Solved

Hey!My name is Rieke.I‘ve already activated my mobile pass on my phone and now I had to reset it (my phone). When I now trie to add my pass in the Rail Planner App again it says that I can‘t because it‘s already used on another device.I hope someone can help me fix this somehow as soon as possible since I‘m starting my trip on June 15th.

Hi there, I ordered my tickets during the sale and put the two names the same (in my travel companion’s name !) and not one in my name. I emailed customer services straight away and have also tried to contact them via the forums - to no avail. I have sent two emails and tried to call - I understand they are dealing with a lot of requests but I thought I would have heard back after a month. I booked the tickets almost 4 weeks ago and would like the resolved soon if possible so that we can travel soon! Any advice most welcome, Thanks in advance Francesca

Every time I open the app it crashes within 2 seconds, I have tried updating the app, updating my phone and deleting the app and every time I open it it crashes in 2 seconds. I have tried everything and I can’t seem to get it working. Has anyone experienced this or have any ideas to fix it? Would be much appreciated 

 Hello! I’ve been having a hard time using both the Eurail website, as well as their mobile app. I am finally seeing trains schedules for my travel days this month, and many of my needed trains say “seat reservations required.” However, when I go to reserve seats, it won’t let me. It says I cannot book reservations online, and I can do it alternatively in person. I am worried about trains being fully booked, and being unable to travel to my destinations on time. Does anyone know if it’s risky to book the trains that say “seat reservations required” day of, and in person? Or, does anyone know a work around for how to actually book these seats in advance?  Any advice is much appreciated, thank you! 

I purchased a Eurail Global Mobile pass a couple days ago. I’m trying to book some ferries in Greece and need my pass cover number but cannot find it. Can anyone help?

I cannot activate my eurail pass to travel in Spain. And I need to use it to make a reservation within 15 hours.I have already checked that my application is update. I have already checked this process and it doesn’t work. Go to More > Settings, scroll to the bottom and enable error logging. That won't solve your problem directly but should generate logs for customer support.  

Hello, I have a questionI bought a eurail pass of class 2 for any 7 days in a month. When I was traveling in Italy and needed to book a seat, I couldn't find a reservation for class 2, so I could only book class 1. May I have a first class seat? if not what should i do?

Help. I’m trying to add my wife and myself as travelers to a trip. I run into two problems when inputting the paper pass details.Eurail B.V. is not listed on the Issuer drop down list. I selected DISCOVEREU TRAVEL PASS (CIV 9901)  Pass Cover Number returns an error. PASS COVER NUMBER DOESN’T LOOK RIGHTI’m looking to make reservations but can’t if I can’t add travelers. Any help will be appreciated. Thanks   

Hi everyone - I have a digital pass and can see that I will probably be asked to provide a pass cover number when booking at local train stations. Has anyone booked trains with their digital pass in Spain recently ? Have there been any difficulties with the digital pass?  Also I’ve asked Interrail customer service for mine - has anyone had any success contacting? 

Hello dear community, I hope someone can help me/us. I/we have the interrail ticket and would like to travel with it in summer and I´m in the process of reserving seats. For some it´s possible, for others it isn´t. I hope someone can help me/us. It´s about the connection:10:10 Paris Gare De Lyon → MADRID-PUERTA DE ATOCHA via. Barcelona - Sants.Best regardsPaul

In the DiscoverEU app there is a Start by setting a password button and even though I push it and ask for my password, no confirmation email will come to my email address nor a password for me

Hello, I would like to buy an Interrail Pass today or this week-end starting from Monday, July, 18th 2022.In the Interrail website, it's not possible to buy any Pass at this date. How to proceed? Help me please. Thank you for your answer. Best Regards, David Gruson 

Dear all,I am writing to ask regarding the 3 months global pass pass validity. If my first day of travel is on 30th June, will June be counted as a whole month so my pass is available 30/6-31/8, or the pass will valid from 30/6-30/9？I am grateful for your response and looking forward to hearing your kind reply. Thank you very much! 

While my husband and I are traveling, our first leg of our journey through Italy, almost every train says it requires 1st class tickets that we will need to buy. I am trying to figure out how to buy (we already have the 2nd class italy pass) 1st class tickets for this trip so I can also get seats reserved. Thanks for any help!

