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Hi I requested a caregiver pass because my son has a Interrail pass and has a disability which has been accepted, but interrail are requesting the 'Original order number' which they say starts with IN or EU followed by 8 digits. I can't find such details anywhere so can someone direct me to the right place please. The only number that comes close is his Pass Cover number which starts with 'I' followed by 8 digits, is this the 'original order number' that Interrail are requesting? 

I just made reservations for 2 Eurostar trains through Eurail.  I received the confirmation email and it said to go the Eurostar website and enter the PNR codes to access my reservations there.  When I do that it says that the PNR codes are not found.  I’ve emailed both Eurostar and Eurail to find out why this could be.  I understand that it is taking a long time to receive an answer.  Has anyone had the same situation?  Thanks!

On my partner’s iPhone, the journey map on My Trip / View on map shows the correct journey routes, but added a line back to the starting station, although this is not a planned journey. Deleting or creating a new Trip did not solve this - any way to remove this additional line? 

Hi. is the highspeed 4 ferry (for example from piraeus to paros at 7.25) also included in the pass? We have 2nd class as this matters.  thank you

How do I activate my greek islands eurail pass?  I ordered it and it got delivered. I will be making online reservations on bluestar and hellenic online.  Do I just collect my tickets at the bluestar and hellenic counters and show them the pass there?  Please guide 

Hello!I bought a Eurail Global Mobile pass recently, and the pass will start on 9/6.I am trying to book seat reservations from PARIS NORD (France) to LONDON ST PANCRAS INTL (United Kingdom) in 9/10, but can’t get through the booking as the “Continue to traveler details” button does not work. Can  anyone give me help?Thank you very much! 

HelloI wonder if the train ticket from Athens(Piraeus) to Patras is included in the 6 days pass, as well as the tickets from Patras to Piraeus.   Is it a round trip train tickets from Patras to Piraeus included in the 6 days pass? thank you!

I recently got a new phone for our upcoming trip to Italy. Same number just different phone. I arrive in Italy in 3 days (9/6) and need to be able to access my pass. I am able to log in and see the confirmation of the order but am not sure if this is good enough to travel with? It states it cannot add my pass to my mobile device via the app because it was previously on my old phone. 

Hi, I am regretting I did not buy 2 months since it was only 20 euros more when I bought. I am wondering if it is still possible to change this 1 month continuous pass for 2 months continuos pass.. Or I would just have to buy a new pass after this time ends? 

Hi everyone, I am starting to plan my interrail trip and I saw that the pass offers some benefits for hostel reservations, such a 10% disocunt at the Ruthensteiner hostel in Vienna if the reservation is made through famoushostels.com. However, the Ruthensteiner hostel is not part of this website’s offers so I dont ‘understand how I am supposed to get this offer.Thanks in advance 

Apologies, complete interrail amateur here. We are in the UK from Australia.  We wish to travel from London to Brussels on the 14th September. Then from Brussels to Stuttgart. Stuttgart to Bern. Bern to Chamonix. Chamonix to Paris. All within a month.  Would a 5/7 day rail pass be suitable for us?  Main concern is buying one and not being able to book onto a train from London to Brussels on the 14th. Is there anyway to check in advance of purchasing?   Thanks for any help 

Hi!I’m going from Stockholm to Hamburg. Then I’ll take a new train from Hamburg to Paris. Continue after a few days in Paris to Montpellier. Do I create a new trip for each part, or do I add the following parts to my original trip? How does it work? I mean can I connect many trips to my global pass, or can I just have one trip connected? Stefan

Hi, anyone who has recently gone on the overnight train from Budapest to Bucharest, are there any catering facilities at all on board-Anywhere to buy snacks/drinks, etc. Thanks!

