Solved

A few weeks ago I booked a few reservations. I received the confirmation mail and tickets and there were all in my reservation overview. But when I log in now, I don't see the reservations in my overview anymore. I do still have them in my mailbox, but when they're not in the overview anymore does that mean they're cancelled or something (i didn't get an email about this), or is this a technical issue?

I am really confused regarding the Eurail Spain Pass. I spent $800 on two adult first-class 8-day Eurail Spain Passes, but it seems that I can't use them to reserve train rides and seats, and there's no way to redeem the passes on train websites (such as Renfe), then what is the point of spending money on the passes? How do I even use then? I thought by having the Eurail passes I can save on train fare.  Is the only way to redeem my Eurail passes is by going to a major train station when I arrive in Spain?  I will arrive in Madrid on September 3. Thank you.

I bought a ticket for seat reservation with my old mobile pass number, and then my agent cancelled my old mobile pass without my order of cancellation. Then I bought a new mobile pass again with the same name and my all information but a different pass number due to new purchasing. So I wonder if I can still use the seat reservation ticket with my new mobile pass.

I travel with a Global Pass, first class. I try to make seat reservations for me and my wife for a trip from Bari Centrale to Bologna Centrale on September 2, 2022. I got the advice to do that with OBB, but the only result I get is “Ticket not available". How can I make the seat reservations (at Trenitalia, Frecchiarossa). 

I want to go from Rotterdam to Porto. When I Google or use other planning tools I can find plenty or routes. But when I try via the interrail app - even when I try just small bits - there are 0 options. Does this mean interrail does not support the trains between certain destinations? Or should I book those seats somewhere else? 

Hallo,  Wir (2 Personen) wollten heute mit dem Zug von Vigo nach Barcelona. Hierfür muss man in Madrid umsteigen und für beide Züge braucht man eine Sitzplatzreservierung, die in jeweils in etwa 10€ kosten. Der Zug nach Madrid hatte Verspätung, so dass wir den Abschluss nicht bekommen haben und in Madrid an den Schalter gegangen sind. Dort hat man uns erklärt, dass es heute keine freien Sitzplatzreservierungen mehr für Interrailer nach Barcelona gibt. Also mussten wir uns normale Tickets in einem Zug für 90€ kaufen.  Meine Frage ist, ob ich eine Chance habe, zumindest einen Teil der Kosten für Sitzplatzreservierungen und neues Ticket zurück zu erhalten. Ich finde es immens unfair, dass wir alles richtig gemacht haben und weil Renfe seine Züge nicht pünktlich bekommt, wir jetzt auf brutal hohen Kosten sitzen bleiben. 

Toledo: I want to go to Toledo on Sep 7. I have been checking train schedules from Madrid to Toledo on the Rail Planner app; somehow the train schedule is only shown through Sep 3, but when I checked on the Eurail.com website, I could see train schedules all the way through the end of September. The problem is that I cannot reserve train ride on the website. What do I do? Train Seat Reservations: The Rail Planner app allows me to reserve train rides, but not train seat tickets. It seems the only option is to book at major train stations when I arrive in Madrid on Sep 3. I hope I will still be able to reserve seat tickets by then since I have already reserved a number of train rides on the app? I have purchased first-class Eurail Spain Pass. Any advice/tips are much appreciated! Thank you!

The Eurail site suggests there are no Eurail Aid offices in London, the UK generally, Paris or France.This is a major omission, especially since these are nations where a very large number of Eurailers commence their Pass usage.Are there any plans to rectify this? If Eurail Paper Passes don’t arrive in the mail, why can’t they simply be cancelled and reissued at such an office?  (I assume the answer may be ‘we can’t prevent fraud’). But latter could be minimised by ‘blacklisting’ particular Pass numbers if they were crosschecked against purchasers’ names.  In any case, they need a valid passport to accompany for validation at a ticket office.  

URGENT PLEASE I’m travelling tomorrow and I had a problem with my phone and when it got fixed I could’t connect my pass again. It says it’s already connected to another device. The customer service email don’t answer me it’s been 2 days already, I need my train tickets for tomorrow, please help!!!!

