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Cong Geng
Cong GengNew aboard
asked in Eurail & Interrail Passes
Change my pass's device

My phone is broken. My pass has been activated but not used. So how to change the device of my pass

4941
seewulf
Railmaster
Marit Van der Jeugt
Marit Van der JeugtRail rookie
asked in Train connections & reservations
seat reservation doesn't work

I’m trying to make a reservation for: BRUXELLES-MIDI (Belgium) to PARIS NORD (France) THA 9412 - THALYS there is a reservation needed but the railplanner says ‘no price results were found for this connection. Please try searching again or find an alternative way to book.’ What can I do? I can’t find another way to book this with my Interrail pass.

2516
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Engin-ius
Adam Brázda
Adam BrázdaNew aboard
asked in Eurail & Interrail Passes
Journeys that are added to pass are not shown in the ticket

Hello. Please help me. Some journeys that are in an app tab “My Trip” and they are added to Pass are not shown on the ticket in tab “My Pass”. I am afraid of not valid ticket. See pictures. Only one of journeys showed there but when I tried before 3 of 4 journeys showed there. Thank you very much. Adam

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N
Railmaster
Tatiana Navarrete
Tatiana NavarreteNew aboard
asked in Train connections & reservations
Seat Reservation 2 travellers, different global pass payment

Hi, I am traveling with my boyfriend, we bought the passes separate but we want to do the seat reservation together to get consecutive chairs.We tried adding each other to the trip, but the option got block, How can we do it?'

1627
N
Railmaster
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GioeleRight on track
asked in Eurail & Interrail Passes
Mobile pass invisible

Hi, after updating the app the mobile pass is no longer present and I can't add it! I leave tomorrow, ho can i do??

33713
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Noor De Doncker
Noor De DonckerNew aboard
asked in Eurail & Interrail Passes
Pass deleted from the app

Help! I'm travelling together with my sister. She's going to continue travelling for six weeks but when she opened the app today, her pass did not appear on the app. Re-adding the pass doesn't work, nor does installing the app on her other phone (as it's registered as already being added on a device). We've tried to email, call to various phone numbers, use the automated Interrail service and their messenger contact but we don't know what to do.

3004
Ellen De Doncker
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MaHRight on track
asked in Eurail & Interrail Passes
Mobile Pass not showing in the app

I have a big problem. My pass is not showing in the app and I need this pass today.

4812
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Marie El Mouden
Marie El MoudenNew aboard
asked in Eurail & Interrail Passes
I bought a new phone and my pass is on my old one! Please help :)

Hi everyone ! :) I tried to contact consumerservice and they are absolutly unreachable and I have an urgent request. I bought a new phone for my trip, but my pass has been activated on the old one. How can I transfer it to my new one? I have already installed the app on the new one, but the pass does not work. Do I have to delete the app of my old phone? Thank you so much for your help!!

932
N
Railmaster
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Noor van SteenbeekRail rookie
asked in Eurail & Interrail Passes
Mpass lost

After updating my Rail Planner App my Mpass is lost as well as all my data. If I try to add my Mpass again by using my activation code I constantly get an error. I see a lot of people on this topic/in this community having the same problem as me. I am currently traveling with a friend from Holland, Utrecht to Germany, Berlin. I do not have a valid ticket and now a consider buying a new Interrail ticket. Does anyone know if you can get a refund for the extra ticket I had to buy, because it was not my fault but a bug in the app. I think they will respond to all my emails next week but unfortunately that is to late because I am already travelling. Anyone else with this problem?

945
N
Railmaster
V
ValentinaNew aboard
asked in Eurail & Interrail Passes
How to change the starting day of my Pass?

Salve, la mia applicazione ha sbagliato il giorno di attivazione del Pass. Il mio viaggio inizia il 31 luglio ma l’applicazione rail planner indica oggi 15 luglio come giorno di inizio. Come faccio a cambiarlo? Grazie anticipatamente

3601
N
Railmaster
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lisaistravellingRail rookie
asked in Eurail & Interrail Passes
End of travel days

Heyyyy, I’m glad you found your way to my question :) A few days ago I have bought the interrail pass “22 days - each day travelling” and I wonder if I can use a train on the 22nd day over night. In other words, the train will arrive on the next day, the 23rd but departs on the 22nd. Do you know if this is possible? Greetings from Austria

3846
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Caroline Alexandra
Caroline AlexandraRail rookie
asked in Eurail & Interrail Passes
one country pass - where to buy?

Hi I will have to Travel in Poland quite a few times during the next few weeks. I‘m now thinking about getting a one country pass. Do you know if i can buy it in Poland? i dont know how many days i need yet and im leaving switzerland, where i live, tomorrow. Should i buy it in switzerland to be sure? Thanks for your answer!

724
Caroline Alexandra
André Letoit
André LetoitRail rookie
asked in Train connections & reservations
Seat reservations before activation

Can I make a seat reservation online BEFORE I activate my pass on my mobile device?

