to book the seat reservations. It would be on Sept. 7 from Amsterdam to Paris at 7:15am. Does anyone have any insight on this? Do I have to wait longer? I have a few other trips between Sept. 7 - Sept. 13 that I was planning to book as well over the next few days. Thanks!

2
R
Railmaster
2 years ago
D
DickyRail rookie
asked in Eurail & Interrail Passes
Trips verschijnen niet op pass

Ik activeerde trips in my trip maar verschijnen niet op mijn pass ,verschijnen ze pas op de geselecteerde dag op de pas?

3
R
Railmaster
2 years ago
X
Full steam ahead
XavierFull steam ahead
asked in Train connections & reservations
Pass Cover Number para pase móvil

Buenas tardes,Estoy intentando reservar asiento para 2 personas en Francia a través de b-europe pero me pide el número de cubierta del pase de Interrail. El problema esque tengo un pase digital por lo que no tengo ese número.Quería reservar un tren de París a Biarritz para 2 personas con el pase Interrail para el 22 de julio, la hora de salida son las 20:06 y llegada a las 00:15.He intentado conseguir el pass cover number rellenando el formulario que he visto en otras preguntas pero me ha sido imposible ya que me piden un número de pass Discover EU, el cual no se qué es, ni se si lo tengo.Necesito ayuda para conseguir el pass cover number del Interrail y poder reservar. He leído que llamar a la empresa de tren sale caro por lo que necesito ayuda para que me envíen el número de cubierta. No sé si algún administrador de la Comunidad me podría ayudar.Agradecería ayuda.Muchas gracias.Espero me respondan pronto. Gracias.@Nanja @Magdalena 

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A
Railly clever
2 years ago
Q
QuentinGRight on track
asked in Train connections & reservations
Delivery issue "Based on our calculations, your order will not arrive on time" Euro Night train

Hi, I just tryed to book my seat for my trip with my friend from France to Croatia. But the 2nd train from ZUERICH (Switzerland) to Zagreb (croatia), need tickets delivered by post…  But the website doesn’t accepte because the delivery time of these tickets is too long. How can I fix this problem please.Thank you,Quentin

8
Q
2 years ago
KarenC
KarenCNew aboard
asked in Eurail & Interrail Passes
Global Pass - How many days do i need?

Hi,I’m planning a short trip with my daughter this Summer visiting 3 countries. When i use the online planner on the Interrail website it says i need 5 days for the following journey, whereas i make it 4…?Home UK to London to Paris - 1 DayParis to Amsterdam - 1 DayAmsterdam to Antwerp - 1 DayAntwerp to London to Home UK - 1 DayCan anyone advise please?Thank you

2
M
Full steam ahead
2 years ago
S
SarahMRail rookie
asked in Train connections & reservations
Can I make reservations even if the planner says none required?

How can I make a reservation when the planner (online with "book reservations") says that a reservation is not required? I want ensure we have seats and am willing to pay the reservation fees. We want to travel on an EC thru Germany and Switzerland and then Regional train from Switzerland to France. 

3
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Railmaster
2 years ago
Ann Hall McGuffey
Ann Hall McGuffeyRail rookie
asked in Eurail & Interrail Passes
Pass cover number

I am trying to book seat reservations trains in France. I need pass cover numbers for myself and my husband to do this. How do I get a pass cover number for a digital Eurailpass? The trains are TGV 6074 Nice Ville to Marseilles St Charles and IC 4764 Marseilles St Charles to Toulouse Matabiau on May 6th.  

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R
Railmaster
2 years ago
Sebastian Emil Sørensen
Railly clever
Sebastian Emil SørensenRailly clever
asked in Eurail & Interrail Passes
App update 23.1.1: All journeys disappeared

Hi, All previously entered journeys disappeared after installing update 23.1.11. Is this by design, or is it a bug? 

4
S
2 years ago
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Keeps calm and carries on
RicojazzKeeps calm and carries on
asked in Eurail & Interrail Passes
Pass disappeared from app

Hello, this is crazy... just as I was boarding a train my pass completely disappeared from the app and there is no way I can recover it. I tried everything. So I'm travelling with no ticket after posting all kinds of money for a 3-month continuous pass. This can't happen. The app is utter garbage. And there's no phone number to call for urgencies like this  Anyone can help NOW?

2
R
Railmaster
2 years ago
C
CarlesRight on track
asked in Train connections & reservations
How do they check the reservation of the trains? Are reservations connected to the app?

Hello guys, I have made a reservation with the eurorail website for myself and my group. My question is if this reservation is connected in any way with the app where we have our passes. From what I have seen, in my reservation (Salzburg-Venice) it only puts our names.Thanks! 

