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Hi we have just received an email to say this train is not running and so  we are trying to book the earlier direct train at around 830. It’s saying reservation required but then does not allow me to book. Any advice would be really appreciated. We are currently in Bratislava waiting for a train and I tried the ticked office here but they could not help 

Hallo,meine Freundin und ich planen eine Reise mit dem Interrail Ticket (Global Pass) und fahren demnächst los. Welche Möglichkeiten hat man als Gast bspw. zur Erstattung o.ä; wenn man den Anschlusszug durch eine Verspätung nicht mehr erreichen kann? Mit freundlichen GrüßenMarvin 

Hello! I will be spending one month in Germany, travelling from Hungary. I accidentally set my residence to Germany instead of Hungary. Is there any option to change it? If not, could I get a refund? Or what do I do in this situation?Thank you in advance

Hi, we are travelling with a family (teenagers from 19. 18 and 16). From Milano - Turino, the app tells us that we need a seat reservation for a 1-hour journey. Is that correct? Or can we jump into the train? 

I have a reservation for the eurostar from London to Paris next Saturday. The reservation I have paid for is for the 09.24 train. However there is not a departure at that time any more, its at 09.31. The number of the 09.31 train is the same as it is on the reservation for the 09.24 train so I'm assuming they have altered the timetable. I haven't had an email. Do you think I need to do anything?

I bought a 15 day Interrail Global Pass with unlimited rides. Unfortunately, I made a mistake when entering the time period of my trip when creating my passport in the app and only entered a period of 14 days. Now it is also displayed to me that my ticket would expire after 14 days. How can I set the period and thus the validity of my ticket to 15 days?     

So im a Spanish resident that decided to visit Family in southern Italy and just wanted to ask a "simple" question but I havent gotten an answer yet.   I heard that you only have 1 trip to leave and 1 enter your country of residence. And my question is that if the Rodalies Line 11 (no reservation needed) from Barcelona to Portbou counts as a outbound travel. Thanks in advance

Hello.I have activated my pass, created an itinerary and added trip segments ("journeys") to the itinerary. I have also indicated travellers and the respecive passcodes, and reserved seats on trains that require seat reservations. Some of the transactions were completed on the Eurail.com site on my desktop. When I look at my Rail Planner app, it said 0 of X days used. Looking over the help section, it said to add the journey segment in the app. When I tried to add the journey, I just see a list and no button to add the journey. Am I booked on all segments of a journey? One journey goes from Amsterdam to York, where I do have reserved seats on the Thalys, Eurostar and Express portions of the journey. The first segment of the journey that connects us to the Thalys did not require seat reservations so I have not reserved any.How do I reserve spots on the first train (where seat reservations are not necessary) if I am not already booked? Part of the reason I am asking is when I had used th

Me and my friend are currently on a train from Amsterdam to Berlin, and we have activated our travel day as today (30/6/23), my ticket scans fine but when the ticket conductor scans my friend’s ticket, it says it’s invalid as her travel day is tomorrow (1/7/23), even though on the app, the travel day is shown as 30/6/23 (today), not 1/7/23 (tomorrow). We have tried changing her journey, deactivating and reactivating the travel day, and it keeps scanning as the wrong day. Please send advice urgently. 

Adicionei uma trip ao meu pass, agora queria mudar algumas viagens, mas não consigo desconectar a viagem do meu pass. Como faço para elimnar esta viagem e mudar para outra trip. Posso desconectar o pass?

We are a group of 4 travelers that all have Eurail passes.  We are trying to make seat reservations together.  We have 2nd class passes but might want to upgrade to First Class for certain legs of our trip.  Is there an easy way to do that?

How can I access my past trip data ?

Hi,I’ve bought seat reservations by using interrail’s seat reservation tool for a trip between Venice and Vienna. The information on interrail’s website says that the supplement will be included in the seat reservation, and that “supplement included” will be printed on the ticket. However, this is not the case on my tickets as “supplement included” is not printed anywhere. Do I need to buy the additional supplement separately or is it included in the ticket despite “supplement included” not being printed on it?