18764
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Railmaster
Q
QuentinNew aboard
asked in Train connections & reservations
Reservation Pologne & Hongrie

Bonsoir! J’ai une question très urgente : mon copain et moi commencions à réserver nos billets pour notre tour d’Europe pensant les avoir pour notre départ samedi 17 juillet 2021. Cependant un problème se pose : en Pologne ainsi qu’en Hongrie, les é-tickets n’existent pas. Á cause des restrictions fréquentes dues au Covid, nous avons dû réserver à la dernière minute nos billets et nous n’avons plus le temps de les recevoir par la poste chez nous en version papier. Que faire dans ce cas là ? Pouvons nous les commander et aller les chercher sur place ? HELP 🥲😊

1251
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Railmaster
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Catherine ToujasNew aboard
asked in Train connections & reservations
Reservation Paris - Berlin

Bonjour toute nouvelle, j’ai réservé un paris berlin mais je ne parviens pas à réserver ma place assise (reservation obligatoire sur ce trajet) Merci de m’aider svp Catherine

912
R
Railmaster
N
Full steam ahead
NadineFull steam ahead
asked in Train connections & reservations
Reservation compartment on night train Helsinki- Rovaniemi

Hi, we want to take the night train from Helsinki to Rovaniemi for which a reservation is required. When I choose the connection on interrail.eu there’s only one possibility (“IRT 2 class” for 24€). I suppose that this is the price for a normal seat. However we prefer to have our own compartment. I had a look at the VR website. There you can choose such a cabin for 179€. Unfortunately we haven’t found a way that “interrail” is taken into account. That’s why I have these questions: Is there a way to book a reservation for a cabin on interrail.eu? Is there a way to get the cabin cheaper with the “interrail-code” on the VR website? Or do we have to pay the full price without using our Interrail Pass? Greetings from Germany Hagen & Nadine

9003
R
Railmaster
C
Full steam ahead
ClareWFull steam ahead
asked in Eurail & Interrail Passes
I can’t understand the mobile app

I have a Masters degree but I am really struggling to work out how to use the online app for my mobile pass. It doesn’t seem intuitive at all. What is the difference between a trip and a journey, for example? How do I add journeys/trips to my pass? Why do I need to duplicate trips to add them for my family? I thought I had added the first day and I can see the tickets there but today I am getting repeated notifications telling me my first travel day is tomorrow but I haven’t added any journeys. I don’t understand. As we leave in the morning I’m worried we’ll be getting on the train without a valid ticket. Is there some clear information somewhere or someone who can help, please? I really wish I’d just bought a paper pass, good old fashioned paper and pen I understand. Thank you!

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Ginapas1
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Keeps calm and carries on
Gh35214Keeps calm and carries on
asked in Train connections & reservations
Printed tickets or reservation

Hello all, I have read a lot of information on using the mobile app and occasionally see a reference to certain trains required printed reservations and/or tickets so my question is: Will I ever need to print either a ticket or reservation? if I do have to print one, how will I be able to print? Thanks again for the expertise of all who are far more knowledgeable than me. 😃 Glenn

3093
seewulf
Railmaster
P
P1nayTravelNew aboard
asked in Train connections & reservations
High Speed Florence to Venice in September Schedules

Hello Fellow Travelers! I am having difficulty finding a quick train ride from Florence to Venice for September 24th both on Eurail and Trenitalia. Would you happen to know if train schedules will be updated or the reason for this? Thanks in advance for your help.

461
seewulf
Railmaster
Emily Sophie
Emily SophieRail rookie
asked in Train connections & reservations
Seat reservations Italy and Switzerland

Hello, is it possible in Italy and Switzerland to make seat reservations directly at the desk at the train station right before departure? thank you :)

1443
seewulf
Railmaster
C
chedormathildeNew aboard
asked in Eurail & Interrail Passes
One Country or Global Pass?

Hello, I’m planing on traveling from Paris to Milan then travel more or less a month in Italy and then get back to France. Hence i want to buy a GLOBAL interrail pass of 10 days for 2 month to get to Italy and then travel within Italy. But I was wondering : can I travel within Italy with a GLOBAL pass or do I need to buy a separate ITALY interrail pass ? Will the global pass only work when I m crossing a border or can I also use it to travel within a country ? Best, Mathilde

1171
seewulf
Railmaster
Michael Fetsch
Michael FetschNew aboard
asked in Eurail & Interrail Passes
With ferry back to home contry

Hello Community, when i go back to my homecountry with a ferry not included in Eurail ,and from there with Train to my hometown, is this Allowed?

301
seewulf
Railmaster
M
MilprtRail rookie
asked in Eurail & Interrail Passes
Connecting passes

Hi, We want to connect two passes together for our reservations, to make sure that we can sit together We haven't activated our passes yet (due to covid) but we are wondering whether it is possible to duplicate our trip (on the website) and connect our passes together without activating them? Just in case covid does not allow us to travel. Thanks in advance.

1743
N
Railmaster
L
lieveNew aboard
asked in Train connections & reservations
Train options website vs app

hello everyone, i just noticed that the train options on the interrail website are different from the train options on the interrail app. i’m a first time traveler and i’m very scared to be stuck in a place i don’t know because the train i thought i could take doesn’t exist. does anyone have tips? do i need to make sure that every train i take is on the website and in the app?

1021
M
Railmaster
Massimiliano Sampognaro
Massimiliano SampognaroRail rookie
asked in Train connections & reservations
No connections between Norway and the rest of Europe

Hi! My planner doesn’t connect Norway with the rest of Europe… Do you have the same problem? Thanks

1654
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Railmaster

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