6
seewulf
Railmaster
2 years ago
Margaux Noyon
Margaux NoyonRail rookie
asked in Eurail & Interrail Passes
Pass Cover Number for seat reservation (mobile pass)

Hello. I am trying to book a TGV using my EURAIL PASS (mobile). It doesn’t work on the app so I am trying on https://travel.b-europe.com/Eurail-GE/en/booking-tgv but as many other people I am being asked for the PASS COVER NUMBER which I haven’t received because my pass is mobile.How do I get the Pass Cover Number please….  PS: I see there are lots of other thread on this but no answer really….

5
R
Railmaster
2 years ago
Gianluca Cacciottolo
Gianluca CacciottoloNew aboard
asked in Train connections & reservations
Patrasso to Pireo- Interrail Greek Islands. Don't see discount option on Trainose website

I would like further training. When booking the Patras-Piraeus section (on the trainOSE website) I do not see in the discount section the one referring to interrail and therefore cannot apply any discount. How is this possible? ((I have 6-trip Greek Islands Pass))

2
R
Railmaster
2 years ago
PaulCam03
PaulCam03Right on track
asked in Eurail & Interrail Passes
Pass transfer to new device

I have attempted to contact your customer service six times.I will be contacting PayPal to cancel this service since your team remain unresponsive to my polite and correct requests. I made a purchase and was issued a mobile pass which I installed on my phone.My phone was stolen while I was traveling in an Asian country.I now have a new device. I have filled in forms, sent emails, asked and asked and asked for support to have the old pass cancelled and a new one issued.I have provided all the credentials and many days notice.I need to travel now.I don't want to hear from the "bot". Obviously Zendesk is not assigning my request to anyone... "Two days", "very busy" are now unconvincing excuses.I need Eurail to help me OR cancel my pass and issue a refund.

8
PaulCam03
2 years ago
Chris Harris
Chris HarrisRail rookie
asked in Train connections & reservations
Children and sleeper services Salzburg - Zagreb - on payment page it says ''not all be kept in same compartment''

Hello,I’m looking to book tickets in a 3-person sleeper compartment on the overnight service from Salzburg to Zagreb on July 11. Our family is me, my girlfriend and our daugher, 4. On the OBB website, I select the triple, 3-bed compartment. The price is around €258. When I go to pay I get a warning that we will not be all kept in the same compartment, which rather defeats the object of paying extra for a 3-berth room. I understand that a man and a woman travelling together but in a 3-berth compartment would be split up according to their sex. But I don’t follow the logic in our case. Three people, three beds. The only explanation I can think of is either (a) they only have a few spaces left and we have to be split up individually across compartments (b) or they don’t consider my daughter old enough to warrant her own bed. I think the latter is more likely. So my question is: has anyone had a similar experience and what is the best solution for guaranteeing that we are all together in o

2
Chris Harris
2 years ago
Plod
PlodNew aboard
asked in Train connections & reservations
Booking seat reservations - ''No seats available''

I’ve added a trip to my pass but when I try to reserve seats i get the message that there are none available and Ive got to purchase a full price ticket to be able to board. Is this right???

2
seewulf
Railmaster
2 years ago
S
SheepopotamusRail rookie
asked in Train connections & reservations
Need Pass Cover Number

Hi there,We are travelling in France this month and have been having an impossible time booking tickets. We have managed to book our first train over the phone with SNCF (the 00 33 1 84 94 3635 number did not work, had to do +33 1 84 94 3635), but it was not a smooth process and we're uncertain it would work in the future. They don't take all cards and had to use a family member's AMEX, as they didn't take any of ours.We really need our Pass Cover Numbers so that we can book the rest of the trip, we're using all 8 days so quite a few bookings.Thanks in advance,Caleb(Wishing the best for all customer service at Eurail, with how busy it seems to be)

4
S
2 years ago
T
Tcjohnson222Right on track
asked in Train connections & reservations
2nd class overnight - does this mean a bed. If not, how to change it to a bed?

If I’m booking an overnight train via eurail and my only option when I add the reservation to my basket is a 2nd class seat, does this mean I’ll get a bed? If not how do I change it so that I do get a bed? Thanks

10
R
Railmaster
2 years ago
S
sineadclayRight on track
asked in Train connections & reservations
Can't book tickets - says ''shipping won't arrive in time''

We are trying to book and reserve our train tickets on the website and have put all our details in but are unable to actually book anything. Not sure what the issue is or how to fix it, can anyone give us any tips please? It is saying that the shipping won’t arrive in time eventhough we have a month and the maximum shipping time is 10 days.

10
R
Railmaster
2 years ago
ChrSchn
ChrSchnRail rookie
asked in Eurail & Interrail Passes
interrail italy pass useable from Stuttgart to Milan?

Hi everyone, i would like to travel from Stuttgart to Milan and back. Which Interrail Ticket do I have to take? I’m not sure because the rail planner mentions to book a Interrail Italy Pass with 3 travel days?  Is this the right way to do it?  thanks in advance for a quick reply. BR 

5
M
Full steam ahead
2 years ago
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