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I need to get pass cover numbers for mine and my families mobile passes. I have tried asking customer service a number of times but have heard nothing. Is there a way to get these to enable us to book the tickets we need to book? Many thanks

I entered my pass details in the app some time ago. I could see it yesterday, but today, it is disappeared. I tried to reenter the pass details, but got an error message. What has happened? What should I do?

Hello,My friend and I are trying to book a train from Lille to Lyon, we require our Pass Cover Number’s to do so.We have digital passes so it is not provided, please can someone help?!Thank you in advance

Hello community,I am going to travel the UK in July/August, starting in Germany, taking the Eurostar to London and then traveling through England and Scotland to go back. As our timetable is a bit tight (3 weeks time, so much to see), I just want to know how important it is to reserve seats in the UK. I’ve reserved seats for LNR trains because they are mandatory, but reserving seats for example for Birmingham-Liverpool and Glasgow-Inverness via GWR didn't work out due to that they don’t have seats left in their booking system on the days we want to travel. I’m now thinking of reserving seats at the apcrail website, but it costs 6€ per reservation and I wish to avoid that. Is there a chance that seats will still be available if we book them in person at the train station and/or we just board the train without reserving? I don't mind not having a seat, and we only have small carry-ons anyway.Thank you! :)

Hello! I recently purchased an interrail global pass for 2nd class. But when I booked a train for basel-Milano, I chose a 1st class ticket completely forgetting that I have 2nd class ticket... Can I still keep my train ticket or do I have to cancel them and buy them again? Thanks for the help! 

Hello,Yesterday was my first travel day. And everything went fine. Today I wanted to check what time we will leave saterday. But my pass and all my saved journeys are gone. I tried to add the mobile pass to my app again. But that does not work either ("something went wrong"). What do I do?Hopefully someone can help me?

I got a new phone and I’m trying to add my interrail pass to the Mobile App and it’s saying i cant because it’s registered with a different device. I deleted the app on the old phone and then did a full factory reset and it’s still not working. I’m leaving for my trip tomorrow!!! Stress

Hello,I am trying to reserve tickets for Paris to Barcelona and Barcelona to Marseille. Both these tickets require paper tickets to be delivered. I am booking 6 weeks in advance, yet when I put in a shipping address it says that there is not enough time for the tickets to be delivered. This happens even when I make the shipping address a hostel on the way, or any country I put in. How can there not be enough time to deliver to any address with 6 weeks worth of time?

Hello!I need a reservation for agroup of 5 people for the 9th July from Brussels Midi to Paris North. Seats are not available on the interrail website, I have to book via b-europe. There are the Pass Cover Numbers required but we have got mobile passes.Need urgent help, because there are not many seats left.

Hey, we are really confused and I hope that someone can help us. We searched for a connection between Stockholm and Oslo on the Interrail Search Site. We were shown four connections for the day. We couldn't book any of them, probably because there are no seats left. When looking on the website of the Swedish Rail Company, there are trains on that route like every ten minutes or so. Why are we not able to book them through interrail and would our tickets be valid either way? It is a partner railline, so we should be fine, but we are REALLY confused…Thanks in advance 😊

I’ve got a pass that is valid until 3rd July.  The app and web portal both confirm this.  Yet when I try to book any train, even a local one that doesn’t require a reservation, the site tells me my ‘pass is not valid on that date.’  (I booked my first reservations without problems.) It seems there is no longer any customer support.  How am I suppose to get home?

Hey everyone, I’m trying to reserve a seat for the bus going from Triest to Villach Hbf. However, when I go to the oebb.at website to reserve a seat, it says ‘ticket unavailable’. Is it possible that there is another way to make this reservation?Thanks for your help!Ward

Hello!We have read in the rail planner application (in the benefits section) that the German Youth Hostel is free for interrail users. Is this true? If so, how do you book it? Is it for any season of the year? We are going in August. Thanks in advance and kind regards :)

Hello Community! If i take a train that does not require any reservation and i plan it as a trip in my railplanner app (my Global pass is connected in it), will i receive a ticket or QR code for it in the app (when?)? Or is it enough just to show the trip in the Rail Planner app to the conductor? Thank you again!

Hello guys, I have made a reservation for the train Salzburg-Treviso 1:40-7:53 on 08/19, in the Rail Planner app it says that our train is the NJ40463 while in the reservation it says NJ40466.​Does this turn out to be the same train or has there been some kind of mistake?​ 

hello, some days ago, I activated my pass and introduce the trip. It was working fine and everything seemed to be ok, but suddendly, one day when i entered the app, the pass doesnt appears, neither the trips. What should i do? (It doesnt allows me to reintroduce the pass)

I am in the middle of my interrail trip, need to travel today and suddenly the app says I have no pass activated. All the planned trains in my trip are gone too! Just yesterday I bought a reservation for the train that I was gonna use today. Pass number DFV52DPleassseeee someone help me with this issue before I board the train, this is impossible this situation. 

hi there I activated my interrail ticket to start on 22 July but I have now deactivated and activated it again for 21 JulyHowever, when I go to reserve my first seat on 21 July, it says my pass is not valid for this day

We purchased global passes but there are no seat reservations available. Is there another way to book? Can we get a refund of the pass?

My two friends and I just bought global passes but when we went to make seat reservations, none were available. London to Paris, Paris to Nice, Barcelona to Madrid, Naples to Rome. We already paid for the passes but can’t even use them. Is there another way to make reservations using the pass? If not we will get a 100% refund, since we had no way of knowing these tickets would be sold out right? 

I have been travelling for just over a month so far.About once a week or so I get a notification saying "Open your pass to keep it activated". So far I've opened it immediately amd haven't had any issues.About 6 hours ago I got one of these notifications, but it was almost 2am so I went to sleep fully intending to open it when I woke up.I have just woken up now to find my pass has basically been deleted, and I can't contact anyone through the app because it keeps saying "There are some technical difficulties right now".Worst comes to the worst I'll have to buy seperate tickets for the rest of my trip, and I've already bought any necessary seat reservations and have them printed with me, but is there any way of getting my pass back? Or does 'within 48 hours' actually mean 'within 6'?Thanks for any help. 

I am new to Eurail and am trying to book seats for myself and my family from London to Paris, and then on to Switzerland on July 9th. I am having no luck with any of this, unfortunately. My sticking point so far is just getting out of London to the main part of the continent. Unable to book seats. I was directed to b-europe.com and tried reserving seats there, but I don't have a Eurail/Interrail pass cover number since I do not have paper tickets. Please help!

Hey everyone, I read a bit about the time tables being off, got it. I’m trying to book the Eurostar from London to Paris and literally every single one is the wrong time.  My concern is that I’m trying to book my ticket, and every single train on that day has the error message where you’d normally see the price for a reservation. On top of that, every single train with Eurostar for the next month from London to Paris is showing no availability.  Does this seem like something wrong with the system, or is it standard to need to book further in advance to get anything? I also checked the b website people have been mentioning and I can’t even get the routes to show up… Thanks! 

Around a week ago I reserved a night train from Budapest to Rijeka on the 8th of July but didn't realise that the tickets don't get delivered until the 6th of July. By then I will already be travelling so won't be able to use the tickets. What should I do as the eurail booking train website didn't let me get an e-ticket for this train and the customer support haven’t responded to me.Any advice on what to do would be appreciated :) 

Dear Community,if I added a trip to my one-country pass, but miss the train that leaves on that given time, can I take the next one without changing my ticket in the app?Is it mandatory to follow the exact times?Or is it only important to specify from where to where?Thank you for your reply.zsolt