Solved

Can I activate my ticket at the station in the Czech Republic? And where is that station?

Can I just get on the train without any reservation?

I need to know where to catch the eurail at in London city. I also need to know if a reservation is needed, and how to know if the train is booked. I would also need to know how soon before travel does the ticket need to be bought.

good morning this is urgent and I believe it needs to be solved by the team.  I have written to them but no reply and cannot find a telephone number.  I bought an electronic pass on Friday I need to travel tomorrow starting with Eurostar.  the electronic pass number is not recognised by the seat reservation page at Eurostar.  

I am planning a trip from Italy.  I would like one of my destinations to be London, starting from Paris.  Do I need a passport for this transfer?

Hi all,I bought my 2 months interrail pass in May 2022 but still did not use it yet. I want to know how long after the purchase date do I have time to use my pass? thanks, jakob

Hi!  I am stuck  in Porto, Portugal as the Interrail barcode does not show and the ticketoffice is refusing to reserve a  seat for med even though he can see I have a 3 months ticket till 20 november- but their direction from Interrail  is to only book/selll seat with the bar-code showing.  I have no idea why - however this hashappened  five times during this trip now!!!!! Why is my QR vide not showing!!!!????  And additionally he cannot change my digital Interrailticket to a paper one.  So I wonder what your solution is??? Can you fix the QR vide att once?  Or are you mailinglistan me a paperticlet express?  I have a 3 months ticket till 20 november. 

Can we use 2 global passes in 1 deviceI will travel to Europe with my mother, I plan to purchase eurail global pass 1 month for 2 persons. I’m not sure that can we add 2 passes into 1 mobile phone ? 1 pass for my mom and 1 pass for me. i would like all the passes activated on my iPhone as a key device. It would be easy for me to create trip, make a seat reservation and create ticket. 

Hii! In about a week I am in Norway. But I noticed that when I wanted to reserve seats, like on the train to Stavanger from Oslo, or Oslo to Bergen, it all needs a reservation delivered by post? I'm ofcourse not home... I am traveling since the first op september so how do I fix this?

The Belgium rail system is having a scheduled strike on Oct. 5th.  If our train originates in Amsterdam with a final destination of Paris will it go as scheduled and just not stop in Brussels?  Or will it not travel through any part of Belgium during the strike?    Thalys train runs right through Belgium.

Question:The website mentions clearly that the local S Bahn in Zürich is included with the pass.  The app as well under "travel info" says so: The planner app in the "planner" menu however says that it's NOT included : when i search for Zurich HB to Wildpark for example it says "not in pass network".Is this a contradiction??Is it included or not? Many thanks L.E.

Hello, I’d like to ask, I’d like to buy a global pass from Germany to France Paris, can I also use the Metro or RER transportation?

Hello community,does anybody know how to deal with the following situation: We are in Spain near Barcelona and according to Interrail we are allowed to use the regional train RE1 to Barcelona City with our Global Pass. But at the local train station we need paper tickets to pass the electronic gate. So we had to buy paper tickets at the station, although we already had valid tickets. Do we have any chance to get our money back? And do you know how to deal with such situations in future? Would be glad for any advice…

Hi, I'm YuliusPlease give me advice what the right ticket for us to buy   ( 2 persons)   with Itinerary :1 Amsterdam, ( 4 days ),  Rotterdam ( 1days )2. Rotterdam - Antwerp - Hasselt ( 2 days)3  Brussels ,Bruges, Ghent,  Dinant  ( 3 days)4. Brussels - Paris , Versailles, Strasbourg, Colmar  ( 5 days)5. Colmar - Zurich ,   6. Zurich - Innsbruck - Zurich. regards, yulius​​      

Hi, Need suggestion - We have 2 days of Interrail Global Pass (without the inbound / outbound trips from Germany).How to best use the Interrail Pass for travelling to Paris starting from Germany Border like Brussels / Amsterdam?How to book seat only in Thalys Trains?Regards,Santanu

I want to purchase an Interrail pass that I’ll begin using from Wednesday 5 October. Problem is, my phone won’t support the Mobile App (below iOS 13) and obtaining the pass physically may be a logistical issue…I’m only at an address in London until Tuesday 4 October and I’m booked on the Eurostar that day to Paris (booked and paid for separately/already). I don’t know the address I’ll be staying at in Paris at this point, so can’t order the Pass as I have nowhere for it to be sent at this point. The site indicates that the mail could take 3-8 days to arrive.What options do I have?Can I purchase the pass in-person anywhere in London in the next few days, or in Paris when I arrive on Tuesday 4 October? And if the latter is possible, can I begin to use the pass the following day, or possibly start from the same day?

I read that it is only recommended to activate the pass nearer to travel date so you won’t waste a pass if there unforeseen changes. However can I proceed the seats reservations first as worrying on seats availablity and activate the pass later? Thanks 

Hi!I bought German Twin Pass Flexi 7 days via DB website, it indicates that the Pass wil be sent to my home country by post.However, I've still not received it yet and I will fly to Germany in a few days. If I cant get it before leaving, can I refund it and buy a new one at the DB office at Frankfurt airport? I'm so worried and afraid to lose my money. Please help!  Peungnoi  

I posted before about using a Eurail ticket as a UK citizen but living (for many years) in Hong Kong. As such, I have a UK passport and a Hong Kong identity card (but not HK passport). I will carry some supporting documentation of residency in Hong Kong (can get something from employer, and maybe government document). Hopefully that will be enough - I tried to get clarification from eurail but have not heard anything.I have 2 more questions that I would appreciate some guidance on.Do I enter the HK identity card number as my ID for the pass, or my UK passport number? The HK identity card is not a travel document (just an internal HK document), but if I use the UK passport on a eurail ticket I guess this could cause problems?! In reality, how often / strictly are you asked for identity? I am not doing anything wrong (as a current HK resident I am actually doing the right thing getting Eurail I believe) but I don’t want to face hassle and stress every time my documentation is checked. If

Hi!For days I've been trying to figure out how I can get to Latvia from Lithuania.There's supposed to be a train going from Vilnius to Daugavpils but I can't find any timetable or reliable information with the interracial app, the Lithuanian railway website or the Latvian railway website.Can anybody help me and point me to a reliable source of information?Thx very much!

Hi, my paper pass for Greek Islands is about to be late for the start of my trip. I am wondering if I can add my paper pass to the rail Planner app and use it instead of the paper pass?

I live in Finland and the only way for me to get out of here is to take a ferry to Tallinn, Stockholm or Travemunde and use that as my FIRST leg of the journey. I know discounted ferries do not count towards travel days, but it is required that is falls within the period of validity of the ticket. To choose the validity in the app, I have to make the 1st day of validity a travel day which is the problem here. I need to take a ferry first - which would not use a travel day - but to make the ticket valid I'd need to make it a travel day and so waste a travel day. Is there any solution to this?

Hello, How do I activate my Greek Islands Eurail pass?  I wish to use it mid September. When is the best time to activate it and how do I do that?  because I want to make reservations on the ferries that’s why.  Thank you for guiding me. 

When I go to add a traveler with the last name and pass number I get this error Those details don't matchYou can find the right last name and Pass number in your confirmation email.I have tried all name variations, last name only, first name only, last name/first name, first name/last name. Nothing works. I booked two passes and only one is accepted. 

I bought a Interrail pass and I live in France, I will be traveling to Switzerland but in the residency I added Switzerland.I activated the pass, but as soon as I realised that I needed to use the outbound/inbound ticket, I didn't use it, and now it has been 2 weeks and I cant travel and no one is answering.If you could please tell me what should I do.Thaank you!