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Vale Safatle
Vale SafatleRail rookie
asked in Eurail & Interrail Passes
Cancelled pass with paid reservation that cannot be refund

Hello, i had to cancell my pass because i coulnd't find train reservations. I only manegd to book one reservation, that i had to pay for in addition to the pass. This reservation cannot be refund. My question is, can i use the train ticket i pad for, after i canceled my pass? Thanks

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Full steam ahead
1 year ago
AI JIE LIN
AI JIE LINNew aboard
asked in Eurail & Interrail Passes
can’t use my pass before its end

I bought the four days pass, but only used three days. But the app said I has used 4/4 days. So I can not make reservations.

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Railmaster
1 year ago
Joeinorlando407
Joeinorlando407Right on track
asked in Train connections & reservations
Eurail and glacier express

Hello, I am buying the 1st class eurail global pass. However, i would like to confirm that  the pass will pay for the Glacier expresss, and all i will need is to pay extra for the reservation and meals. Please advise.

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Joeinorlando407
1 year ago
Sarah Sénéchal
Sarah SénéchalNew aboard
asked in Eurail & Interrail Passes
validité

Lorsque j'essaye de réserver mes billets, le site affirme que mon numéro de pass n'est pas valide

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Railly clever
1 year ago
Mohamed J Hossain
Mohamed J HossainRail rookie
asked in Train connections & reservations
Change dates for seat reservation

Hello,I have made a mistake on my seat reservation dates today which is almost a month away. Is there anyway I can change it to a correct date? I did find anywhere to make the change immediately. Any help I appreciate. Thank you

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Mohamed J Hossain
1 year ago
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Full steam ahead
EstelaFull steam ahead
asked in Train connections & reservations
problems with obb nightjet client contact

Hi all!! I’m very worry about my reservation from Wien to Amsterdam with obb nightjet: We’re 2 adults + 2 children and we bokeed a couchette.On monday I received a mail from obb nightjet informing that there’s a problem and we don’t have the couchette, the company propose to travel on seats o cancel the reservation.I’ve called two times to the company and the persons who attended my by phone are sure that my reservation don’t have any problem, all is ok. I’ve asked them some mail saying that (all is correct and you have your couchette) but they say is not possible (I don’t understand why). So, someone in the same situation now or in the past? Someone knows what can I do? I already have the pdf ticket, so my intention is go to the train station. Many thanks!

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Full steam ahead
1 year ago
Alishah Basharat
Alishah BasharatNew aboard
asked in Eurail & Interrail Passes
Non-national resident of UK, do I need a interrail or Eurail Pass?

Hi all, I am planning to Intrerrail for a month in Europe and I have few questions that has kept me confused therefore coming to you for help. I am a Non-national resident of UK, have been granted a refugee status in the UK and have travel document. I am planning to go to Austria, Switzerland and Italy. Only Austria that I need visa for. My questions are: Should I get a Interail or Eurail pass as a resident of UK?  Does UK still count as Europe for Interail? If not, will Global pass give me access to travel from London to Europe and then back?  If you have a travel document and have visited to these countries, please feel free to share your experience with the interail etc. Looking forward to hear and thanks so much in advance! A 

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BrendanDB
Full steam ahead
1 year ago
Prasanth Nagath
Prasanth NagathRail rookie
asked in Train connections & reservations
Unable to reserve ticket ICE, can you please give suggestions?

I am trying to reserve a seat in first class ICE 13 on July 21, Brussels to Frankfurt (08:25 to 12:32) since last week of June. I am checking everyday but app shows there is no reservations possible. Looks like reservation in first class is full. I am using interrail Germany pass. Next option , I have is an ICE train with departure late in in the afternoon which is not an option.I have reservation from Brussels to Aachen. I have NO reservation from Aachen to Frankfurt. Is it really normal that train is full 4 weeks in advance? First class tickets are available to book on ICE 13 even though system doesn’t allow reservationI have following option, which is better?Add Brussels to Frankfurt in the journey and travel without reservation after Aachen. Can they ask passengers to leave the train if train is overcrowded. If yes, will railplanner app allow to change or add new journey from Aachen? Take the RE train from Aachen to Koln Messe (10:18 to 11:26) and take Koln Messe to Frankfurt (11:4

4297
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Full steam ahead
1 year ago
Hanh Vu
Hanh VuRail rookie
asked in Train connections & reservations
Train Type Partner

Is there a train from Rome to Venice Italy connected with Eurail?Is the train Railjet connected with Eurail?Is the train Frecciarossa connected with Eurail? 

