Solved

I am brand new to Eurail and I am trying to plan for our vacation in Europe this summer.I have purchased mobile Global Flexi Eurail passes for both myself and my husband from the Eurail.com site.  The passes are the 15 travel days in two month passes and we opted to buy 1st class passes. I then downloaded the Rail Planner app to my iPhone, which is running iOS 15.  I have loaded both Global passes onto my phone and connected both of them to a trip. I have not activated the passes yet because the first day of our train travel is still to be determined.In each trip I have created several journeys and saved them to the trips associated with each of the Global passes.  When I tap on the My Trip icon for a pass, the journeys all show up.   But when I tap on a particular journey in the trip,  I don’t get an option to “add the trip” to the pass.  What I do get is a detail of the description of the train trip for the journey and and button that says “Search again”.In the list of journeys, none

Hi Everyone,I’m new to this so please forgive me if I’m missing something.  I’m planning a trip in late september through middle of October.  I’ve bought the euraill global 1st class pass.  So, am now trying to book seat reservations and every single long trip (eg prague-budapest.  Budapest to Zurich) says seat not available...I’ve looked at the eurail and the obb sites and both say this.  Am I trying to book these tickets too early (I’m hoping this is the case!) or is it normal for these seats to be sold out 5 months out?  Thanks so much for your help….

Hi, We are two people going interrailing this summer. I have sent a couple of emails to interrail.eu directly, but they are not responding, therefore I am trying here. We chose the mobile pass when ordering the passes a couple of months ago and I have activated our tickets in the Rail Planner-app. But I have heard that you also need a physical pass? In that case, how do I get it, is it enough to print it out? I have not received anything by post either (which is probably because I ordered the mobile pass). And one more thing; we have already ordered several seat reservations. I have gotten the confirmation email with the tickets and I can find them in my profile on the website, but they are not visible in the app… Why is that? And do I need to print out these as well?  Thank you!! 

Hi everybody,I am preparing my future trip in Austria and i have some questions about the one country passDoes the one country pass include the journey from my home (Belgium) to the country I want to visit and vice versa?Thanks in advance,Paul from Liège

Lauterbrunnen to Wengen cable car as best I can tell is part of SBB and therefore should be included on the Global Eurail pass, is this correct?

HI I'm trying to book a seat reservation on the night train from Krakow to Budapest on the 18th of July and still this website doesn't give me that option. I have tried to book it on CD but i get to the last step and it says the ticket isn’t available at this price. It’s frustrating that i have an Interrail pass and i can’t book seat reservations on their website.  

Hello,I am looking to travel to Germany, from the UK with my two young children, aged 5 & 9, this August. We are planning to stay for about 2-3 weeks and were hoping to travel by train within Germany whilst we are there. I was wondering if you might be answering the below questions: - what ticket type would be best for our requirements? - would the ticket be valid from within the UK to London, or is it only valid for the Eurostar journey, and then SNCF & DB- Can we use the ticket for any train, or only regional trains? - I am a German citizen with UK residence, my children have dual citizenship (UK & German), does this affect our eligibility for the pass? - How do I book? I basically don't know how Interrailing works, especially with young children and I feel fairly confused by the number of different websites out there. It would be great if you could  point me in the direction of an official site, with clear information how it works!Thank you so much for your help in advan

Hello,I have my trip for tomorrow, but I can't find any seat available for tomorrow when I try to make seat reservation. What should I do?

hi, can i use my pass for 2 people?  make a trip for two people using two travel days.Thank you 

If I were to take an overnight train (eg: Aug 9 to Aug 10), the night rule says I will be charged for only 1 travel day if there are no train changes after midnight. However, most of the routes require at least 1 or 2 changes throughout the midst of the journey (some even requires 5 changes!). Does that mean everytime when a train changes take place after midnight, I will be charged for 2 travel days? Even if my travel day is only activated at like 23.55pm (means it will only last for 5 mins for that travel day itself)?  I am asking based on the night rule below that I found on the Eurail website: When traveling on a night train that leaves on one day and arrives the next, without changing trains after midnight, you only have to spend 1 travel day: the day of departure. If you do change trains after midnight, you have to spend 2 travel days.

Hello! I’m trying  to make a reservation for the Bernina Express, but in the Eurail webpage (Benefits in Switzerland) it says that the reservation costs are 14CHF in summer and 10CHF in winter and when trying to buy the tickets directly at the RhB webpage and adding the Eurail Pass in “Reduction” while adding to cart, the reservation cost is 24 CHF… Does anyone know which is the mistake or how I can get the 10/14 CHF cost? I´m travelling in april. Thanks!

