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PoojaRail rookie

asked in Eurail & Interrail Passes

Cancellation after activation

hi, we bought one country pass by mistake and we had to bought global pass again but how can we claim for pass we bought before by mistake though we activated one day also so we dont know what to do now. ugh !!!!!!

1574

2 years ago

Kristyna CesnekovaRail rookie

asked in Train connections & reservations

How ''reliable'' or legit is it to add journeys manually?

Hi! Does anyone know how “reliable” or legit the manually added journeys are? Is there any way to ensure myself that the ticket will be valid and there wont be any issues with it? Thank you!

3626

2 years ago

justin1123Keeps calm and carries on

asked in Eurail & Interrail Passes

Eurail or Interail for UK citizen but Hong Kong resident

I am wondering which pass is appropriate - or indeed, whether I would have the choice / right to buy either?I am a UK citizen (with UK passport) but have long term residence in Hong Kong. I have a Hong Kong identity card, but not a Hong Kong passport. It looks as though the Eurail would be the best option as it would allow me more travel in the UK. Would an ID card be accepted for this, or do you have to have an overseas passport? I assume with the online passes they link up / verify passport numbers in some way - would I therefore fail to activate the pass with just an ID card and no passport?

2594

2 years ago

Ricarda RodenasNew aboard

asked in Train connections & reservations

Seat reservations in basket can't be processed

I am trying to book seat reservation everything goes in the basket but cant process

392

2 years ago

Johanna.drRail rookie

asked in Train connections & reservations

Trains where no reservation is needed

Hello everybody,I want to travel from Strasbourg (France) to Kassel (Germany). For the first train from Strasbourg to Karlsruhe a reservation is needed. For the second train, from Karlsruhe to Kassel, there is no reservation needed. When I want to buy this connection, I only have a reservation for the first train, for the second not. And that confuses me. When I bought my tickets for my outward journey from Germany to France, I had one train with reservation and one without, too. But there the train without reservation was booked too, so in my Mobile pass I have a ticket for that train. What do I have to do now? How can I book trains where no reservation is needed?(I have a mobile pass) Best regardsJohanna

1475

2 years ago

LauraaaaaaaRail rookie

asked in Train connections & reservations

Seat reservation in Italy 1st class seats for 2nd class ticket

Hello,I recently booked seat reservations for me and my friend for our trip to italy in august. The reservations i received are all located in the 1st class of the trains even though we have 2nd class interrail passes. I suppose that we are not allowed to sit in the 1st class so i would like to get valid reservations for the 2nd class. I already wrote to the customer support but i didn´t receive an answer yet. Actually I don´t think that this is my fault so i really don´t want to pay for all the reservations again.Does anyone have any suggestions what i can do? Best wishes,Laura

2443

2 years ago

deep.skyFull steam ahead

asked in Eurail & Interrail Passes

Entered wrong Country of Residence

Dear Interrail, I am an indian national, residence of france but at the time of applying Eurail I gave the address of netherlands, the place I was then staying. Now, while activating I saw that my country of residecne is shown Netherlands. I haven't activated the pass yet but want to do so ASAP. I have contacted interrail but no response yet in 4 days although I got a mail that I will be contact ed in 2 days. Could you share if there is another contact method if they don't reply soon? I have attached the proof of residence.Although having wrong country of residence will benefit me because I am missing a smaller country but I am worried if wrong information can be used to invalidate my journeys.Best Regards,Gurpreet

1205

2 years ago

Pawntip TonguraiRail rookie

asked in Train connections & reservations

Reservation does not show up on website

I have booked and completely purchased seat reservation for days. But it doesn't appear neither on my reservation overview page nor order history. I am traveling in 2 hours PLEASE CHECK IT NOW

693

2 years ago

Francis J.Rail rookie

asked in Eurail & Interrail Passes

Deactivating paper pass to get a refund

I have one country paper passes that are activated for August 15. I didn’t yet make any reservation but want a refund. How do I desactivate these passes or is it not necessary due I didn’t have any train reservation? Please give me a concrete answer with, if needed, concrete instructions.Thanks.

724

2 years ago

rubencartNew aboard

asked in Train connections & reservations

Brussels to Valencia- not many connections and unable to book

I bought an interrail pass to go from Brussels to Spain and Portugal and to be able to move easily without too much planning. The first destination is Valencia. Unfortunately, I see on the rail planner that there are not so many connections, and of the connections that there are, most I cannot reserve through the railplanner app and it does not clearly say how I can. I just discovered this forum now, and I am a bit lost in all the information here (like, I can book reservations for french trains through Deutsche Bahn?). Any help would be appreciated :-). For now the best plan was taking a bus to Paris, because I assumed there were no bookable trains left because the railplanner app does not show them. But apparently there might be trains that aren't shown in the app?Where/on what website/… should I check for trains, and make the reservations (Brussels-France, within France, and France-Valencia)? I can go to the international SNCB offices in Brussels South station tomorrow, if that woul

743

2 years ago

sarah897New aboard

asked in Eurail & Interrail Passes

Need Pass Cover Number for Digital Pass

I’m trying to book a train to France at the start of August and many of the trains are already sold out. What do I enter on the b-europe site for a pass cover number when I hold a digital Eurail pass?

1141

2 years ago

SportyCanuckRail rookie

asked in Eurail & Interrail Passes

Can I activate a mobile pass day of arrival?

We will be arriving the afternoon of the 13th - but departing the 12th from North America.Can we activate our passes upon arriving at Heathrow for a journey from the airport, or must we activate it before departing?Thank you.

