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M
Malinw97Rail rookie
asked in Train connections & reservations
Reservation for friends "not available"

Hi everyone, i need some help with reservations for me and a friend for trains in Norway, I added my friends to my trip with their Mail and their order number. We all have the mobile pass, however when I want to make a reservation, the prices are unavailable. Since we have a really long trip we would like to sit together.I have already contacted customer service via Facebook and the email address has not yet received a response.Thank you for you help!

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Marine Dbry
3 years ago
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juan_boscRail rookie
asked in Train connections & reservations
Replacement service not within my travel day limit

Greetings!I’ve planned an interrail trip around Europe this summer with the Global Pass 4 days in a month. For the last “train” day I booked the route Wien HBF to Roma Termini by the Nightjet train. However, a few days ago I checked the ÖBB website and I learned that due to works in Italy, the nightjet’s passengers to Roma will have to do a transfer in Bologna to the Frecciarossa 1000. The ÖBB explanation says:Dear Passengers,We very much regret to inform you.If you are planning to travel to/from Florence or Rome, on the days given on the back side of this information then unfortunately you will need to interrupt enjoyment of your journey in the Nightjet in Italy and transfer to Trenitalia replacement trains. [...]You will find the train numbers and the details of the travel and transfer times in the summary on the reverse side. The waiting times on transfer are short. Your tickets for the Nightjet are of coursevalid on the replacement trains. Regrettably, only seating places are avail

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J
3 years ago
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Laura7New aboard
asked in Train connections & reservations
Reservation Barcelona - Nice won't arrive on time

Hey! I tried to book a reservation from Barcelona to Nice. Interrail Website says it would take a week to ship, but now the estimated time of arrival would be August. 4 weeks instead of 1 :( I am starting my trip in the End of July.What to do now? Where can I get the reservation on time? Thanks!

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seewulf
Railmaster
3 years ago
Lauren Rowe
Lauren RoweNew aboard
asked in Train connections & reservations
Ravenna to Bologna with Romagna line

Hello everyone, I’ve been doing some research on potentially getting an Italy rail pass for a trip this summer. However, I’m having trouble finding a trip from Ravenna to Bologna on the Eurorail site. I can find trains for that leg on other sites. Romagna runs that trip and they seem to be a private train company. Does anyone know if they are covered in the rail pass or would I have to buy a separate ticket? Thanks in advance.

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seewulf
Railmaster
3 years ago
Aurélie Mongin
Aurélie MonginNew aboard
asked in Train connections & reservations
Missing e-ticket reservation Lausanne --> Paris

this morning I reserved a seat in a train Lausanne --> Paris, I received by mail a confirmation of payment, but I have no ticket with the indicated seat. I contacted the assistance but no answer. I don't know how to handle the situation :/

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Engin-ius
3 years ago
WillBC
WillBCNew aboard
asked in Eurail & Interrail Passes
Did not receive the Pass confirmation email

Hello all! Me and my 2 friends have a 4 trip pass for later this month. We have activated our pass and all 4 of our trains require seat reservations, the trouble is we do not have out pass cover number because we never received a confirmation email on purchase. We have struggled to find help with this and the website says you can easily resend a confirmation email but we can't seem to figure out how to do that either. Can anyone help with this? If we get the confirmation email, will it have the cover number? Will that allow us to finally book our seats?Thanks!

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J
Full steam ahead
3 years ago
Amatskomaatgastniffobro
AmatskomaatgastniffobroRail rookie
asked in Eurail & Interrail Passes
Is there a train operative from Ljubljana to Zagreb and if yes at what times?

Hi everyone,I am planning to travel from Ljubljana to Zagreb on Friday the 6th of August, 2021, but I am not sure if there is a connection between these two. In the web-version of the Interrail rail-planner app I find plenty of possibilities: https://bit.ly/3qP4Ba8But when I check the same search request on other reliable websites for European trains I find no results at all apart from taking the Flixbus:Results on Trainline: https://bit.ly/3AseDCF Results on RailEurope: https://bit.ly/3hG30j1However while writing this question I noticed that NS International suddenly showed results that overlap with those shown on the interrail rail-planner app, which wasn’t the case a few days ago: https://bit.ly/3ypRijbThen I also checked the websites of the official railway organizations in both Croatia and Slovenia, which both said there is indeed a connection between Ljubljana and Zagreb but on the Croatian website (https://bit.ly/36c0jAb) there are four departure times a day that all overlap wit

