Solved

We had a great holiday in the summer, but were not able to use our passes on SE France - between Marseilles and Antibes as the ticket office at Lyon said Interrail was not accepted by the local train company. We had to buy tickets totalling 140 euros!!The app and a subsequent post by a moderator called Claudi said compensation/refund was available. We contacted customer services on our return 5 weeks ago, have sent in the tickets bought on Aug 3 but have just been told that we can’t be compensated and should try the station at Lyon. Can anyone help please?

Hi peeps,In May 2023 I’d like to go from Badminton UK to Milan Italy by train over 4 days or so.Can anyone advise 2 good stopovers on the way.Cheers from Oz

I am trying to book a train ticket using my mobile pass for Dec 14 from Pisa to Rome. I tried using OBB site but I can't find the leg that I can see using trenitalia site. Is there any other way that I can book this trip using a pass? How do I do it? Help please...

Does anybody know when timetables will be passed on from railways to Rail Planner? Trying to book on Deutsche Bahn (Germany) and SNCF (France) but getting an error message saying Rail Planner is still waiting for a timetable update from the railways. However SNCF opened for bookings over a week ago and Deusche Bahn opened today so one would think data would be available.Thanks!

Hi, I forgot to enter my passport  when I bought Global Pass. I bought it for the first time. Is this a problem? What to do now?

Hello,I booked for tomorrow morning for the Milan-Geneve train at 8:20 am and I did not receive an email with my e-ticket.I can’t reach customer service. I don’t know what to do, I absolutely have to take this train because I have 3 more during the day (it’s my day back).Without ticket in Italy we cannot go to the dock.Thanks

Hey,I will travel to London. My Passport is ordered, but not yet delivered.Can I book the trains with my ID now and travel with both, ID & Passport, later?

My friend not used all days from this month. (Global pass 7 days) But she/he would Like to (move not used days) from October to next month november.Is there option available/possible to move not used days from october to november?Because he/she would like to travel but he/she doesn’t have any time left now in October, end of month is coming. she/he loved interrail so much, but sadly now end of month is coming, she/he doesn’t have any time more left. kind regards and all the best

I have tried online, books and various chats, including national train companies and nobody seems to know how to travel from central europe (Germany or Austriafor example) to Serbia. It is a long trip which I do not mind but I do not want to just go without and schedule or reservations.  My own travel in the past was before Yugoslavia broke up so that doesn’t hrlp

Hello, Just wanting to check how it would work for an interail pass around Europe. As I live in north west England and would start from my home station, travelling down to London and then into Europe via Eurostar, do I start my destination as London when attempting to get a price or would I need to pay for tickets from my home station to London first? tbanks 

Hi, I want to order an interrail mobile pass but I had some issues with my 4G when I was abroad in the past. Actually, it didn’t work in several countries. I got in contact with the provider and I got some tips, but I can only test it once I am travelling... So, I would like to know, if I buy a mobile pass and make reservations with the app, can I show the pass in the app when I’m offline? Or do I get a confirmation through e-mail that I can download in advance and show the train conductor?Kind regards,Tine 

Hello, since I need to book a full prize Interrail pass, I read about some promo passes. How to find them? Are there any discountable tickets right now?if you know of any solutions or discounts at the moment, I would be very grateful since it’s quite last minute and a huge amount of money for me. i already googled - just making sure I haven’t missed anything since I was wondering why interrail is writing about promo passes and I can’t seem to find  them. thanks a lot :)

Does the global eurail pass include Switzerland?

Hello everyone, I’m new to Interrail and I’m planning my trip. I’m thinking about booking through national rail companies website to book. I was wondering if I have to do something for my Pass, because my trip will not be available on my Rail Planner app. Do I have to link my reservations to my Pass on the app ?I will also be using ferries websites to book thanks to the promo code. Do you know If that’s counting as a travel day or if any of the seat reservations not made on Interrail ? Thanks a lot for helping !