Hello, I have a problem and I’m hoping you can help me. I'm living in Germany and Im on vacation in Italy. Yesterday I booked a connection back to Germany. The problem is, that I’m traveling with a night jet to Munich and from Munich I have to take another train. I’ll start my journey in Italy at 10pm and arriving Munich at 6am on the next morning, because of I’m traveling over night my outbound ticket is used when I arrive in Munich and I can’t travel with my interrail ticket again. The problem is that I have to take another train from Munich which isn’t include in my ticket anymore and the app says I have to buy me a ticket on my own. My question is, is there any other chance to take the following train from Munich without paying?

Lost passport on Bus 246 inbetween Zalaszentivan station in Hungary and Hodos (Gr) in Slovenia. I really need help finding the number of the Coach company. Any help would be massively appreciated.

Whilst checking a few options recently I have seen some UK trains requiring reservations. The latest was when I was doing a check on a UK planner for the recent question on Holyhead to London. There are a few direct trains operated by Avanti and they clearly say a reservation is required to travel on those trains. I have also seen some LNER trains with the same requirement on the Interrail planner.

Hi! I’m travelling to Paris, Barcelona, Madrid, Nice, Milan, Rome, Italy, Bern, and Frankfurt. I have 2 questions.  Do I really need to print out seat reservations or tickets for any of these cities? I leave tomorrow and plan to kind of book as I go, I find it so dumb to print things out when I have a mobile global pass  Going from Paris-Barcelona I need a seat reservation, but it says it’ll be mailed by post… but I’m staying in airbnbs etc and don’t know if I’ll get it in time. How do I work around this?? any help is greatly appreciated thanks   

Hello everyone,I’m planning to do a rail trip around Scandinavia in 2/3 weeks. Everything went well with my Interrail Pass Mobile but when I try to book some tickets train in Norway (From Bodoe to Trondheim, or Trondheim to Oslo, or Oslo to Bergen, etc...), I have the same error message every time (at any time, any train, any destinations) Even in 1 month, I’ve the same message. Here is the error message (I can’t even click on “More information”).What am I supposed to do ?  Thank you in advance for your answer.Have a nice day ! 

Hey everybody, my friend and I are looking forward to go to Italy from our home country!We’re thinking about getting a global pass but still have some troubles… If we’re going from Germany to Italy (Monday evening from Osnabrück to Munich and then the night train on Tuesday Munich to Rome) - so in total two days, do they count as an inbound? And for the night train we need to get a reservation from the Austrian site but there are no options if we’re trying at https://www.oebb.at - does this mean that the train is sold out? We didn’t get any clue from the website and everywhere is written that you cannot take a night train without a reservation?Hope someone can help us, thank you in advance!! (:

Hello, trying to make a seat reservation through Eural site/app for the night trains Vienna - Hamburg-Stockholm-Narvik-Stockholm.Non are avialable. What should i do?

Dear all,I was hoping to do a bike trip in Portugal following the Eurovelo 1 Route at the end of September/beginning-mid October.However, I seem to not be able to find connections in Spain that will allow me to bring my bike without dissembling and storing it in a box.Do you have any advice or experience taking your bike on trains in Spain to Portugal? I will be happy to also cycle in Spain to connect to places if need be. Thanks for your help :)Best

Hi everyone! I’d love to get a pass for Switzerland but I need more useful info like type of trains or reservations. Also, are the passes valid for the Bernina and the Glacier Express? If not, how does that work?thanks to anyone who can help!

Hello,We have a 2nd class Eurorail pass and started traveling this morning. The trains from Paris to Stüttgart today are full so we had to purchase 1st class tickets for that part of our trip at full cost. Are we able to get a partial refund and if so, how?Thank you 

Hi All, I am completely new to Eurail, I have purchased my pass and activated it and chosen my first travel date but have not used any more travel days as yet, I still have 14/15 as I have purchased a 15 days over 2 months global passMy question is simply what is the difference between adding a travel day on the rail planner app compared to a journey?My wife and I have already reserved seating for all of our journeys and I am adding them as journeys on the app, is this what I should be doing? Or should I be adding them as Travel days? Thanks in advance Jesse

Due to a covid that took 4 weeks to recover, i could only use 3 rides and tomorrow my pass expires. Can I extend my validity period due to this exceptional hardship?