Solved

I travelled to Germany and Netherlands in April and have now bought a second pass to go to France in about 10 days. Unfortunately the spent April pass is still live until 8 May and I cannot delete it, nor can I change the pass on my new booking, which means I am unable to book my travel.Has anyone encountered a similar problem?

Sorry to be a bit dim but unless I can get on my first train in the UK I can’t go anywhere.So, in my trip I have my first journey which is on a Thameslink train to London.Once I have activated my pass, what happens?Will it give me a QR code and I just go to the barrier and scan it? 

Description of the issue:I made a mistake with my travel dates. Initially, I selected July 23rd as my start date, but my actual departure date is July 16th.I have already tried to fix it by deactivating my pass following the instructions in the app (using the three dots menu). Then, I set the correct start date to July 16th.In the Rail Planner app, I am now able to plan my trip starting from July 16th without any issues. However, when I try to make seat reservations, the system still only allows me to select July 23rd as my departure date, and it does not recognize the updated date.

To activate a pass on the mobile app I need A 6 digit passcode that is supposed to be sent to my phone, but I don’t have one yet. How do I get one?

Usually I plan a specific Route step by step.Now, on my way back home to Northern Germany, I'd like to take the night-train from Basel SBB to Hamburg and further to my destination (Salzwedel).If I plan with this destination, the system kicks me off the train at 5:30 am in Hannover and leads me on short way to my destination. So far, so bad, because I'd like to stay in the night-train till Hamburg and from there to my final destination Salzwedel.There is a travelday left, but because the train is leaving switzerland the day before, the return trip is used.My solution woud be to plan the trip VIA Hamburg (the route that by german rail app is proposed). But how to get this VIA in the railplanner-app?Any proposals to solve this issue would be fine.

I want to book the EN40237 from Stuttgart to Zagreb on 02.08.26 (20:31). But ÖBB says „Currently not reservable“. Does anyone know why? Strange thing is, i can book it from Augsburg to Zagreb. And one day in front (01.08.26) and one day after (03.08.26) i can book it from stuttgart to zagreb all the way.  

I have a 10 day pass. I have booked 3 tickets already and have them saved. I don't seem to have them on the pass yet. Can you enter them in some way ?Thanks all

I'm going to itali this year first we drive from Austria to Neapel then slowly back again

My daughter 23F and I 61M are traveling to Munich/Salzburg/Vienna in late June/early July.  I am trying to determine what type of tickets I need for the rail from Munich to Salzburg and then Salzburg to Vienna.  Any thought or suggestions?

Can I buy a pass with old passport number and then travel with pass with new passport number?

Hey everyone:) I want to book the eurostar from Brussels to London. In order to make a reservation a passport number is needed. Unfortunately my passport is no longer valid, so I first need to apply for a new one, which takes up to 2 months. How can I still book a reservation for the eurostar? As the reservations are limited I want to book in advance. I do have an ID number, can I use that instead? Any experiences ?Thanks for your help!:) Kind regards!

I have reserved tickets in a renfe station for train 09366(Cordoba to Ronda 10.16am). I cannot see this on the interrail app, but the man said it would be fine with interrail. What I don't understand is, if I cannot save the journey to my trip, how I can show my interrail pass at the gate?

Hello,I’m currently planning my Interrail trip and I’m having some issues with the connection between Italy and Switzerland. I want to travel from Milan to Basel SBB on June 9th, originally with EC 150 around 11:10, but I can’t manage to book a seat reservation for this train. On ÖBB and Trenitalia it says either “no seats available” or “temporarily not available for purchase”. On the Rail Planner app, it also says that seats for Interrail Pass holders on EC 150 are likely already sold out.Basel is not my final destination, but I need to be there before 17:30 to continue my trip. I tried to find other options than EC 150, but all the ones I saw are kind of blocked.Does anyone know if there is still any way to get a reservation for the EC 150 train, or what alternative routes you would recommend if it’s not available? I’m also open to using regional trains or other options if needed.Thanks a lot for your help.

Hi all, I'm travelling from Interlaken to Rome via Milan on the 2nd of August. I'm taking the following route:Interlaken West - Spiez - Domodossola - Milano Centrale - Roma Termini.I'm still yet to get seat reservations for the Spiez - Milano Centrale stretch. On the ÖBB and RailEurope planners, I see that EC61 from Basel SBB to Milano Centrale shows as 2 separate trips, from Basel to Domodossola and from Domodossola to Milan. I wanted to get in at Spiez to go straight to Milan. However, on the Interrail planner, the trip from Basel to Domodossola is not listed at all. Could there be any reason for this? Thanks in advance!

I’ve built a trip plan on the website via my laptop after signing in.  I can go to My Trips when I look at my account and see it there.  However, the trip plan itself does not appear and I can’t seem to access it.  Not sure what I’m doing wrong.  Twice I’ve gone in and rebuilt the plan, but went in this morning and its gone again.  Any assistance understanding why this would occur would be helpful!

Bitte um Erklärung wie die Fahrkarte hinzufügen funktionieren soll. 

Are hostels a good option for traveling with my family (my husband and three kids)?I’ve been searching on Airbnb and Booking, and I just came across the hostel option. I’m not sure if hostels are suitable for families—what do you think?

I have booked the train from florence to venice on 16/05/2026, day return , departure with Fr9400 and return with Fr9437, will I get affect? Should I book the backup train on 14 /05 or 17/05 to have safe trip? Also I have purchased reservations seat for 16 May 2026  can I get refund, many thanks. 

Can anyone advise why it isn’t possible to book a train from Lula in Sweden to Lulu? Its clear that there are trains running, but not bookable on inter rail app!

If my son purchases a 15 day global pass, can he use the trains any of the 15 days? 

If I purchase a 15 day global pass, can you use the trains any of the 15 days?

If my son purchases a 15 day global pass, can he use the trains any of the 15 days? 

Hi is the bus Martigny (CH) - Aosta (I) included in the Interrail network?

Hello, I have a very imortant question. Me and my friend want to take trains from madrit to poland thru france, italy and few more. On most of the trains it says to reserve seats. Do i really have to do that? Its not very expensive but can add up quickly. Please let me know.

When I get to the part of paying for reserved seats from Basel to Lauterbrunnen or Bern to Geneva it says it can not.  It says “Sorry, something went wrongWe could not save your details. Please try again or contact Customer Service if this issue continues.”.  I do not know where to go for help.  Is there a person I can talk to?Thank you,Cari