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Amatskomaatgastniffobro
3 years ago
M
Full steam ahead
MathéoFull steam ahead
asked in Train connections & reservations
Euro Night Munich - Ljubljana

Hello,A few months ago, I bought the Interrail pass on the internet to be able to travel from France (Nantes) to Slovenia (Ljubljana). I have since done a lot of research on the best available ride and found one for August 2, 2021.Here is the summary of the journey:Nantes - Paris MontparnasseParis East - MunichMunich - LjubljanaI realized that all his trains had to reserve a seat, which was not a problem for me. But when I wanted to book these seats I realized that the Munich - Ljubljana route was impossible to book.(Here is the train reference: Euro Night, EN 50463, from Munich to Ljubljana journey from 11:20 PM to 05:57 AM)Even by trying directly on ÖBB (which is in charge of this train) it is still impossible to reserve a seat, even though they specify that with the Interrail pass it is possible to reserve a seat on this type of train. I am therefore a little lost and the date of my trip approaching I hope to receive an answer as soon as possible.Thank you in advanceBouchet Mathéo,

3252
M
Full steam ahead
3 years ago
Christelle Hamouti
Christelle HamoutiRail rookie
asked in Eurail & Interrail Passes
Interail Pass Un pays

Bonjour, je souhaiterai prendre le Pass interrail 3 jours à 80.- pour la Hongrie mais je ne comprend pas si celui-ci inclut le trajet de mon pays d'origine (Suisse) à la Hongrie ?Merci pour toutes infos 

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Christelle Hamouti
3 years ago
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LisbhoilNew aboard
asked in Eurail & Interrail Passes
Change mobile pass

Is it possible to change our mobile pass to paper pass?Regards Lisbeth and Terje 

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N
Railmaster
3 years ago
Z
ZOHRARail rookie
asked in Eurail & Interrail Passes
I need a Pass Cover number when adding traveller information

Bonjour Je rencontre une difficulté lors de la complétude du formulaire “ Ajouter les informations du voyageur”il m’est demande de mettre le NUMÉRO DE POCHETTE DU PASS seulement quand je rentre celui qui est indiqué en haut à droit de la pochette. cela ne marche pas  il est indiqué ‘Numéro de pochette du pass non valide”J’ai deux pass , un pass pour moi et un pass pour mon fils de 13 ans.Pouvez-vous m’aidez je dois procéder à la reservation de mes trajets?En vous remerciant de l’attention que vous porterez à ma demande.Cordialement.Zohra 

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seewulf
Railmaster
3 years ago
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Wilmar2000New aboard
asked in Eurail & Interrail Passes
One Country Pass France or Global Pass for Amsterdam - Brussel - Nice?

I want to travel from Groningen to Nice but I wasn’t sure whether I needed an international pass or if a One Country Pass for France is enough. I don’t need one for the Netherlands since I can already travel cheaply through it, but I might need one for Belgium for the Thalys.

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seewulf
Railmaster
3 years ago
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MariekeNew aboard
asked in Eurail & Interrail Passes
Surname too long

My boyfriend has a very long surname, which does not fit in the boxes to order the global pass. And the website says you need to fill in all details according to the passport. Interrail does not respond to FB messenger so we don’t know what to do. Anyone ideas or advice?

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N
Railmaster
3 years ago
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Fiona03Rail rookie
asked in Train connections & reservations
E-Ticket confirmation email

Hello! I have paid for my E-Ticket Reservation but have only received the invoice document and not the reservation itself. What do I do?

2194
N
Railmaster
3 years ago
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Laura MährNew aboard
asked in Train connections & reservations
Reservation TGV for four friends

Hi there!I want to make a seat reservation for the TGV (Marseille to Paris) for me and three friends. Three of us have a mobile pass, one a paper pass. Is it possible to make such a reservation even though one of us has got a paper pass and the other three have their mobile passes on their own phones? How do I have to do that? Thanks for your reply!Laura

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N
Railmaster
3 years ago
I
Irene PersogliaRail rookie
asked in Eurail & Interrail Passes
Interrail pass valid in Norway?

Hi, does anybody knows if the Interrail global pass is valid for traveling in Norway this summer? I’m interested in the regional route that connects Oslo and Bergen.

