Solved

Hello, I’m in the middle of my trip and it seems like I can’t add journeys to my trip anymore. iOS version 15.4.1 app version 23.1.0.In the planner when I click on “save journey” I get the confirmation of saved to trip but when going to the trip there is nothing new there.I have tried:Force quitting the app Restarting the device Reinstalling the appNone of these are letting me get anything new on my trip. What else should I do?

Hi everyone!Our family trip will start in April 2022. Due to changes our start date has to change and we will start in italy. This is not our country of residence. Will this be a problem? Kind regards Matthias 

Hello everyone,Looking to book reservations for the Euronight 50467 from Innsbruck to Prague but am finding this error. It does not appear to be booked up because I get this error for all days in the coming months. If I check out the alternative ways to reserve a seat on this train, I am given the option to book it in-person at a train station in Europe but I would like to avoid this if possible since I know night-trains often become fully reserved close to the day of. What can I do? Thanks for the help.  

Hello! I bought 2 mobile pass but I am not able to add them on the app. It says “Something went wrong, we couldn't load your Pass details. Make sure you are online and try again.”I am online, the pass has not expired and is not added to another device. I’ve retried several times but it’s not working. I’m travelling morning 27th of October so I need help soon. I’ve been in contact with the TRAIN-E and through that “human agents” by email, but they might not answer within 7 business days - that’s why I’m writing here. Can anybody help me?

Hello. I paid for a seat reservation from Toulouse to Lyon and even though it appears in the website, it doesn’t appear on the rail planner app. Can someone help me?Thanks a lot!!

I’m taking a train from Zermatt 7 may 6:13am train, towards milan. it states transfer by foot, is it possible to rush for the connecting train from Brig? 

Bonjour,Je voudrais savoir s'il y a un moyen de faire Vienne Athènes en train.Merci

Hi, Sorry I know this has been asked in 100s of different iterations, but none-the less….. If I want to travel from York to London on day 1, stay overnight, then get the eurostar from London to Paris on day 2 (the next morning). Is this classed as 2 days of travel in country of residence or 1? Thanks in advance edit - to clarify, I am later returning on the eurostar to London, then onward to york (this time in a single day). So i want to check if i am using more travel than allowed in the country of residence.  

Hi,I intend to buy the night train from Bratislava Hlavna Stanica to Prague Hlavni Nadrazi on EN476 train on 16/06 at 10:06 pm. On the app it appears as direct train and I need to book a seat. As you can see in my screenshots, the price for the reservation seat is from 3€ but on the interrail website the first option costs 40€. Taking this into account I went directly to the cd.cz site and realized that there was no possibility to buy a seat 6 bed compartment or only the seat without a bed. This happens not only in this day but all the trips I have searched. I tried to book a seat from Bratislava to Breclav and from Breclav to Prague, this way it is possible to book only one seat for less than 5€. - Can I buy these 2 tickets and travel continuously?- Does this route count as 1 day of travel or 2? Since the train is the same that starts at 22h06 and I never have to switch trains...- Is there a reason for such a long stop in Breclav, 2h30?- How do they track the number of days consumed o

I have bought an online Eurrail pass and I’m travelling from Amsterdam to Zurich. On the Eurrail planner website I saw there is a direct train going from Amsterdam to Zurich (depart 20:28 and arrive 08:39) and it says that I can board that train and don’t need any reservations for it. However, somehow this train does not show up in my interrail app, so I cannot add this train to my trip. Does anyone have this same problem? Or know how I can still add this trajectory to my trip? Or does it mean that I cannot take that train? 

I am looking at buying a one country pass i France and I am wondering if the local trains such as TER are run by SNCF, the pass is valide on SNCF and Thalys.

Hello Eurail CommunityCan somebody coach me in searching a journey from Koeln HBF Station to Bruhl Station (Bruhl, Germany). Bruhl Station is the nearest station to the Bruhl Castle. I seem to not finding in the Eurail Trip planner this Bruhl Station and I cannot find it using the DB Navigator App either.Thank you for any help and coaching.RegardsNathaniel 

So I’m travelling in a few days and am deciding what trains to get my the Interrail app. By the app, it says that none of these trains need a reservation. But when I get to the train station how do I know which train to get on and if my pass covers it?  On the app it says ICE 645, from Berlin Hbf- Brussels central with a couple of change overs. Will this be shown at the train station and how would I know which platform to get on etc. Also, when I need to get off for a change over how will I know to do this?  I know that people have said to check online as well as using the app but how do I know which train service I’m checking for? And for each country, how do I know this too.  

I've been on the Eurail site and cannot figure out how to book seats for my clients traveling to Europe this summer. I added the Eurail pass, which they really don't want. But it seems necessary to book seats.  Is this correct? Also, it tells me to add Passenger info and I cannot figure out where or how. Is there a person I can speak with at Eurail please?

