Solved

Hello,I have read through a few questions here and couldn’t find a clear answer.I came across this on the interrail.eu site:The Self-Service lets you book e-ticket reservations up to 3 hours before its departure. You'll receive an e-ticket which we recommend you print at home.They recommend to print the e-ticket reservations. Now I am wondering if its okay to not print it and if I can use the e-ticket? Has anyone ever struggled with an e-ticket?

Now I don’t know what is happening with the Interrail App, but for 18. April no trips can be added to my pass, although the trips can be planned without errors. Due to this lack I can’t make any pass for this day, what can be make troubles with the train-staff. Yesterday (7 April) it has almost leaded to a sent-off from the train because I couldn’t make the pass for that day (although later on the day it had been solved). The communication went hard, because not all of the conductors of the MÁV can’t speak any foreign-language. I don’t understand why the interrail-app give so much problems.

I tried to buy a Interrail Ticket (3 days within 1 month) for Germany only.But during the ordering-process I can’t confirm my order/pass, because “Germany” is not in the country-List of the “Traveller” I need to add to the pass.How am I able to buy this ticket if I’m a foreigner?  

Hi,My wife and I are trying to use our global pass to book seat reservations between Nice and Cinque Terra in September with Trenitalia.  I see that seats only seem to be released 2 months ahead (June 10th at the moment) but is there any exact timelines on when Trenitalia release their seats for this route?  Is it possible to get notifications when seats reservations are released?

Hello! I have purchased the global pass with 15 travel days. I am confused as to which trains I will need to pay a fee. Some trains, like a train from Paris Gare De Lyon to Geneve require an additional supplement, which I assume is an extra fee. Others list "seat reservations" like a train from London St Pancras to Paris Nord. With the global pass do we need to pay extra for a train with seat reservations or just for trains that say "supplement required"?

im going to paris to begin a month long trip around europe. can i get a train from torquay, my hometown, to london to begin the journey free on my interrail pass

So far in trying to access a train on April 8th from Florence to Venice, I’m not able to access the 7am train I want nor the Venice Santa Lucia station. Is this normal.I would never have bought the Eurail pass had I known it was so restricted and there’s no way to know that without entering into the app and attempting to make reservations.Are Eurail passes super restricted in Italy on the high speed trains and routes?  

Currently trying to book a ticket from Taormina-Giardini to Napoli Centrale. On the app, it says I need a reservation but I can purchase a second class ticket for 3 euros. When I tap on the button to buy those tickets, it redirects me to the eurail website within the app where I see the 3 euro ticket. However, it doesn’t give me the option to purchase the ticket anywhere. When I go to the eurail website in browser, both on phone and pc, I login in and put all the same info in. The same ticket only comes up for over 100 euro. Can’t purchase this rate 

Hello Team.I purchased the pass on 10th Apr and haven't received any communication so far. Tried reaching out multiple times over mail, chatbot, and also the customer service link from another thread. Even login doesn't work, neither does the reset password link.I need to travel today evening and need extremely urgent help with this. Could you please look into this at the earliest?

hello I tried to organize a trip with the app and my pass but I hadn't added my boyfriend's pass and I couldn't add it after the trip was created! However, I have tried all possibilities.So I canceled this trip on the app and removed my pass to start all over again and add our two passes from the start. I managed to add both passes and connect our two trips on the app. on the other hand on the site to reserve the seats in the trains and to reserve the tickets there is still the date when I bought the pass and not the start date of our trip.we therefore cannot book tickets on the site because the dates of our trip in the application do not correspond to the start date which is indicated on the site.I do not understand the application and the site are not at all in agreementhow can I change the date of my trip on the site and above all is it possible thanksits super complicated to organize and book ! the website is not well done at all

Good evening, I and a friend have activated our interrail passes on an ipad when planning our jouney today. Obviously this is inconvenient as we may not take this with us. We would like you to find a way so that we can have our passes on our respective phones. Thank you and sorry for the inconvenience 