Hi everyone, I'm planning to go from Berlin to Copenhagen and this night train seems very convenient but I don't understand if that'd use one or two travel days? I'd get in the night train on the 30th, arrive on the 31st in Denmark and then would have to take a connection on the 31st, would that be one or two travel days?Thanks in advance  

HalloMein Name ist Rampi, Ich reise nächsten April 2023 mit dem Interrail Global Pass 3 Tage nach Paris 4 Tage London 4 Tage Brüssel und 4 Tage München start ist in Basel. Ich habe versucht gestern bei der SBB nur einen Sitzplatz zu reservieren für den Eurostar von Paris nach London am 17.4.2023 und die Strecke London-Brüssel am 21.4 aber er hatte kein Suchergebnis das gleiche auch auf der Interrail Webseite . Meine FrageIst es weil der Fahrplan von Eurostar noch nicht draussen ist oder weil alles schon ausgebucht ist obwohl erst 6 Monate vor Reise gebucht werden kann das alles ausgebucht ist nur Sitzplaätze?| Könnt ihr mir Links geben wo ich nur Sitzplätze reservieren kann bsp bei Eurostar direkt?Kann man bei Eurostar auswählen ob man 2eir Plätze oder 4 Plätze möchte ? Geht das auch am Schalter von SBB Sncf ?Ich hoffe jemand kann mir eine Antwort geben 

As the trip around Balkans is not factible, my friends and me are looking for a new route.We have thought about going:Venice-MunichMunich-VienaViena-LiublianaLiubliana-Zagreb and back home. But we don´t know exactly if there is a good comunication between Viena-Liubliana or Italy-Munich. We try to search for the itinerary of the trains but we don’t find nothing. I suppose that it can be because we are planning the trip for next summer.If someone could help me, I would be so pleased. Thank you!

Hi All, urgent help will be appreciated!I will be visiting Munich for 3 days next week in an exhibition and staying at my cousins place in Nurnberg. Will this trip Nurnberg to munich in morning & Munich to Nurnberg in the evening possible everyday for 3 days with Eurail German trail pass of 3 days? Please help! thanks 

Hi, this is my first time with Interrail. i just turned 29 and wrongly booked a youth ticket. It was not very clear on the booking site and I just saw it after confirmation. My question is, how strict is age control in your opinion? I am planning to travel through Germany, Austria and Italy. however, I am student with valid certificate. Will that be of any interest?thanks for helping!

Dear community,I have accidentally selected interrail instead of eurail pass. I was unaware of the inbound/outbound limitation.I'm now unable to return to Germany using my interrail pass. I stuck at Basel Sbb at the moment.I'm eligible for eurail pass, as I'm not a European citizen but only a temporary resident.Could you please tell me how to change my interrail to eurail pass as soon as possible?-Adi

I need to make Spanish reservations by phone tomorrow (= less than 72 hrs before I arrive in Spain), using the number given on this site.Can anyone tell me, do they have to email you the reservation number(s), or do they just read them out to you over the phone? My Spanish is OK, but I can see I might have problems either writing down “ERRE… CHOTA… THERO...” etc, or else spelling out my email address in the same way!Thanks for any info - it doesn’t seem to be explained on the Spain reservations instructions page. 

Hello,I’m looking to book a Nightjet train between Salzburg and Paris beginning of January for already several weeks but tickets are not available. I suppose the booking is not yet open.But when I look to other dates (in October, November...) or to other fares (Wien-Berlin, Wien-Amsterdam or Zürich-Ljubljana for example), Nightjet tickets are not available as well.Is there right now any problem with the Nightjet trains booking ?I’ve booked a train ticket one month ago between Zürich and Ljubljana for end of December without any problem, but now, nothing works for several days. Does anybody know why ?Thanks

Hello! I am new to this so I hope someone could help me!I am planning an interrail with my friends but we are having some complications in order to plan the trains from:Zagreb-BelgradeBelgrade-SofiaDoes someone know how could we get to this places by train? We want to make this trip in the Balkans, Liubliana-Zagreb-Belgrade-Sofia, but if it is not convinient, can someone give me advices? Thank you so much!

I can not find the nightjet train I will travel with tomorrow in Railplanner. Why not

I have both mine and my husbands interrail passes on my phone. I have entered my IDcard number and I can see it on details but there is nowhere to enter my husbands IDcard number. How do I do it?/Meta