Hi community, I am planning a trip where I need to travel from the UK to France (via Eurostar) on a specific day - 12th September 2022.I am aware that I need to have a reservation to travel on the Eurostar with an Interrail pass. However, when I try to use the reservation tool to check if reservations, I’m not sure because it says the pass reservations have ‘mostly sold out’ - I only need 1 so as long as they are not completely sold out I’m fine!?   I don’t want to get a pass until I know I can travel. I have read some other threads in the forum about using the rail operators websites to check reservation there but as far as I understand Eurostar does not sell reservations without tickets. Tickets available but that doesn’t mean they would have Interrail reservations. 

In the topic “Issue - Facing difficulties to make reservations in Italy”, you said that you would contact Support on the problem of 1st class reservations being issued for Trenitalia trains when 2nd class were ordered.Do you have any news on this please?I have several reservations this problem applies to. I emailed support for help nearly 2 weeks ago but no reply yet. any help please?thank youRob

Hello there,i just planned to book the ferries for my trip to Paros, Greece in august.I plan to travel to paros on 11th of August.How come the earliest starting date for the pass activation is the 13th of August? It seems quite a long time in advance to book it, and i feel terrible for being 2 days late to book it, since it seems like a neat deal.Is there a way to get it activated from the 11th of August?Im thankful for useful answers!

I did my checkout and my friend on other computer too and we can’t proceed to our payment even though everything is correct pls help im losing my mind 

Booking a train from budapest to bucuresti, i can fill every information in the cart but the process is blocked at “process with payment”. The conditions are accepted  

Hii, Me and my friends are trying to pay for our seat reservations. Nevertheless, we can’t click on the button which leads us to the payment. We will be travelling in about a month so we really need to book, otherwise the trains will be full. Does anybody know a solution on how to fix this?

Hi! My pass in the name NIKOLAOS RACHIOTIS is not activated and is valid until 30/9/22. There had been another trip that is now named “this one should be deleted “ the pass was NEVER activated but I cannot delete the trip and it has made the pass expiration date earlier and therefore I cannot make reservations for the trip I need to. The app deleted it but the site does not let me. Please help me, I need to do the reservations and I can’t

Hi , holding a French Eurail pass and unable to make seat reservations for trains to/from Trouville/Deauville and Paris.   Eurail website site shows reservations are required but unavailable but this cannot be correct as showing same for next 2 months - obviously a glitch with the system. Any help appreciated. thank you 

Hello everybody,I have a global pass and would like to take the bergensbanen from Bergen to Oslo in Norway. Do I need to make a reservation in advance or can I just hop on the train?

 Should I only be able to view my "ticket" in my pass, one day at a time, as that day arrives?

My friend bought a mobile pass for me as a present, but entered the wrong country of residence by mistake.  I have asked customer service to change but they say it’s not possible.. but everywhere on this forum I see that people did manage to get the country changed.. what can I do? I am planning to travel in August so still some time left. I do not have the funds to by a new card myself.. 

Hi, I just booked seat reservations from Amsterdam to Nice and Nice to Wien, and the total of my cart was at 118 euro. As I was getting to point where I pressed “Agree to terms and conditions” the price recalculated and shot up to 266 euro, more than double. What the fuck? I am already super disappointed in how much the mandatory seat reservations cost to the point where I’m thinking why did I even buy the pass? What’s the point of the pass if the seat reservations end up costing as much as the pass?

Hello, can seat reservations still be made for the Eurostar train on September 20 from London to Paris or Brussels? I haven’t booked the Pass so I cannot look.

Hey Interrail Team,I want to change my country of residence, when  I bought the pass it was put to Germany. But my actual Country of Residence is Austria. I read that it is possible to change before the start of travelling. I havent yet activated my pass, could you change it for me or I should I proceed? It is quite urgent, as I would start travelling very soon. Thanks in Advance!Best, Maret

Hello, I would have liked to make the trip Toulouse>Stuttgart (by train without reservation) I saw yesterday that it was cancelled so I decided to change the trip and leave on Sunday. But I forgot to deactivate my travel day to activate the other one. I only have 4 days on my pass. Is it possible that you cancel the 3rd day of travel so that I can use it tomorrow? I'm saving the 4th for when I get home.

HiWe have bought German Rail Twin Pass 4 Consecutive Days. On the online ticket, there is only one passenger passport number showing, but we put two names in there, it’s showing two names. Two of us will travel together, is it okay to use this ticket as it is?The purchasing process is a bit ambiguous when filling the information.We have already contacted Bahn fahrkartenservice@bahn.de but they replied to let us ask a question on https://www.facebook.com/interrail instead. Rasheed