Hello, similar to others, I have received 1st class reservations for my 2nd class interrail ticket for italy. Unfortunately, the trip starts in Switzerland, which makes it impossible to change them at a ticket office. I already contacted you (interrail support) and didn’t received an reply since two days. I also contacted trenitalia via phone. They said that they are not able to exchange the ticket and that I definitely cannot take the train with that reservation. He also mentioned that it won’t be possible to ask the on-board staff for a change of that reservation. Hope someone can help me. I don’t want to buy a second reservation, obviously, and don’t want to stand with my child in Zürich in the end without a possibility to continue our travel. Best,Max

Hello. I booked a ticket on OBB that shows a direct train without any changes from Munich to Venice on June 8—NJ 40463. However, Eurail doesn't seem to have this itinerary and instead suggests that I have to change trains, though the arrival time is the same. How do I add this trip to my pass?

I live in Sandy Bedfordshire.On my 1st day’s journey, I intend to travel from Sandy to London St. Pancras International by Thameslink.  Then on to Amsterdam on the Eurostar.I will also be making my return journey via Eurostar but from Paris upon my final day’s travel.My question is, while I appreciate that the Thameslink portion of these journeys count as outbound and inbound domestic journeys and are limited to one each way where the Interrail pass is concerned.  Are the Eurostar Journeys also counted in the outbound and inbound journeys.The Eurostar journeys start from St Pancras which is in the UK, but as you effectively have to cross the UK border in order to board the train, is this counted as a European journey that begins and ends outside the UK, and therefore not included in the outbound or inbound restrictions and as such, not limited to one journey in each direction?My question also includes the cross channel ferry service from Harwich to Hool of Holland 

I asked customer service about activation of global pass a week ago and this situation is emargency for me but I have not received response yet. I am traveling using this ticket now, and I am almost going to finish my trip. When can I get a response from customer service? Although I also texted message to personal one she has not reply as well.

New to the community Same issue as so many others. Need pass cover number to book Nice to Aix on travel b-europe.com.Please assist as soon as possible. Thank you so much!

Does anyone know the official websites for Belgium (Brussels) and France (Paris) Trianon scheduleds? 

Hi,I bought a global pass and did a reservation from Paris/FR > London/EN on the website Eurail on June 1st but I couldn't get the extension of my vacation to use it.That said, I need to get the refund or exchange of this seat reservation for another trip that I shall do at the end of the year.Is that possible?

Can I use global pass from the airport to Maidenhead? If so; which train? We are traveling from the US.

Country pass ticketHello everyone, i have bought a country pass ticket to portugal, i want to go in the end of july. But when i check out my trip for like say june(my bad for not doing so earlier). I see that i need to reserve seats for every train wich will be the cost of my ticket in the first place. And some trains can’t be boarded with country passes? I am just really confused, does anyone have any advice on what to do?

Hey desperately trying to book a seat from a train from narbonne, france, to madrid, spain. Train would leave on the 2nd of June, so there’d still be a full 7 working days to get the ticket to me, yet the interrail booking system says it would not arrive in time. Any alternatives? SNCF hotline kicks me out off the loop after 15 minutes, tried twice already. I’d have to cancel my entire trip otherwise.. -.- thanks

I already tried to reach out to Interrail via mail, but there was one reply more than a week ago. They sent an automatic reply and ask if my concern is still ongoing. I immediately replied and told them about my concern again. Since then nobody reached out for me. My problem is, my connected ID is not mine of my home country it is the residence permit of switzerland. I wanted to use Zürich as my place to stay during the Interrail. But on my first trip, when I actived my online pass, I had to connect my residence permit, since my german passport was at home. Now I cannot use any trains in Switzerland anymore because of in and outbound.  It would be really keen, if anyone would be able to tell me how to reach out to interrail. The service station of SBB in Zürich cannot help me, since they have no access to online tickets yet. Thank you very much in advance! 

Me and my buddy won an interrail ticket each recently (yeah us!) and we’re currently planning out our journey. However, my friend let me know about something he found online, specifically that there is a way to take people with you, who do not have their own interrail ticket? The general information we’ve gathered is pretty vague, something about those people being born between specific dates and the like, but I wanted to ask, is this information valid? Is it possible to take people who don’t have interrail with you on your travels, and use one ticket for all of you?  

My daughter’s ticket/reservation came to USA after she left for her trip.  She is now in Spain.  Is there a way to change her paper ticket into a mobile one?  Or reissue the paper one in Spain? Or do I have to mail it to her in Spain.  Any information would be appreciated!

Hi! I’m wondering how the 30day interrail ticket actually works. I would like to know if I am allowed to travel from my country A, to country B and then come back to A for a while and then continue my journey to country C? Hard to explain but basically can I go to my own country in the middle of my journey or does the ticket end whenI go back to my country?