Solved

Hi. Me and my friend bought a paper pass and now we want to put the pass cover number into the app, so we have the opportunity to make seats reservations in the app. But every time we write our pass cover number in the app, it says error/the pass number is incorrect. Hope you can help. Thank you. 

Hi,I got interrail passes for my family and want to make some reservations and so I come to this page. I try to add a traveler to my trip. I enter my last name and then try to enter the pass number, that I find on the confirmation letter for my mobile pass. It starts with an I and then 8 digits follow. But it says that only 6 didgits can be entered so it cuts off the last digits. Is there any kind person who can explain what I should do? Thanks in advance!

Hello all, nice to see such a lively forum here!I just spent 4 hours searching very desperately: we are a group of seven people and we want to go from Paris to Avignon on April 13. The departure must be after 11:30 in the morning.Unfortunately, the reservation app does not say if it is a technical error or there are no reservations available. But the TGV does not seem to be bookable.Now my question: does anyone know of a connection between Paris and Avignon on the regional express, and how do we get a reservation. Even if we did not need one, we can stand somewhere and set in the train.I know these are trivial questions, but I also searched different platforms and did not find a concrete answer.Or does it make sense to just go to a travel agency and ask? Have any of you done this tour before?Would be really really grateful for an answer. Thank you so much 

I have two Eurail Global 1st class passes that I plan on using starting april 5th. I can not book one reservation on trips that needs a reservation. It appears the passes are already sold out. If I go to the country railway page it shows plenty if seats. This is very frustrating for two reasons 1) the ridiculous amount of time I have wasted trying to book reservations and then realizing I shouldn't have boughten a pass since it is already sold out. My question is how can I get a refund?

For mobile passes, a travel runs from 0:00 until 23:59 CET, as is mentioned on this page and this page. However, what happens during daylight savings time? If we take the text on these pages literally, then during daylight savings time, a travel day also runs from 0:00 until 23:59 CET, which is 1:00 until 0:59 CEST.I suspect that during daylight savings time, a travel day runs from 0:00 until 23:59 CEST. If that is indeed the case, then I think it's a good idea to state that explicitly on the pages mentioned.

Hi, I have a question. I bought interrail tickets for this year and at the time of purchase I downloaded the app and was able to see all of the trains between each destination and was able to plan it out. This was about 2 months ago. Now however when I try to look up train times for July nothing is available and the train times only go as far as May. I was wondering why this is happening as it was working when I first got the tickets but now I can’t check for July. Looking forward to hearing from you. 

Bonjour, Je souhaite faire un voyage aux pays-bas.J’ai un pass mobile. Si je jour du voyage je souhaite rester finalement plus longtemps dans une ville et que je reporte l’heure de mon prochain train, est ce que il est possible d’ajouter ce nouveau voyage?Sachant qu’il est impossiblede supprimer une journée de voyage

Hello, I want to travel to the Netherlands.I have a mobile pass. If on the day of the trip I finally want to stay longer in a city and report the time of my next train, is it possible to add this new trip?Knowing that it is impossible to delete a travel day

Bonjour, La reservation pour mon train de nuit le 21 avril entre Utreatch etLinz(Amsterdam-Wien) est indisponible d’après l’outil de réservation Interrail?Que dois-je faire, j’habite en France

Hallo alle zusammen! Ich schaue mir gerade die Angebote für die verschiedenen Pässe an und der Global Pass mit den sieben Tagen hat es mir angetan. Jedoch bin ich noch nie mit Interrail gereist und hätte zwei Fragen die mir bis jetzt keiner beantworten konnte.1. Es gibt den Einreisetag und den Ausreistag von oder in mein Heimatland. Sind diese zwei Tage einer meiner sieben "Travel days" oder sind die extra bei den sieben Tagen dabei? 2. Kann ich an einem Reisetag mit mehreren Zügen durch mehrere Länder fahren? Danke schon im Voraus für eure Antworten. :)

Hi everyone,I’m planning my first trip with an Interrail Global Ticket and I need some advice.My country of residence is Germany. I’d like to travel back with an over night train from Rome, which ends in Munich, but I have to switch trains then to get back home.I thought I can just use 2 travel days for this on my pass, but the app doesn’t allow me to select the the journeys because I “already used my outbound travel”. I have enough travel days left, but unfortunately I have to switch trains after midnight. Do I have to purchase another ticket to get home?Thanks for your help.

I would like to use my last inbound trip to Germany. The only train I can take is a night train and I have to change trains in Germany the next morning - so I need two days of travel. But I can't get a ticket for the second day because my last trip to Germany is used up.But I absolutely have to take this train. What should I do?

I am planning a trip to Spain and was looking st purchasing a Eruorail pass. I was wondering if the pass is for every train company or just a select few. 