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seewulf
Railmaster
3 years ago
Luna Ghislaine van Arendonk
Luna Ghislaine van ArendonkNew aboard
asked in Train connections & reservations
No priceresults available for Muenchen HBF- Venezia S. Lucia

Hii I want to book a train from MUENCHEN HBF to VENEZIA S.LUCIA, but the interrail sites says that there is no priceresult available. But my friend, whom I am traveling with, just booked this train.. What can we do??

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E
Railly clever
3 years ago
Lori Rice
Lori RiceRail rookie
asked in Eurail & Interrail Passes
Does eurostar use a travel day?

Hello.  We are planning a trip for early next year and we are planning on traveling on the Eurostar.  I know we need a paid reservations for Eurostar and I saw else where in the community that you don’t need to use a travel day when using a ferry.  Is it the same for Eurostar?  Thank you!

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4
Keeps calm and carries on
3 years ago
Machteld van de Sande
Machteld van de SandeRail rookie
asked in Train connections & reservations
Missing e-tickets reservation France

Hi!I booked my seats on four trains this week but only received two tickets in my mail. I need to get in contact with someone from interrail fast to receive my missing tickets because my travels start this sunday! So far I got no responses on e-mail or Facebook.  

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N
Railmaster
3 years ago
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CorinnaRail rookie
asked in Eurail & Interrail Passes
One Country Pass Sweden valid for Hamburg -Stockholm?

Dear all,we want to travel from Hamburg to Stockholm with Snälltäget (nighttrain).Will our Interrail Pass One country Sweden be valid?Thanks.

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C
3 years ago
Raven
RavenRail rookie
asked in Train connections & reservations
Making seat reservations together; Italy - IC Reservations

Hi there, I want to travel with a friend from Austria to Italy. I’m using the Mobile Pass while my friend is using a Paper Pass.For me it’s possible to purchase a reservation for the IC connections on the website (but only for me!)For my friend it’s not possible. At the railroad counter he was told that it’s currently not possible to purchase a reservation for these trains. This are the trains we want to use: IC 731 , IC 730 and IC 732As i live in germany, i’ll try to ask on my local train station for a solution; but what can we do if they cant help us again?  Thanks in advance!

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seewulf
Railmaster
3 years ago
Marie-Anne Ellis
Marie-Anne EllisRail rookie
asked in Train connections & reservations
Bruxelles - Athens

Hello I want to go from brussels to athenes. I have my Brussels-Vienna and Vienna-Budapest reservation. But then I do not manage to have a train and more itinerary? I saw that there is a night train from Belgrade to Thessalonikki but there again I have no more informationMerci

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Marie-Anne Ellis
3 years ago
V
Victoire B.New aboard
asked in Eurail & Interrail Passes
ID number for mobile pass activation not accepted

Hello!My name is Victoire, I purchased some month ago a mobile pass for this month. I didn’t activate it right away but I tried today and did not have a positive outcome… In fact, I followed the whole registration process and it worked out as described until I reached the 3rd and last step, in which one has to activate the pass by entering one´s ID or passport number. I tried many times my ID number (which is not expired), but the Interrail App keeps rejecting it, asking me to try again.I am in a hurry because my departure is in a few days… I have read that it happened to some people, do you know what can I do to solve this problem before my departure ?I am very thankful for every piece of advice!Regards,Victoire

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R
Railmaster
3 years ago
Erik Dernee
Erik DerneeNew aboard
asked in Train connections & reservations
Not able to reserve seat because of 'paper tickets' Paris Austerlitz - Port-Bou

Hi, I’m not able to reserve my seat for the night train from Paris Austerlitz to Port-bou. The system tells me that I will not receive the paper tickets in time. Is there an other way to make a reservation? or let me get sent e-tickets through email.  Thanks

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seewulf
Railmaster
3 years ago
Micka BU
Full steam ahead
Micka BUFull steam ahead
asked in Eurail & Interrail Passes
Do I need a travel day when I use the ferry?

Hi,I have a global pass and I have planned to take the ferry between Helsinki and Stockholm with Viking Line.I would like to know, if I need to use a travel day for using the ferry or if my Àctivated and valid mobile pass will be enough.Thanks in advance !   

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Micka BU
Full steam ahead
3 years ago
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