Solved

Has anyone come across an issue with the DB app when switching credit card when purchasing a ticket or seat reservation? Every time I try to purchase a seat reservation with a different credit card from the one I usually use, the app does not allow me to complte the payment, even though the app offers you the option to switch cards! Really annoying.

My wife and I have first class Interrail passes and we shall shortly be purchasing seat reservations for the journeys from Torino Porta Susa to Roma Termini and Roma Termini to Milano Porta Garibaldi.    I was very surprised when I went onto the Rail Europe site just now that as well as offering two reserved seats at £23.60, there was also the option to purchase seats in the “Business suite” for £41.80.   When I look on the Trenitalia website I see, other than Standard and Business class, there is only  “Executive” class mentioned.  So, am I right in assuming that for, effectively an extra £9 each my wife and I could get a couple of executive class seats?    And does this give us access to the Executive Lounges at stations?  I am questioning this because I have looked at previous responses on this forum and there it was said that a First class Interrail pass was gave you access to Business class but not Executive class.

I lost my phone so I transferred my pass to my friends phone in the mean time. When I get my new phone how can I transfer my pass to my phone after already doing one transfer. Online it says I can only transfer it once without customer support but I do not know who to contact to help with that. 

@Camilo.I just learnt that the valid code for getting the Interrail/Eurail discount at Stena Line is EURAIL2023 On the benefit page the old and invalid code is shown. Can you please make sure that the benefit page is updated with the correct code ASAP?

Starting to plan a journey I have put in the wrong destination and cannot delete it - what can I do?  I haven’t purchased tickets but want to start again with my pass 

Hey everyone I am a student studying in Lille and have taken a 3 month Global Eurorail pass planning to cover Europ, but I facing the following issues:1) I am planning my Central Europe trip and then when I try to go to Berlin from Amsterdam it says seat reservation recommended. So what does it mean I can travel by not booking as well? 2) Also Lille to Berlin shows a non seat reservation of 24 euros but if I travel to to Amsterdam from Lille and then Berlin it shows only on 8 euro for seat reservation for almost the same time. Why is the rail planner not optimising to show me the optimised travel option ?How do I navigate this issue? It would be great if someone could throw some light on this issue. I am facing

Bonjour,On a créé un compte interrail avec une adresse mail à partir de laquelle on a enregistré les passagers et les pass et sur l'application interrail on s'est connecté avec Google donc une autre adresse mail.Quand on utilise l'application rail planner et qu'il nous renvoie sur interrail pour réserver des sièges,  les numéros de pass interrail sont déjà lié sur la première adresse mail. Cela semble rendre les réservations impossibles parce que nos pass interrail sont déjà utilisés par une adresse mail donc on ne peut pas les relier a une autre adresse mail.Comment peut on faire? Peut on modifier d'un côté ou de l'autre l'adresse mail.Il est impossible de supprimer les voyageurs enregistrés sur le premier compte interrail. On peut ''supprimer toutes les données'' mais est ce que ça supprimera nos pass ? Merci de votre aide

I just login to the site and it says that I created a trip yesterday with only traveller being myself. When I tried to delete it it says I need to delete the Travellers first. But when I go to edit Travellers it says I can't edit the travellers nor delte them. How can I delete this trip? I won't be going on a trip till this June with my friend.

On 1st February, my partner and I managed to book the once-a-day Renfe AVE Internacional from Narbonne to Madrid without any issues on the Interrail website (date of travel 1st May 2026, Interrail 1st class pass).We are now trying to book the return leg of our journey, Madrid to Narbonne on 10th May 2026, but we are unable to. We get this message: “No price results were found. Pass holder reservations may be sold out for this connection, but there are other ways to check for available seats—more info below our timetable.”If I search for the train we already booked (1st May) the same message appears. What happened? Why were we able to book the first leg of our journey but now that’s no longer possible? What can we do?To note - the 10th May trains are available on Renfe’s website, just not (any longer?) on Interrail

Does anybody know how you can delete a cancelled journey in the DB app? I successfully cancelled a journey and was refunded promptly by DB. However, although it is easy to delete a journey when it has been completed, it does not seem possible to delete a journey you never started in the first place! Any ideas?