Hello!we are thinking of traveling to Lake Como from Milan tomorrow. Does anyone have any advice fon where would be the best station to go to using our Eurail pass? Or if they have a suggestion of a better place? We have spent a couple of days in Milan and have done a day trip to Venice. We want to go somewhere within an hour from Milan. Also, I have tried booking through the Eurail Planner app but it wants to charge me to reserve seats on this route. The seat reservation charge is more than I would pay if I just bought tickets! Is there another site I can use to book?Thank you!Meghan

Since the website says the 6-Day pass is a “paper pass”, I’m wondering if I will get hassle at the Greek ticket/ferry stations for using the mobile app to collect my tickets and board the ferries. If anyone has experience or can speak on whether I should be fine to collect my tickets at the Greek ferry stations with just the app and online reservations, would appreciate your help!  

Hello everyone, please some of you nice people can help me to understand how does it works?Supposing I buy a 5 day pass.And the first journey is A multiple connections trip, like 4 trains including night ones, and some offers single bedroom cabins. Is that all included in the pass or do I have to pay more?Thank you

Hi, When I check my journey end of July from Munich to Ancona with the NightJet all looks fine. With https://www.zugfinder.net/en/train-NJ_295 I see that there are no big delays usually.  But when I check the schedule with the Rail Planner app or at https://www.eurail.com/en/plan-your-trip/eurail-timetable?ol=MUNCHEN+%28GERMANY%29&ov=008099999&dl=ANCONA+%28ITALY%29&dv=008307113&vl=&vv=&t=1690135200000&ar=false&rt=&tt=&mc=&mct=0 (which is the same I assume) then I see that the NJ40295 changes a little bit after midnight in the EN1295. But it also says ‘change trains’ in 36 minutes. I wonder, is it the same train standing still in the station for 36 minutes (A) or do we all have to get out to the platform and then a different train shows up where we all have to find our compartments? (B)When I check bahn.de or nightjet.com or fahrplan.oebb.at all looks fine and the NightJet 40295 does not change for a bit. 

Hi some months ago I reserved seats on a Regio  Jet train from Prague to Bratislava for 29/6/23. I just want to confirm that I can use my  Global Rail pass as I cannot find the trip in the planner and was reading sometime people have a problem  Will I have to manually add it. Thank you

 I have the global pass impress, and I wanted to know about the train transfer like, for example: I want to go from Bologna to Salzburg, and the option without reservations is doing 3 transfers; In the Mytrip section in the pass, I have to aim the transfers in the same day as trips?

Hi, i have buy a 5 days for 1 month pass. I try to reserve my place in the train, but the website tell me that's it's unavailable for some travelers, do you know why and what can i do ?  Thanks a lot

Hellowe are traveling from Milano Centrale to Aix En Provence TGV this coming Sunday 2 July. What is the best way for me to book tickets with my global first class pass? Do I need seat reservations?thanks!meghan

Do you also have problems with planning trips in Serbia? I know of the problems entering Serbia from the north but I can´t make any trip inside Serbia or to Bosnia-Herzegovina make sense. 

I am traveling tomorrow from Munich (Pasing) to Rotterdam (Centraal). The journey is 8h 18min long with 3 change-overs. I am using Eurail Global Pass for my journey and it does not shoes need for any reservation:Munchen-Pasing to Duesseldorf Hbf - 0837 to 1310 Duesseldorf Hbf to Arnhem Centraal - 1326 to 1513 Arnhem Centraal to Utrecht Centraal - 1532 to 1607 Utrecht Centraal to Rotterdam Centraal - 1618 to 1655I wanted to ask:Should I follow the default route being given by RailPlanner app or is there a alternate/better route available? Is there a requirement to reserve seat for any leg of my  journey?

Hi all!I know there is one inbound and one outbound journey for the global passes, but I’m in a very tricky situation. I live in Belgium and would go to Amsterdam, from there take the Eurostar to London that crosses Belgium. For the eurostar you can not buy separate tickets to travel in Belgium without interrail as far as I know.Would this be allowed or do I need to go around Belgium through Germany to take the Eurostar or travel through Belgium with regular trains, which kind of defeats taking the Eurostar from Amsterdam.Thanks for any answers!

Hi! My family and I are planning to travel to 6:29 Geneva to 9:42 Paris Lyon tomorrow (We’ll be coming from Zermatt). It requires a seat reservation, but I can’t buy it directly from the eurail website. I’ve found the train tickets to other websites such as SNCF and b-europe but the eurail pass isn’t showing up as a discount card. I’ve found thalys and eurostar pass fare website where I can pick the eurail as discount card but Geneva isn’t showing up as a departure station. Please help! I think we can buy the seat reservation on the station based on Eurail but we’re scared that we might have to pay more than $190 for 6 people (the $ showing on eurail for seat reservation).