Solved

Please send me my pass cover number for mobile global pass. Thank you! 

I am travelling in 1 hour and can’t activate travel day for today 

Hello! A small group I am with and I all bought 1st class Eurail Global passes. Tomorrow, (we’ll actually today since it is almost 2am), we each got mobile tickets to travel from Nord Paris to London. It says that we need a seat reservation but every time I’ve tried to get one it says it’s not available and it could be from being sold out. If that is the case how am I able to have the ticket? When we go to scan our ticket will it not work? Or will we just not have a reserved seat? And if we aren’t going to be allowed to travel, what should I do? I hope this makes sense the way I’m explaining it. Also it said the seat reservation would be free since we were first class, I guess I’m just confused and nervous and not sure what to do. Please help, thank you :)  Kaylee

hi, i already booked the interrail ticket for 2 months and I was planning to activate it the 15 of June, it is possible to book the tickets of each train now and plan the trip without activate it?? so the day I will start the trip I will activate it and I will have directly the tickets?? Thank you!!

Hi. I’m Namhyuck Kim from South Korea.Recently I tried to book Eurostar by your system, and you know, it doesn’t work. As a result, I try to reserve the seat in B-eruop website, but they require the cover number. So please send me cover number… The one I want to reserve was already sold out.. it make me really sad..There are a lot of people like me.To solve this question, I wish Eurail company to improve their system by solving error when booking Eurostar by your site reservation system, or changing the booking way in B-europe website to require pass reference not cover number.

Hi My Eurail journey between Genoa and Milan is via Torino.  I have 20 minutes to change stations in Torino between P.Susa to P.Nuova.  Is this enough?  Is the Metro the best option to connect?  As an alternative are there likely to be plenty of taxis available outside P.Susa station around 1:30 pm in the afternoon or will there be long queues?  Any advice from people who have travelled this route would be greatly appreciated.  We will be travelling on a Monday in September.

Hi, I have been trying to book 4 tickets from Paris (Gare de Lyon) to Barcelona-Sants on the 23rd of December (at 10:14 am). Every time I try to checkout to pay, the website tells me that there is an error and that I have to find other options. I tried to book in every train on the same day and on the next day, but still the error message appears. Is there any other way to book those seats?

 I have an Eurail pass and I made ticket reservation from Barcelona to Paris. I paid for my ticket reservation. But I didn´t received the printed tickets. I have to travel in a couple of days and nobody in Eurail is answering to my request.What can I do?

Hey,as I already said, my ticket was forwarded to the postal station after I was not at home during the actual delivery.  When I went to pick it up, it was unfortunately already sent back to the sender. What happens now? How and especially when will I get my ticket?Thanks in advance for the answer...

Hi,  around April I had found a route on 09/08/2022 from Amsterdam to Berlin at 22:34 but now it is no longer available.  How can I now that I have also purchased the pass and planned my itinerary?  will they put it back?

Purchased paper ticket 25 April 2022. Checking account daily it says “ fulfillment in progress”and under tracking code it says “ not available” I have email EuRail 3 times, no response.Anyone have idea on how to get tracking number? Thank you,Don in Seattle

Am having trouble booking reservations from Paris to London. Need pass cover number in order to book reservations. Am unable to change dates as all hotels are booked.  any way to get pass cover number?

Hello,I want to travel starting from Norway to my home country Germany. Do anybody know if I could use my travel days in the home country 2 days in a row since I didn’t had one going out from Germany? Or does it have to be at the start and the end of the journey?Thanks in advance for your help!!

Is it possible to make this reservation at the station? And how much does it normally cost. I know it says from 10€ but does it usually cost a lot more than this? 

Hello,I too am trying to book on b-europe.com but don’t have a pass cover number for my mobile eurail pass.I understand that eurail is - like everyone else! - struggling with staffing issues and high demand.But it’s been two days since I sent a message… I’m starting to get anxious that I won’t be able to reserve seats when it’s so tantalizingly close.Could anyone monitoring the board could please give me advice?Many thanks,Dave

I URGENTLY need to cancel my pass. I have been writing to Customer Service for several weeks and I have received NO answer. The link to the Refund and Cancellation Page does NOT work. PLEASE HELP!!!

Hello, Yesterday I ordered for me and my friends ticket for two trains in Italy. In the order there was reservation for second class seats. But today when I look closer there is written that we have first class seats. Our pass is only valid in second class. Does that mean that we can’t board this trains ? 

I am traveling from Bristol to Paris via EuroStar but the rail planner only gives a 90 minute transfer from London Paddington to my train at St Pancras.  How can I book on a later Eurostar to allow a longer check in? thank you Peter

I am in USA and want to make a train reservation for a part of my trip. By time I get to Spain the train will probably be full or have no Eurail seats left. I see that I cannot make the reservation from the Eurail website or app. I saw somewhere that I can reserve directly with TGV using a cover pass number but when I go to the TGV website I don’t see how to do that. Has anyone done this?

HiI’ve got a journey planned soon and I’m still scratching my head about how the inbound/outbound section works. I live in England and will be travelling to London to catch the euro. I need to swap stations in London. Is it ok to have both trains listed on my app (Hometown-Euston & St Pancras-Paris) or am I best using the planner to find the route that goes from Hometown to Paris, showing a change?Also, on the return journey we are having to stay a night in London due to missing the last train to my hometown. Am I right in saying I won’t be able to use my pass the following day as I’ve already used the inbound ticket to get to London?Hope all that makes sense 

Does anyone know how to book seats at the station with the mobile pass? 

I bought a youth pass in 2020, that I couldn’t use until 2021. As I’m now 28, I’m not eligible to use the youth pass, how can I upgrade this to an adult pass?

Hello,I paid my one-month global pass on the 11th of May at 06:48 via PayPal. The transaction was successful. But Till now, I did not receive any mail or any ticket. My money is instead book from my account. I am planing to travel on Thursday this week. And till a week I am trying to reach someone to speak to from customer service. Instead, I only find the option with the chatbot and mail address. Also, there one answered my question or helped me with my pass.Does anyone have a direct line/telefonnummber to solve the problem asap

Is it possible to download your pass as a pdf-file instead of a paper or mobile pass, so that the train conductor can verify it from your laptop screen without an issue? 

Hey! I have an Interrail global pass for two months. My home country is Germany and I’m planning to do one trip around Italy, come back home for a while and then to another trip around Europe. My question is: will I still be able to travel after the first trip? (since my outbound/inbound journeys will be used already) For example could I buy a ticket to the border and the use my interrail pass from there? Or does my pass “expire” with my 2 used outbound/inbound journeys?thank you so much! :)