Hi there,We just bought a global pass and would like to proceed to some reservation. These reservation canot be made with the eurail website (night trains). To make the reservation on the website of the companies we need the number of our pass.Do anybody knows how to get these number without waiting the shipment of the pass ? Thanks a million !Samuel

Dear community, I have a question regarding my seat reservation. I booked a seat reservation for the train from Lyon (France) to Barcelona (Spain). Since the printed ticket for the seat reservation will be delivered after starting my journey and I will already be at a friend's place at that time, I had to indicate his name and his address as the delivery address. With this post, I just wanted to make sure that the name indicated on the seat reservation ticket will be my name, not his name? My name was automatically chosen as the traveller's name during the booking process, however, I wanted to make sure that everything will be okay with the ticket. Thank you in advance for your replies!

Buenas, tengo un problema compre el pase eurail con pase electronico y no decía nada de las reservas, me entero ahora que solo las reservas de aseinto se pueden hacer con un pase impreso. Alguien sabe como puedo resolver esto? Gracias. 

So I will be travelling from Hamburg (Germany) to Madrid (Spain) via Strasbourg (France).My Train departs in Hamburg (Germany) in the evening of my first travel day (outbound) and arrives in Offenburg (Germany) in the morning. In order to get to Strasbourg (France), I will have to take a local train from Offenburg (Germany) to Strasbourg (France), which only takes about 30 Minutes. But because I will be changing trains past midnight in Offenburg, which is still in my home country, the Interrail-App counts it as a second inbound-outbound day, although it is only one journey. Is there a way to avoid this problem?I don’t have the possibility to take an other train or use a different route.

I have bought Global Passes for myself and my Wife - I have added and activated mine to my phone - I have added her pass also - do I need to remove it and do so on her phone?

Good Afternoon,I have a Interrail Global Pass and have been planning a multi destination journey and have managed to book several seat reservations. I have come unstuck on one section, Innsbruck to Sargans where it says that availibilty is good but I cannot get as far as payment.At  the review your order stage several errors come up, “One leg of your journey could not be booked”,   “Please try to find an alternative connection, the unavailable leg of your journey will be removed from your cart.”It does not allow me to proceed to payment.I have tried various other train times and it comes up with the same issue each time.I would be gratgeful of any help on this matter.Ian

Hello, I am about to visit a friend in the UK, so I bought a One Country Pass. I live in Switzerland, so I need to do a seat reservation for the TGV through France (to Paris) and then the Eurostar (to London). However, I am not able to book a seat, it says “not valid for your pass”. So my first question is, why? Can I travel trough different country with One Country Pass? (I think the answer is YES, because I am travelling directly to London, it is 1 day of travel) Then, I have an old Global Interrail (expired), and I am able to book a seat with this old pass. my second question is: should I book my seats with this old pass? Thank you for the help

 Hello everyone, I am trying to reserve a seat on the train leaving HANNOVER HBF on the 18th of April at 14:40 for AMSTERDAM CENTRAAL at 19:00. Whenever I try to reserve seats I get an error stating “Please try to find an alternate connection. The unavailable leg will be removed from your cart.”On EUrail websiteBut the thing is, when I look on the DB website, there is availability on that train and I can even book seat reservations.    I have also tried to mobile eurail website on my phone, but I can’t even add the seats to my cart on there. I’m not sure what’s going on, because I was able to reserve seats on a train from Amsterdam to Paris with no issues.Someone please help, I would like to hold the seat reservation in my EUrail account for simplicity when traveling.

Hi, can I use my mobile interrail pass to check in at my train station in Zwolle? Cause there are like gates where you have to check in with you traincard or pass, but I only have the pass on my mobile..

Hey everyone!Situation: I'm currently stuck in Spain because I have to be in quarantine. Because of that I can't travel back my planned route and use my seat reservations. I booked all of them at a ticket office in France and Germany, so I don't have them digital, only printed with me. The first train back would originally be on the 18th of March. I already tried to check whether I can cancel the tickets on the internet, but DB said on its website that they aren't able to (I'm not sure about that though).  Question: Do you know if there is any way to cancel or at least postpone the reservations? I have friends who would be able to go to a ticket office in Spain for me as well. 

I was trying to open my tomorrow’s travel day but I think I selected today’s travel day so I can’t use one day of travel day unfortunately I tried to cancel it but it is impossible .. Is there any way to get back this ??

Hello everybody, I’m planning a trip with my friend, but something is not very clear to us about the use of a night train. We want to know when you want to travel with a night train you can use other trains the whole day. So for example we take a night train that departures at 23.00 are we able to take that whole day all trains we want and then use the night train within one travel day or does the usage of a night train cost one travel day and if we want to take the trains, at that same day as the night train departures, also cost us another travel day?