5155

2 years ago

Jonathan LienNew aboard

asked in Train connections & reservations

Munich to Venice- error ''search an alternative route''

I’m trying to reserve a direct night train from Munich to Venice on 22 July (NJ 40463). The system keeps on giving me an error at checkout saying that I need to look for an alternative route. When I search an alternative route, I see the same train (NJ 40463) but it shows that I need to change trains in Austria. It will not let me book the direct train from Munich to Venice, but it allows me to book the first leg to Austria. Can I book the first leg and just stay on the train all the way to Venice? Help is appreciated!

1022

2 years ago

SebiRail rookie

asked in Eurail & Interrail Passes

Home journey with night train and change in home country

Hello guys, I want to travel home from Gothenburg to Frankfurt (Main) but I wont have a connection that will bring me home in one day.I have to take a night train from Gothenburg to Hamburg and then change trains in Hamburg to get to Frankfurt on the next morning.Now my Question: Can I count this whole journey as one inbound travelday or do I have to buy a ticket from Hamburg to Frankfurt/plan a stop in Denmark so I can make it in one day?

1664

2 years ago

STB76Right on track

asked in Eurail & Interrail Passes

the app is asking me to link a trip- how does this work? Feels like two different profiles but no way to connect.

I think this is several questions in one but I’m totally new and very confused!I have passes for my family. They are on the Railplanner app and also the Interrail website. I am travelling from the UK and have outbound and inbound reservations on the Eurostar via the website which I know I have to print out. But the app is asking me to link a trip, and that won’t have reservations on it. How on earth does all this work? I can see similar questions - I feel like I have two separate profiles and no idea how to connect them!I also need to book my domestic train to and from St Pancras and the train company (LNER) demands a reservation, but the website isn’t letting me do that. Am I doing something wrong?

1526

2 years ago

LeoniJHRail rookie

asked in Eurail & Interrail Passes

Exchange DiscoverEU ticket

Hello everyone,I won a DiscoverEU Interrail pass this year. The pass includes 7 travel days in one month. I would like to upgrade my pass to have more travel days. Is this possible?

752

2 years ago

jonnawendelNew aboard

asked in Train connections & reservations

Copenhagen to Hamburg

Does anyone know why there are no direct trains from Copenhagen to Hamburg in the Rail Planner app?

3834

2 years ago

Merja TRight on track

asked in Train connections & reservations

The train Malmo - Copenhagen fully booked. Can we still get on the train?

HI, I'm just checking if the train from Malmö to Copenhagen on 19.July runs but all the connections on the website say that there are no available tickets. Does this mean that we can still get on the train (we are four persons)? The seat reservations are not mandatory.

4965

2 years ago

FrednerkensteinRail rookie

asked in Travelling by train

Paris to Copenhagen night Train

Looking at travelling from Paris to Copenhagen on our Eurail pass. We are a family of 4 and looking at the best way to travel (in a 4 berth) in December. Is it possible to use only 1 “day” of our pass? Has anyone done this route?

6334

2 years ago

AnishaNew aboard

asked in Train connections & reservations

Is there a connection Skopje - Belgrad? The app says there isn't

Hello! Is it possible to take the train from Skopje to Belgrad at the moment? In the interrail app there is no connection.Many thanks!Anisha

1112

2 years ago

Elodie BelleflammeNew aboard

asked in Train connections & reservations

Booking trains in Norway but app doesn't who them

Hello all!I am going to Norway with a global pass this summer. I am trying to book trains from Kristiansand to Stavanger and from Bergen to Oslo, but the interrail app doesn’t show these trains. Interrail website suggests to book through the app ENTUR (which actually shows the direct trains that I want), but if I use the app Entur, I have to pay the full price to book the train and the seat, since they don’t have the interrail pass information. How I am supposed to book the train and the seat if the interrail plan app doesn’t show the trains ? Thank you for your help!Elodie

3703

2 years ago

jolenejasterRight on track

asked in Travelling by train

Cell phone usage in Europe

Has anyone had any experience with eurail esims cards for cell phones? Just wondering if the price is comparable with AT&T, T-Mobile and similar plans. ...or if you have a good recommendation for using phones in Europe.

662

2 years ago

nocchiNew aboard

asked in Train connections & reservations

TGV seat reservation available on SNCF site but not on Interrail

Hi everyone!I have a question concerning seat reservation on tgv. I want to take the train shown in the screenshot, but interrail tells me that it is not possible to make a seat reservation on that train. However I checked sncf site and there it is possible to book a train ticket for the same train, meaning that IT IS NOT SOLD OUT, but on sncf it is not possible to make a seat reservation with the option “interrail”. How can I solve this situation? Thank you very much,Roberto

10304

2 years ago

Jerome GoldsteinFull steam ahead

asked in Eurail & Interrail Passes

When is the last time I can exchange/upgrade my mobile pass?

Hi, I’m meant to be travelling at 6am tomorrow. I haven’t yet activated my mobile pass. I have a reservation for London → Paris. I’m thinking of being away longer than originally thought and thinking of changing my 15 day pass to the unlimited version over 2 months.Am I still able to do that now (6pm CET)?Is the process that I buy the new pass and request a refund for the old pass? And am I likely to get refunded for the old pass? Just a bit nervous about the refund.I emailed Eurail earlier but got a reply about trains in Italy which was not what I was asking about. I’ve emailed again - but advice would be great. Thanks

941

2 years ago

Cláudia LimaRail rookie

asked in Train connections & reservations

Reservation on CD.cz Website. How do I book?

Hello!I’m trying to do this on CD.cz Website but “I want a reservation only” doesn’t appear :/ how is it necessary to do?

9893

2 years ago

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