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Hanh Vu
1 year ago
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rossellaRight on track
asked in Ask the community
One town with two train

Hi everyone, we would to go to Paris this summer by train and go around the north of France. We saw that from Lille to Strasburg we need two trains to arrive at the destination. Are we wondering with a global pass with 5 days within one month when we’ll move from Lille to Strasburg and we need to change trains we don’t have a problem if a change trains on the same day, right?With the global pass,  can we move to a different town not only in one, is right?We need to consider the day and not change trains.For you, is simple to check a reservation on the train to France in August? Thanks  

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Full steam ahead
1 year ago
Geeta Luthra Chhabra
Geeta Luthra ChhabraRail rookie
asked in Eurail & Interrail Passes
Planning to visit Switzerland and Italy.

Planning a trip for 21 days to Switzerland and Italy.  Want to go on the Glacier express as well as the Bernina Express.  Do I need both the Euro pass and the swiss pass?

17554
BrendanDB
Full steam ahead
1 year ago
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Luca LagomarsinoRail rookie
asked in Eurail & Interrail Passes
Duda sobre la aplicacion de eurail

Hola como están?. Les cuento el problema que estoy teniendo, sucede que hice la planificación de mi viaje con un pase por Europa de 5 días. Resulta de que organice todo en la aplicación que tienen y el problema es que no se si reserve los asientos ya que tengo los días planeados ya en la aplicación. ¿Me cobraran el mismo día con el QR?¿Como sabré si tendré un asiento asegurado?¿Estate haciendo mal algo?.Muchas gracias ojalá me puedan ayudar.

1113
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Full steam ahead
1 year ago
Tom Hofsink
Tom HofsinkRail rookie
asked in Train connections & reservations
Night train Augsburg/Stuttgard to Ljubljana how to book?

Hi we need to reserve the seats for this specific nightrain. However it only shows ticket not available. it says this for all of these trains on this route. So do we need to get it in person on the train? or could we just like sit in the train and explain? Any help would be greatly appreciated!  

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Full steam ahead
1 year ago
Stefanny Valencia
Stefanny ValenciaRail rookie
asked in Train connections & reservations
Igoumenista to Patras Ferry

Heya!I am trying to book a ferry from Igoumenista to Patras in August and although there it appears in the interrail app when i got to the superfast/anek website the journeys do no seem to be there, does anyone know why and how I can book this journey? Thank you!!

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R
Railmaster
1 year ago
dokioki
dokiokiRight on track
asked in Ask the community
How to log in in the rail planner app

I can’t find a way to log in or out in my app. Thx

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Railly clever
1 year ago
Rafael Nobre
Rafael NobreRight on track
asked in Train connections & reservations
Unable to fulfill reservations

Hello! Glad to have found this community for helping out fellow travelers :)I have a group of 4 family members which are going for a 22 day travel through Europe, mostly by trains. They bought the 22 day global pass for 2 adults, 1 youth, 1 senior and are trying to book the trips, starting from Rome Termini, going North until Paris Gare-De-Lyon (they will continue from there to London then Amsterdam and finally Interlaken, before going back to Rome for their return flight to Brazil.The Eurail website is able to find the routes in the planner and add them to the cart, then finally fail with a 500 error when finishing the order. I could find several threads on the community about similar errors and how unreliable the Planner is, so I have directed them to the oebb website to do the reservations. But they don’t seem to be able to find a suitable route even for the start of the journey (Rome-Paris).Their desired starting date is Aug-13, from Rome Termini to Paris Gare-De-Lyon from 9am onwa

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Rafael Nobre
1 year ago
Rubemon
RubemonRight on track
asked in Train connections & reservations
Thalys #9428 Cancellation Notice

We received an email that our Thalys train, on 15\7\2023, from Brussels Midi to Paris Nord, was cancelled. Did anybody else get this?But iff you go to their website, you can still book the same route, same day, same time. But the price is now 3 times as high. I feel like they are cancelling so they can book our seat at higher prices. Anybody know what is really going on?

35316
Rubemon
1 year ago
Jodie Teo
Jodie TeoRight on track
asked in Ask the community
Travelling on trains that do not need a booking

Hi there,I am travelling from Nice to Milan. Eurail requires that I book a seat reservation for the second part of the journey (Ventimiglia to Milan) but not for the first part of the journey (Nice to Ventimiglia). Does that mean that I will have to book my own ticket for that or can we just hop on the train without a ticket?(I have attached photos for reference) 

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Full steam ahead
1 year ago
Raffaella De Meo
Raffaella De MeoNew aboard
asked in Eurail & Interrail Passes
Activate Greek Islands Pass

Hi! Does anyone know how to activate to Greek Islands Pass? It seems required to book the national trips.

