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12372 Topics
J
Juöian SachseNew aboard
posted in Eurail & Interrail Passes
Technical Issues- sale

Hello, I just wanted to buy a 2 month ticket.  This has not been possible for over half an hour.  Will the 50% offer be extended so that you can still get the cheap passes?

271
J
2 years ago
K
Kim25Rail rookie
posted in Eurail & Interrail Passes
Can´t buy a pass with discount

I wanted to buy a 3 month pass during the flash sale but the site isn´t working for a few hours now. What can I do?

241
K
2 years ago
M
MichaelaNew aboard
posted in Eurail & Interrail Passes
Can‘t buy ticket with 50% off

I can‘t buy the tickets which are 50% off. The website is not working. Please fix that problem. I‘d really like to travel with interrail. Or is there a possibilty to still get the tickets after the sale offically ends?

482
M
2 years ago
B
BarnabyGillRail rookie
posted in Eurail & Interrail Passes
Booked a pass on National Rail and it has taken my money then shown an error

I booked a pass on National Rail and it has taken my money then shown an error - "Your transaction has been successful but there was a problem connecting back to the merchant's web site. Please contact the merchant and advise them that you received this error message."

471
C
2 years ago
E
eylulgokceRail rookie
posted in Eurail & Interrail Passes
Add to Basket + Login are NOT working - discount sale

I cant purchase anything in the site and I cant sign in my account as well. 

582
E
2 years ago
Tommaso Lambardi
Tommaso LambardiRail rookie
posted in Eurail & Interrail Passes
I can't buy my discounted ticket

The website is not working. I’m going to lose the discount?

552
Tommaso Lambardi
2 years ago
Job Van Der Veen
Job Van Der VeenNew aboard
posted in Eurail & Interrail Passes
Interrail pass 50% korting - aankoop probleem

Beste Interrail,Ik heb een vraag. Ik probeer op jullie cite een “interrail pas” aan te kopen maar ik kom niet door het laadscherm. U zult begrijpen dat ik van jullie mooie actie (50% off) graag gebruik wil maken. Mijn vraag is als volgt:Is er een andere manier hoe ik twee Youth (12-27) - 1 month interrail eurail pas kan aanschaffen en als nog gebruik kan maken van de actie die jullie hebben lopen.Ik hoor graag uw reactie, ik weet dat u streeft naar een reactie met 8 uur. Echter is dit telaat voor de actie. Ik hoop dat we hier samen uit kunnen komen.hoor graag zo snel mogelijk uw reactie.Dit bericht is verstuurd op 10-5-2022 22:41

461
D
2 years ago
E
EileenRail rookie
posted in Eurail & Interrail Passes
Can't purchase discounted interrail ticket

Hello interrail-team,my friend and I are trying to buy two interrail tickets for two months during the 50 percent sale but we can’t put them in our basket because the website doesn’t load. We’ve tried to reload the page but it just says there is a Gateway timeout and that the website is having technical difficulities.Kind regards,Eileen

561
E
2 years ago
M
MaraNew aboard
posted in Eurail & Interrail Passes
50%-anniversay-sale does not work

Dear support-team,like many others here I have a problem with buying the tickets with your 50%-sale. I´ve been trying to buy them for about 2h. Could you help me/us out with this technical problem? It would be too sad to miss this!

2228
S
2 years ago
A
anlydnioNew aboard
asked in Eurail & Interrail Passes
If my friend adds me to his MyTrip on his mobile app to book reservations, can I still activate my interrail pass on my own app?

My friend started booking our train seat reservations today and he added me and my other friend to his MyTrip on the interrail mobile app so we could all sit together since he booked the reservations for all of us.Does this mean that my pass has to be activated on HIS app rather than mine when the time comes??

2091
A
Railly clever
2 years ago
Lilly Walla
Lilly WallaNew aboard
posted in Eurail & Interrail Passes
Can't put ticket in my basket

Hey the Interrail page is Not working and I want to buy a ticket but can’t put one in a basket 

251
Lilly Walla
2 years ago
J
JojogebuRail rookie
asked in Eurail & Interrail Passes
Are discounted ticket transferable?

Hey is it possible to transfer the tickets from the flash sale to another person? 

702
J
2 years ago
Sabrina Zandt
Sabrina ZandtRight on track
posted in Eurail & Interrail Passes
Flash sale - can't buy a pass

Dear Interrail-Team,my friend and I have been trying to buy the Continuous Passes with 50% for 2-3 hours now.There is always a gateway timeout when going to the cart, want to add somehting to the cart, …

2384
L
2 years ago
R
rcfraserNew aboard
asked in Train connections & reservations
Eligible Stations. The map only shows a select amount of stations

On the interrail planner, there are only a select amount of grey dots (stations) on the map. Are these the only ones you can travel to with the Continuous Month Pass? Or can you go anywhere in the country? Thanks.

