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How do I change the date of my train reservation?

hey! I try my best to book the train today at 17.17 from Copenhagen central station to Hamburg central station. but the train does not show in the app, what should I do? It is an IC train so I should be able to take it. How do I make sure I have a valid ticket

I have bought the 50 anniversary Interrail ticket 3 weeks ago, But I filled in my residence wrong and didn’t realise it until 4 days ago, please help me to reach the customer service because i arranged my reservations and i should start start my travel soon I have submitted my request, I worry so much now, anybody can help me to flag my request? thank you so much! 

Hello Interrail Community! My name is Minaa, and I bought a continuous interrail ticket a few weeks ago. While filling in my details, I put in my parent's adress in Switzerland (my Nationality is also Swiss) but I am actually living in the Netherlands since 2 years already. So my initial outbound journey is from - and my final inbound journey is to the Netherlands. I will be travelling really soon, so I contacted the customer service 2 weeks ago, but I still don't have an answer (and the pass has not been activated yet). Will it be possible to change this soon? Thanks a looot in advance!

Hi! I bought a 7 day in 1 month pass a few months ago for my Europe trip, but now plans have changes and I only need 4 days. So after reading the FAQs I bought the 4 day pass so that the 7 day can be refunded. However, after purchasing,I have not received the email for the pass number so I can’t start the refund process. I did an email to customer service but still waiting to hear back after 48hours. Hoping someone can help me with my two problems:)

Hi, I tried to add my pass to Rail Planner but didn't work. Also tried to restart my phone, re-installing the app. I had an iPhone some months ago and I thought that maybe on that device will works, but neither this. I don't know what to try more and technically I’ll travel within 6 days, on 16 August.

Hi, I want to travel from Saarbrücken to Mannheim and the interrail app suggests TGV9551 at 10:58 but does not say it requires reservations. Is this true?? I thought all TGV travel needed reservations? Is it because it's completely within Germany that it doesn't? Thanks,Q  

Hi guys, I won an Interrail Pass this spring and I have already planned my trip for late August. I bought my seat reservations but one of the tickets hasn't arrived and the Eurail team wrote me that it can't be reshipped due to the lack of time. I can't find any information about the refund of a single ticket, whilst having the possibility to use the other ones I have purchased. Have you ever had a similar experience? Could you help me?

If I choose to travel to a place where I don't need to a reservation seta, will I not receive a QR code? just on time? how does it work, you only receive the QR code if you pay for the reservation and if you don't pay you have to wait to see if there will be any empty accents?

Can’t find any train from Sofia or any other destinations to Athens. Aren’t there any international trains to Athens? 

Dit staat in de FAQ: Je kunt de reis die aan je Pas is gekoppeld nog wijzigen totdat je je Pas activeert. Als je Pas eenmaal is geactiveerd, kun je je reis niet meer ontkoppelen of een andere reis koppelen.Nu heb ik voor de Global pass voor 2 maanden 7 verschillende trips gepland. Ik neem aan dat ik weer een nieuwe trip kan koppelen als de datum van de voorgaande trips is verlopen. Geldt dat ook voor twee opvolgende reizen in dezelfde trip bij 1e op 1/9 de 2e op 2/9?

Hello everyone, I have sent this email to the three support emails of Interrail, and I was wondering if this situation also happened to another person, because I´m worried this is not normal… Hi, my name is Lara and I have won a #DiscoverEU travel ticket.After submitting my booking form, I have received an email byhello@start-discover.eu (on 01/06/2022) saying that they had verifiedmy identity successfully, but i did not receive any furtherinformations on my DiscoverEU travel ticket, or the account thatwould've been created for me, as it is said after submitting thebooking form:"Within the hour, you will receive via e-mail your flex pass. Theemail has as a subject “Your order is confirmed – here’s what’s next”and is sent from the email address “customerservice@interrail.eu”."I have already checked my spam, looked everywhere in my email, andnothing. This email was not sent.I ask for your help because I am getting worried, I'm afraid that Iwon't receive my interrail pass...Thank you so m

I heard that when you book an outbound journey, you also need to book an inbound journey. But we are traveling one-way. Only need an outbound.  Is this possible?

