Solved

My App is completely stuffing up!!! Firstly, I am unable to view all my Saved Journey’s in My Trip. Sometimes I will save a journey, and then when I go to view it, it is not there!!Secondly, when I try to book a journey and add it to My Pass, it will add it initially, then later when I check it has completely disappeared!! I am using a Flexi Pass, and it is almost impossible to add 2 journeys to one travel day, as either one of the journey’s always keeps disappearing. This is very very frustrating as I don’t have a valid ticket for the trains I need to catch TOMORROW!!!! I need help ASAP, I will be unable to travel tomorrow if this is not fixed URGENTLY. 

Hi guys,Do you have some information about the Bosporus Express from Bucharest to Istanbul?We like to travel in April 2022. ThanksJan 

So I’m a french citizen and I’m planning to travel to Istanbul this summer. The problem is I don’t have a passport, only the french identity card. I saw that you can go to Turkey with only the identity card but I was wondering if it is better with a passport, or if the customs officers are going to bother me because of it ? Should I start making a passport ? (The plan is to go from France to Germany then Croatia, Hungary, Romania and finally Turkey). Thank you in advance.

Welche Routen gibt es von Berlin nach Istanbul im Mai 2022?

Dear Intervall team,I have a question concerning my trip to Venice. I will take the train the 14th of April from Berlin to Venice. Departure time from Berlin is 7:37h. Arrival time is 23h50 in St. Lucia (Venice). The Interrail homepage says that I have to book reservations for this trip. I called the Deutsche Bahn and asked them. They informed me that for none of these trains a reservation is actually necessary, but optional. I would be greatful if you could answer me regarding this matter, as the trip moves closer.Also, unfortunately the trip does not appear in the Application. So I ask myself how am I supposed to add this trip when its not in the App? (I have a mobile pass). In general, the planning with your homepage is really complicated as the informations concerning the trips are often not correct. Up to date information is only on the homepage of the deutsche bahn. Unfortunately, as a customer it is also not possible to talk to someone of your team via phone in a more direct way

Hi - how far in advance can I reserve seats on trains in Italy - can I do it in the app? I can see orange text telling me to do but not how!

Hello, with my boyfriend we won an interrail pass, and we want to plan trip but we have a problem with the application When we make a research about the same journey, we don’t have the same results. We made a research for the journey Strasbourg-Wien (Austria) un august, and I get a lot of results (free and paid journey) but on his phone he doesn’t get the  same results as me, he only have paid journey. We don’t understand what is the problem here 

Hello together!I want to make a trip with Interrail in the summer and want to take the Global Pass with 7 travel days. One question I have is how the trains are regulated to get to the foreign country and to get back to the home country at the end. Do I have to use one for the outward journey and one for the return journey of the seven travel days or are they extra? So then seven travel days plus two extra for the trip abroad and in the home country.Thank you!

Can I book a place in a sleeping compartment if I have a mobile pass? Do I get a paper or an electronic confirmation? Do I need to print it?

I need help editing my son's date of birth and other information on his mobile pass. I have not activated it yet.  Ive sent in 2 requests with no response. Can some one assist me please?

Bonjour tout le monde, A quel moment les reservations pour le mois d octobre s ouvrent elles, pour aller en Europe Centrale ? Sachant que pour aller Berlin, c est deja le cas. Merci a tous

Hello,I am interested in booking a berth in sleeping car 2 Class in the night train from Stockholm to Narvik managed by the rail operator SJ.From the Rail Planner App, I can only book a seat and not a berth, see attached. Do you know if I can book a berth by using my Interail Global Pass ? If you do, how can I proceed please ?Thanks in advance for your help. 

For a trip to be in my country of origin does it have to start and end at it? If the trip starts at my country of origin and ends in another country does it count as a normal travel day?I want to go from Seville to Barcelona on day 1 and Barcelona Paris on day 2. Does the 2nd day count as trip in the country of origin (Spain) ? 

I am trying to book 3 seats from Milan to Paris on 11 May 6am, first class seats with my eurail pass. However, the price is so expensive at 141€ on the eurail website, so i decided to compare with SNCF. But I am unable to book with SNCF as I am not sure how to add my eurail pass, how do i go about this? 

Is the interrailing password included on trains in Paris? Or are there alternative transport methods. How would I get to the Eiffel Tower from where I’m staying (over 1hr walk) and how would I get round paris in general. Are there any bus passes I’d be able to get or would you say that it’s safe to be walking on my own? Thanks. 

I bought interrail global pass, can i use Frecciarossa train ?? My journey from german-italy, there is 2 times transit and one journey use frecciarossa train and the train show in 'interrail app' but i read only train with partner we can use, but frecciarossa is no partner with interrail. So anyone can explain this ?

Hello,I want to book a seat reservation but I can only get it via post. Why is that? When I am already on my way there is no chance to get this ticket when they only send on paper with the post.Thank you for answers.

Hi there!I was looking to travel from Barcelona to Paris using a night train, but I can’t seem to find any information about it. Are there only tickets for the morning for that route because we are trying to spend our nights traveling so we don’t lose out on days?Thank you!

Hi, i buy two global pass but, due to the covid, i never used or acetivated them. They are valid until august 2022 but in i now try to enter them in the app, it won’t let me. I get a message that says to check the code and that it is a mobile pass and a not a paper one. I’m sure everything is correct. Thanks for the help.

My husband restarted you phone, and now I can't add my pass. We are stay at London.

Hello, I have booked a Greek Islands pass 4 days for next august. My issue is that I plan to do some connections between Islands that are not possible with the ferries of the Attica Group ( for example : Santorini-Amorgos, Naxos-Sifnos, Sifnos-Santorini or Sifnos-Paros, depending on the days). Can I make free reservations with my pass for the Seajet ferry company ? If not, can I use the 30% discount that is supposed to be offerd for extra travel days ? Thank you!  

When can I add a journey to my pass? Is it possible to add a journey in advance? Or it should be added on the travel day?

I am planning a trip to Europe and would like to see a couple different countries so I am considering the Eurail. It is clear that the Eurail pass will allow be to travel between large cities and counties, but I cannot find any information on trains/busses within cities.So, does the Eurail pass also include any trains/busses within specific cities (for example Rome or Florence)? Or is it EXCLUSIVELY for travel BETWEEN cities and countries?Thank you for any information you can provide!

Trenitalia only seems to sell single occupancy accomodation on their night trains in Italy (e.g. to Sicily) at this moment, still due to Covid-19: either a couchette or sleeping compartment. Options for Interrail reservations, however, are still “Bed in 6-berth sleeper - €41” and “Private single sleeper - €122”. Can I assume that the with the former reservation, I will receive a single occupancy couchette compartment?

We have global Eurail passes.  I’m trying to book from Edinburgh to London.  The Eurail site does not allow to make the seat reservations and give the other booking option of using acprail.  How do I book the seats and get tickets on acprail with my Eurail passes?   thanks