491
A
Railly clever
2 years ago
L
LLQuickNew aboard
posted in Eurail & Interrail Passes
Pass purchase with 50 % does not work

I can not buy the ticket , i want to buy 2x for 2 month older than 28. I assume to many people wanna buy today, i hope they will extend the period by 1-2 days so that the people that wanted to buy today can get their tickets.Thank you,Lennart

702
L
2 years ago
Rémi Dauchy
Rémi DauchyNew aboard
posted in Eurail & Interrail Passes
Acheter 2 pass continu

Bonjour Interail,j’ai essayé d’acheter 2 pass continu Interail , pour 2 adultes, en seconde classe, pour 2 mois dans le cadre de votre offre anniversaire à 50% soit 732€ aujourd’hui 10/05/2022 à 22h06 (heure de Paris)Votre site est en panne.Pouvez-vous me faire profiter de votre offre ?je respecte les conditions de votre offre. merci pour votre retour, Remi Dauchy, 

602
E
2 years ago
Martin Pilley
Keeps calm and carries on
Martin PilleyKeeps calm and carries on
asked in Eurail & Interrail Passes
Exchanging mobile pass to the discounted

HiI bought my passes (15 in 2 months)in March with the 10% promo but would like to exchange them for the continuous pass that is on offer now. Im having no joy getting a reply with customer services and the offer ends soon.My question is, because I bought my passes with a 10% promo can I exchange these tickets for the 15€ pervticket fee or not?My confirmation says it can be exchanged or refunded with a link to the refund/exchange policy which then says some promos cannot be refunded/ exchanged.Could someone please help? TIA Martin     

40516
Sam Theodosius
2 years ago
MAry-anne Janse van Vuuren
MAry-anne Janse van VuurenNew aboard
posted in Eurail & Interrail Passes
Booking tickets on website - service unavailable

we are battling to book tickets on the website. Keeps timing out and now the service is unavialible?and we want mobile pass instead of paper pass as we are traveling from SA in June. Not are if the paper pass will be here in time, therefore mobile pass will be better.    

882
M
2 years ago
K
KrishkRight on track
asked in Train connections & reservations
Booking reservation at the website

It is almost impossible to make reservations through the website for the last 4 days.  Every time I get the message “ A problem repeatedly occurred on …… “.    I tried everything from clearing the cache, rebooted my device and using different browsers.   It was working before and I was able to book some trains.I have a pass and trying to book seat reservation any help is very much appropriated.   There is no customer support link in Eurail website.  This is very frustrating 

2776
M
2 years ago
P
PeerNew aboard
posted in Eurail & Interrail Passes
50% Sale not working

Dear community and support-teamWhen checking out i‘m facing the problem of not being able to load the payment page, I am waiting since an hour and I am afraid, I can‘t use the 50% sale, because it rests only 2.5 hours. Do you all have the same problem?   

2415
P
2 years ago
B
Betty43New aboard
posted in Eurail & Interrail Passes
Can I use the 1 month Interrail Pass every other day for short trips?

Hi thereI’m been travelling from Switzerland to Barcelona with Interrail. The place where we stayed is about an hour from Barca with the Rodalies de Catalunya which ist operated by Renfe and therefore should be included in the Interrail Global Pass. In Barcelona Sants they let us pass when we showed the Interrail ticket. But in the small station we left the train, they did not know Interrail and would not let us out (you need a Tickets to put in the machine or a badge). I plan another trip to the same place and now I’m having a 1 month pass. So it would be ok to use the Interrail pass every other day for the short travel to Barcelona and back. What would you suggest to do?

2771
M
Full steam ahead
2 years ago
N
nielsNew aboard
posted in Eurail & Interrail Passes
Technical difficulties- check out 50% pass

I can’t proceed to checkout regarding buying the 50% continuous pass and I’m worried that the sale will end before I can buy my pass. Can anybody help me why this is going on?

456695
S
2 years ago
C
CjbRail rookie
asked in Eurail & Interrail Passes
Do I have 11 months to use it then it stops working or do I have 2 months from the point of activation?

I’m looking at getting a continuous pass but it say you have up to 11 months to active and use it. I’m looking to start travelling in April for 2 months but I’m not sure if it would still be valid in May/June as I would still be travelling but it would have then passed the 11 months. Do I have 11 months to use it then it stops working or do I have 2 months from the point of activation. Sorry if this is confusing would appreciate some help. 

1082
C
2 years ago
Julia Grebennikova
Julia GrebennikovaRight on track
asked in Eurail & Interrail Passes
About country of residence

Hello everyone! I faced the following problem:I am originally from Russia and my passport is also Russian, but now I am studying in Hungary, which means I have Hungarian temporary residence permit. This summer I wanted to travel across the Europe starting from Budapest. By mistake I typed that my country of residence is Hungary, but, as I understood later, it is wrong. Now my pass is activated. What can I do in such situation? Thank you in advance for your reply. 

24910
Julia Grebennikova
2 years ago
Inès El Abassi
Inès El AbassiRight on track
asked in Eurail & Interrail Passes
Global pass - it is mandatory to plan your trip beforehand?

Is it mandatory to plan our trip before? For example, I want to visit England but I don’t want to do a “road trip”, but to be based in London and have some day-trips in other cities. But the problem is that some of the cities are not addable (I can’t add them) to the trip (eg: Bath, Bournemouth) so does it mean that I can’t travel there with the pass? 

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Inès El Abassi
2 years ago
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