I am travelling with one other person from Lille France to Bordeaux France and I have the mobile pass, I understand that you can put the trips in the plan on the app and then that will work for taking that trip but I am confused about making reservations where required.From what I understand reservations are separate from the interrail pass but you can make the reservations and pay for the reservation for the specific train time you want to take on the interrail website. But when you make the reservation, do you have to print it out and show it on the train along with the QR code on your interrail app or can you put the reservation you have bought on the app?

I just started using the Eurail Global Pass and i’m very insecure about it. I already lost one day of trip i think because i couldn’t reserve a seat. And now i’m not knowing how to use the app and the website, because the informations in them are not matching.  My questions is:  How do I know that i will get a seat in the trains that don't need a reservation? And what do i show to get in the train?I made a reservation on the website in my account and this trip didn’t appeared in the app, what do i need to do?

I’m tying to book seat reservations for 4 from Barcelona Sants to Valencia Sorolla on June 24 but the specific train time (18:15) I need (that is listed on RENFE site and on Rail Europe) is not listed on Eurail so I can not reserve my seats. I called Renfe and they said Eurail pass holders can only book that train 3 days in advance-- is this true? Also he said there were 125 seats left for that particular time but couldn’t tell me out of how many total so I don’t know if this is good or bad for my chances of getting a seat if I wait until I am in Spain to reserve? I will be traveling from Montpellier to Barcelona earlier that day and need to connect to that specific train to get to Valencia. Does anyone have any tips, advice or experience with this? Thank you!

I Spent 400+ Euros on a 1st class pass for my wife and I and I can’t make reservations through the Eurail website!?!? I travel in two weeks and I’d like to have our reservations placed!

Hi, i am trying to book a train from zurich-como on 09.06.22. But when i try to book a seat it says «prices unavaileble. Come back in a few houres to see prices and reserve a seat». I have checked the website many times during the last few days but it still says «prices unavaileble». I have also checed with the train company and the train is not sold out. I get the same error if I try to book any other random seat reservations. Does anyone share the same problem?? 

Hello!I have two important questions:As you can see in the first image, it won't let me reserve a seat for either of the two trains from Ljubljana to Split. Do you know how and where I can reserve seats on both trains? Does it mean that they are full or that I have to buy the ticket at the station? The second question is why on the seat reservation website (first image) it says that the train from Ljubljana to Zagreb is the NT 415 and in the application (second image) where I have the pass it says that it is the EN 415 train?   Thank you! 

I have emailed customerservice@interrail.eu 4 days ago regarding why my night train ticket from Genova to Rome shows price of 3 Euros when I have actually been charged 122 euros. The reservation ticket also states it is a second class ticket when I have actually booked the first class couchette. The ticket shows a seat number instead of a couchette number. i.e 14A, 14B etc.

I would just like to know because i really don’t want to waste one travel day. Also, is there a way to see travel days in advance? (if i activate my pass would it show my travel days before i use them?) Please rectify me if I’m being unclear! 

Hi there i was wondering if anyone could help! me and my friends were planning getting the 23:09 train from Stockholm Central → Copenhagen, changing over at Malmo C. This comes up in the journey planner, but it is not available to see in the reservation sections? I have also tried the SJ.se website for the swedish railway services, and it’s not on there either?  Any help appreciated!

Hey!I was just about to reserve a seat for train NT 1, leaving Stockholm Central to Malmo at 23.09, June 10. This is visible in the Rail Planner app, but it turns out that this connection can’t be found on the seat reservation site. What’s up and which one to trust..?This is first of many reservation I need to make, didn’t have the best start apparently :D Anyone able to help a first timer? :) 

Hello fellow travellers. I am interested in going from Denmark (Aarhus) To Spain (Valencia) to visit some friends. On the way I want to stop in Germany and France, before i travel back to Denmark. I can’t get in contact with the support, so I am hoping this community can help answer my questions.If I buy the global pass (10 days within 2 months), will I then be able to travel all the way from Aarhus to Valencia and back to Aarhus with a large backpack and a guitar, on any days I choose within 2 months from my departure? On the interrail map, the only station in Denmark seems to be Copenhagen.Is there any parts of the trip that is not included in the global pass? Or can i travel freely within all countries during my 10 travel days?