Im going in italy with my boyfriend in june, we both have an interrail global passFor the seat reservation we want to connect our two passes to have seat next to eachother, but it doesnt work , we put our name and number of pass on eachother app but nothing happen it says wrong name or wrong number but the data are corrects !How can we connect our two passes ?Thanks

For my Ticket, I chose the Mobile Pass on the Interrail App.Now I was wondering if it‘s possible to get the Paper Pass too.Because I was kind of afraid to always have to rely on the battery of my phone.Is ist possible to request a Paper Pass for my ticket if i already have the Mobile one?

I plan to make my reservations during my trip. How do I prove to the ticket inspectors that my reservation has been made, is the ticket available on the application or do I have to print it out?my trip will be to Romania Hungary Austria

Hi All!I bought a 1st class interrail ticket. I’m going to travel in Spain and Portugal. There seem to be several“classes” on Spanish trains: Billete  Basico (standard seat), Billete Elige (standard seat or Confort XL)or Billete Premium (Confort XL).Which class and seat am I entitled to with my 1st class interrail ticket? The seat reservation (only available at stations) seems to cost 23,50 euros on AVE and ALVIA trains.And the same question for Portugal with AP and IC trains.Looking forward to your replies.CheersKimmo from Finland

Hello, I'm on the train right now! Customer services closed, my global pass says I'm ready to travel, I keep on tapping frantically on the journeys on my trip, they're not uploading. What am I missing out??

Hey,On my next coming Interrail trip I'd to use the nighttrain between Zagreb and Zürich. But I've seen in the Rail Planner App and also in the DB Navigator, that this train travels between Salzburg and Innsbruk through Germany.I'm from Germany, so I don't know if I have to use my In- and my Outbound journey for this train or does a specific rule apply on this specific route, because I have seen that this train and also all the other trains don't stop in Germany. Thank you :) 

I need a refund. I cannot use my pass because I can’t login. Password reset does not work. We have had to buy all new tickets for our trip, doubling what we have spent so we need a full refund ASAP. Worst customer service I’ve ever had. 2 weeks from email sent and still no answer. 

 Me and my friend have the 2 month global flexi pass. We r trying to go from Malaga to barcelona. We had to book tickets in a station the lady at the station said we could book 1st class tickets despite us having 2nd class tickets as they were the only ones left. R we okay to reserve 1st class even though we have 2nd class passes? 

After installing 23.0.1 my trip has been without problem until today, the fifth travel day. Suddenly my trip was no longer connected to a pass. I added it again, but then the trip connected was blank and without journeys. My old trip, with the passed and remaining journeys was unconnected.I have managed to add the journeys I am on right now to the new trip. But how do I get the old trip connected again?

Hello, I’m an international student from Russia and I have a long term visa ( more than 90 days but less than a year) can I buy a pass interrial global? 

Hey it says for some trains that the seat is included. You can buy a reservation if you like but it’s not required. Plus this is a popular train.The train here is the ICE 121 Amsterdam to Duisburg HBF then further to Berlin HBF, I wanted to know if I don’t buy a reservation and when I go to board the train if it’s full, what will I do and how will I know if it’s full or not and does it normally happen that there won’t even be a single seat available. Please let me knowThanks

Is Venice Mestre the main station? Would I be able to use the interrail pass from there to Rome Termini? 

Hi! I am a bit unsure as to whether I should buy a Eurail ticket or an Interrail ticket. I'm currently waiting for a european passport, but I have permament residency in Finland.

I used one of my inbound/outbound journeys to go from Germany to Amsterdam. On the first train I had no trouble, but on the second one, the ticket inspector told me my pass wasn't valid in Germany and that I had to buy a ticket to the border, which I eventually did because I didn't want to get kicked off the train. But after checking afterwards I realised I was actually in the right. Do you have any tips for me on how to get reimbursed for the extra ticket?