I (18 years old) want to go to Valencia with my mother, she said that the plane was easier but I want to travel with high-speed rail for many reasons (relaxed, better seats, no airport hussle, great views when traveling, less carbon emmissions, etc). Since the normal tickets are €800 for Amsterdam-Barcelona and Barcelona-Amsterdam I think interrail for 4 days is the best option.The planned dates are:june 23 Amsterdam-Paris and Paris-Barcelonajune 24 Barcelona-Valenciajune 27 Valencia-Barcelonajune 28 Barcelona-Paris and Paris-Amsterdam Now for the reservations, Im a bit confused.I think I can make reservations for Amsterdam-Paris and Paris-Barcelona (and return) with the reservation tool from Interrail but it also says somewhere that you need to do it up to 90 days in advance, its only 50 days until our trip. So can I still make reservations? And are they digital or paper?  Now for Barcelona-Valencia (and return) it seems that you can only get reservations at a trainstation in Spain. S

Hi! I’m in Split, Croatia at the moment. My plan is to get from here to Greece before taking a ferry to Italy. The problem is that I can’t find any reasonable (train)connections from Croatia and to Greece. Apparently there aren’t any international trains from/to Greece at the moment but I’m also having difficult time trying to find trains from Croatia to any other direction than north to Budapest and Ljubljana for example. So, how can I get from Croatia to Greece. It doesn’t have to be direct connection as I don’t have any spesific plans and am more than happy to visit other neighbouring countries as well! Thanks in advance!

Hi, I am trying to book an overnight seat reservation from Sighisoara, Romania to Budapest, Hungary on 2nd June, evening. Unfortunately, the only option I have is for a paper ticket which will be delivered to my home address after we have left the country!!!Is there anyway around this? The romanian train line website is down for me :( Thanks,

We purchased our mobile passes last night with plans to travel from Barcelona to Pisa this morning. When we put our passes into the app, we receive a “something went wrong” message. We have extended our hotel stay in Barcelona by one day to hopefully get it ironed out. But we urgently need help!

From what I understand, pretty much every train operated by Renfe requires a reservation with the exception of REGIONAL trains like the commuter lines around major cities. However, I noticed that there are some long distance lines that are REG EXP trains. Would these be the same as REGIONAL trains in that they don’t require a reservation? Example:18214 REG.EXP. From Leon to Palencia18105 REG.EXP. From Palencia to Santander The Eurail website doesn’t mention these types of trains, only that AVE/ALVIA/AVANT/MD require reservations.  

Hi, i bought at 15 April an interrail pass for 10 days within 2 months and i used accidentally the 2 inbound and outbound days in a trip i did and now i am not able to use the other 4 days left. The app tells me that there is no outbound/inbound journeys left and i can not use my other days and that i need to buy a separate ticket in order to make this journey. The question is; i have paid for the interrail pass and i don’t want to pay any more money since i have already paid for that. Is there any solution to my problem?Thanks in advance!

We ordered 2 mobile passes, but cannot log in to reserve seats. It asks for a password reset which we both did but never received an email to reset it. I requested this 5 times. I then tried logging in with FB, it says my name on the top but says I have no active orders. I cannot even cancel because I cannot log in. No phone number to call. Sent an email, to be told I will receive an answer in 48 hours. That was 2 weeks ago. We are beyond frustrated, spending a total of 6 hours going round in circles on the website. I am disgusted with the lack of response. I want a full refund as we cannot use the passes without reserving seats and I cannot log in to do this. Where do I go from here? We are nearly 60 years old, my partner has a broken back but we cannot reserve any seats. I desperately need to resolve this and get my money back. Does anyone even read these messages?

I may have left it too late to book Eurostar  reservations for early June returning from Paris to London: the reservations page says 'no information'.  Is it possible to buy last minute reservations at the station in Paris, maybe as a result of passenger cancellations? 

I’m starting my trip the day after tomorrow, but the support are not replying anymore on my problem. I had a broken device, bought another one but it keeps saying it is connected at another device.They disconnected twice already, and now I don’t receive any answers anymore. What can I do! Can I call interrail? thank you

Hey guys, I would like to know if it´s possible to use a night train at the first day to get out of my own country. The problem is, that the train is still inside of my country at 00:01 next day. So I spend one day without going out of my country, which should be disallowed by the rules of Interrail. Otherwise, I saw that night train trips cost only one day (the day of departure), so it should be allowed. Maybe someone can help me to remove my confusion. :D

Hello, as the booking for the high speed trains was hell, i am thinking of taking the regional trains back however i somehow cant find the connections. Isnt there a train through the Pyrenees which doesnt need reservation? Best Anne