We are planning to go from Leeds to Gatwick on Aug. 19. It’s not to catch a flight, but stay at a hotel there that night.I know the strike days planned are the 18th and 20th, but does anyone know whether I should expect issues on the 19th?We can change plans and go closer to south of London if needed, but would prefer to leave the Leeds area on the 19th if possible.Thank you very much.

Hi, I wondering if anyone could help me with the refund rules for a seat reservation Milano-Paris made through the Interrail portal. On the ticket it states that the ticket is refundable up to 30 minutes before departure. If I cancel the ticket through the Interrail portal, will I be refunded the full amount? Thanks!  

Hello, is there no posibility to call Interrail by phone? I booked a ticket and now there a no seats left for my journey to France. Thanks!

Hello I contacted customer service three weeks ago to change my country of residence, as I moved countries. However, I have not received a reply and my trip starts TOMORROW.So I kindly ask you for your help to contact me so that customer service can change my country of residence.Thank you!

Hello, I have a digital Interrail pass  with 4 flexible trips within a month and wanted to book my last ticket for August 12th from Basel to Berlin in the Railplanner app (i.e. back to my country of residence). It was only possible to set the current day, August 2nd, das of the booking and I could no longer delete it. Now the app shows me that I had already used this day, 2.8., as the last day of travel, even though I had not booked a trip there at all. But I have to go from Basel to Berlin on August 12th. I already asked for help at the Station desk and capable Friends, Bus no Solution of the Problem. So, does  anyone here has an idea? Would be great :) 

Dear All,I have a Global Interrail Pass, Poland is my country of residence and I am trying to book a seat on a Warsaw-Berlin train, PKP Intercity does not allow making that reservation online (it would for a domestic connection, but not international), so I tried to use the Interrail booking system. It does not seem to work: the reservation prices don't show the places are supposedly/possibly sold out, but that doesn't seem true, because sometimes prices do show, on the very same trains. But even then I can't do the booking, because the only option the system knows is to send it to me via paper mail, and when I fill in the address, I am told it is too late and it wouldn't reach me on time. Is this really the only option? Can't I just have the reservation sent in printable electronic form?

Hi, I’m trying to get back to Paris from Frankfurt but can’t seem to book a ticket beyond Karlsruhe HBF. If anyone has some advice that would be great.I tried the Rail Planner/Eurail site and DB bahn.Thanks

Hello all!I’m planning to start travelling at the beginning of August but I have the wrrong country of residence on my pass. Is it possible to change it? I have contacted the support team but they haven’t responded in a long time. The residence on my pass is currently Germany but its wring and I would like to travel through it - I’ll use more than the inbound/outbound journeys.Thank you!Roman

Hello, if I buy a 1 month to global eurail pass, only I can to use de pass in June or maybe July too?

I’m travelling at the start of September from bar, Montenegro, and was wondering if anyone had visited Belgrade recently. Are there any trains out of Belgrade that go towards Central Europe. I think my only option is a direct bus to Budapest. (Or going through Croatia from Montenegro, although really wanted to visit Serbia)  Thank you 

Hi, we are planning to travel from Brussels to Paris (13.08.2022 / 7.13 pm) with Thalys and called the customer service for seat reservations. But, I just realised that they gave us 1st class seat and now I can not call them again. Anyone has the same experience? How did it go? I saw a post that someone can still board the train but need to pay the differences. However, I wonder how much the differences will be?  Any prompt response or suggestion will be very much appreciated since the travel date is coming soon and we will be travelling with a baby.  Thanks all and have a good day! 

I am taking the Eurostar tomorrow - From Brussels to London with connections up from Germany using two ICE trains. I know there have been many cancellations and problems with these ICE trains recently, especially between Frankfurt and Brussels. The one I need to take was cancelled today for sure!There is an alternate route (via Aachen and Welkenraedt) which I will take if there are problems. With this though it is likely I will miss my reserved Eurostar. I have 2 questions!What is the policy for missed connections onto Eurostar? If the ICE trains are delayed / cancelled, will Eurostar put my on next available train, even if travelling with Eurail/Interrail? If so, how do I prove that I was intending to take these trains?! With a “normal” ticket, this is easy to show. But with a mobile Eurail ticket I will have to completely remove the affected trains from my planner / ticket in order to add the new (later) trains that I must take. Thanks!