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Olga.
1 year ago
V
VincentDRail rookie
asked in Eurail & Interrail Passes
Interrail France Germany Pass - Outbound Travel permitted ?

Hello, I have the France-Germany friendship One Country Pass Interrail Ticket (7 days pass).I plan to visit Munich and I’m wondering if it’s possible to also travel to Austria (to Innsbruck) with this pass as one day of travel ?Also, will the Germany pass still be available when I come back to Munich (In my trip, it will be the 6th of 7th journey). Moreover, will I still be able to use the last day of my trip to my outbound journey to France (to Paris) ? Thank you in advance for your answers.Vincent

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V
1 year ago
N
Nic NRail rookie
asked in Routes & destinations
Visiting Switzerland from Lausanne

Hi  :) . We are a family of 4 (2 adults and 2 children 10 yrs+) and we will arrive in Lausanne on August 10, stay until August 15. 2 questions:1. If we have a pass valid for Switzerland and our plane lands in Milan, is the train included to Lausanne?2. What day trips would you recommend from Lausanne? (We have booked the hotel in Lausanne for the entire period).Thank you 😊 

1264
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Full steam ahead
1 year ago
Emmanuelle Laboue
Emmanuelle LaboueRail rookie
asked in Train connections & reservations
Reservation poland trains by email

Hello to all the travelers,It is m first time and I would like ti know how to book a train between Wraclow and Warsaw without paper ticket. I had to manage two weeks before I’m leaving and today it is to late to receive a paper ticket. But I can’t find the way to buy an email reservation beweeh theses two cities.Thanks for your help.Emma 

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Emmanuelle Laboue
1 year ago
Wolf Ver Elst
Wolf Ver ElstNew aboard
asked in Eurail & Interrail Passes
day-pass but staying overnight

Hello, i’m taking a train from around 18:00 till around 01:30. do i seriously need to start a new day travelpass just for the last hour and 30 minutes?  thank you

601
T
Full steam ahead
1 year ago
Alexis Gonnrd
Alexis GonnrdRail rookie
asked in Ask the community
Être sûr d'avoir bien compris le fonctionnement

Bonjour, Je tiens d'abord à vous remercier pour les précédentes réponses reçues.Je voudrais juste faire un récapitulatif de ce que j'ai compris sur le fonctionnement du pass interrail histoire de ne pas recevoir d'amendes bêtement.J'habite à Grenoble et j'ai reçu le pass gratuit pour aller en Allemagne pendant une semaine. 1. Concernant le fonctionnement du pass, si j'ai bien compris, il faut juste aller sur l'application Rail planner, lier le pass reçu, créer un voyage, et y lier les trajets de train que l'on va effectuer. Lors du trajet, on doit juste montrer notre pass au contrôleur.Pour aller à Berlin, il faut passer par Pari, il faut payer des frais de réservation TGV de 12 € (ou 10€ en gare).2. Si je passe par la gare, il faut que j'aille au guichet pour demander une réservation liée à mon pass. Ils me passent un billet ou c'est lié au pass directement ? (Je dois juste enregistrer le train sur Rail planner)3. Si je passe par la réservation en ligne, ils me ramènent sur le site du

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Alexis Gonnrd
1 year ago
M
MattchooRight on track
asked in Eurail & Interrail Passes
Mobile Pass and Macbook

Hello,I have purchased a Eurail Global Mobile Pass (5 Days) flex through Rail Europe to use for travel in September & October.I have reserved seats for travel in Switzerland and into France, entered them in the My Trip section of the Rail Planner app.When I log onto the eurail site on my Macbook (easier to use at home) it tells me I have no trips planned. I guess they don’t “talk” to each other?If I enter the same trip on my Macbook will it cause complications on the Rail Planner App?Also when I go to the Bahn site (for example) I can find a way from Strasbourg to Bregenz to reserve seats but I cannot find how to avoid paying the full fare when just wanting to reserve seats?This is all new to me so I apologise for asking questions which must seem quite basic - I have looked through the linked help articles but perhaps I’ve missed something? Frankly after several days of trying to sort the process out I’m at the point of asking for a partial refund and just booking direct.So many ot

1165
M
1 year ago
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