Is anyone else getting a syteem error when hitting the Go to seat reservation on the Deutsche Bahn app? It seems I can book seat reservation via Eurail, but then that would cost me 16 euros for a two-leg journey (i.e. 2 trains) instead of 6.90 euros for the same journey using the DB app! [10-2-2026]

Is there a direct train from París to Berlín please ? I have reserved a place for a direct train from Berlin to Paris on 6th May but neither interrail, Deutsch Bahn or SNCF show such a train on their websites. I did catch a Paris to Berlin train direct a year ago. 

the video is not helpful, I guess I need someone to call me in Calif USA and talk me through how to add trains without seat requirements.

안녕하세요. 유레일 패스에 대한 환불을 요청했고 환불이 처리되었다는 확인 이메일을 받았습니다. 그러나 아직 환불된 금액을 받지 못했습니다. 환불 상태를 확인해 주시겠습니까? 당신의 지원에 감사합니다. 

This is my first time going to Europe and using the trains.  I’m slowly figuring it out, but would like some advice in using my pass effectively.I'll be in Europe for a month from May to June and purchased the 7 travel days in 1 month pass. At the moment, I’m planning the first two weeks of my trip.  I’m starting in Paris and would be there for seven nights.  While there, I am considering taking day trips into Chartres and Giverny.  For short trips in the same country, would it be more cost effective to buy individual return tickets ?  And should I book now?  I plan to use my pass to cross over to Italy, Germany, and the Netherlands.  I’ve already used the pass to book seat reservations for going from Paris to Milan and from Milan to Venice.  From Venice, I’ll like to go to Verona.  I’ve noticed that there is an option to reserve seats and no seat reservations required.  At the time of the year I am in Italy, should I risk no seat reservations for flexibility and save some money or wou

Hello, I requested a refund for my Eurail Pass and received a confirmation email stating that the refund has been processed. However, I have not received the refunded amount yet. Could you please check the status of my refund? Thank you for your assistance.

Hi, I’m trying to book tickets to travel to Marseille on May 11th for university fieldwork. I want to book seats as soon as possible, but my passport expires in July. This means I’ll need a new passport in order to travel in the EU, and the passport will take several weeks to arrive. Am I able to put in my current passport number on the booking, and the change it once I have had my new one issued? Thanks

Hey dear fellow travellers,I’m planning to travel to a conferece in Salamanca in june. Since travelling in one day from Hamburg to Salamanca seems impossible, I thought about going via Paris and spending a night there. But maybe some of you have other suggestions for a good route? What’s important is that I can make it in two days and maybe still have some time in the city I’m spending the night to get an impression.Thanks so much for your ideas!CheersNadia

I want to buy a seat selection for the Bernina express. Do I just go onto ‘tickets.rhb.ch’ and pay for the seat selection of the panoramic view train. Its 40 CHF each person (which I’m happy to pay) but is that wheat I do in order to acquire the seat selection? When I click to buy the ticket I add that I have a global pass, but I just wanted to know if I need to do anything else? 

Hi All, I bought a Nice to Florence journey, however because I only had to buy reservations for two parts of the trip, the 3rd part is now not showing up on my itinerary? How do I reserve seats that I don't have to pay for? Thank you!

Bonjour, je dois réserver un train de nuit qui fait paris>zurich. Quand je vais sur le site OBB pour réserver je peux mettre 2 passagers mais je ne peux pas indiquer que chaque passager a un pass interrail dans les menus déroulants. Est ce qu'il y a certains trains qui ne prennent pas en compte le pass interrail? Je précise que dans l'application interrail sur le téléphone lorsque j'ai créé mon voyage, j'ai coché dans les filtres "réseau pass interrail uniquement".Merci de votre aide

Does someone have information why there is no Liegewagen available for the night train from Zurich to Prague? Usually there is, even for spontaneous booking but now I couldn’t find any in the next couple of weeks. They only offer the more expensive sleeping beds (~200 for reservation only). ThanksHanna

For the train from Lyon to Barcelona on the 26th of April the passholder reservations are unavailable on interrail, but reservations are available on happyrail.com for this journey. On happyrail.com it is not specified as being for interrail passholders. If I book a reservation directly via happyrail, will my pass be valid?

I’ll be travelling to Italy and Austria in a few weeks for a skiing trip. I’m flying in and out of Munich and taking trains to the towns and resorts where I plan to ski. Anyone have any tips for bringing skis with me or how to find the info I need?It sounds like each rail company has it’s own rules, but I’m struggling to find the companies names through the Eurail trip planner so I can research it. I’d like to bring my own skis but if the rules are too restrictive then I can rent at each of my stops instead. 

Hello.Are the following routes free or discounted with the Global Pass?Harz Narrow Gauge Railways (HSB)Wernigerode --> Brocken