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I have ordered 3 sets of tickets, but only received 2 sets of tickets.  The receipt shows that I paid for all 3.  All 3 legs show up on my reservation overview.  But, there are only tickets associated with 2 of the legs.  I can not download a ticket for the 3rd leg.  We are traveling with 2 other families.  They booked all 3 legs and received e-tix for all 3 legs.  Help!

I am trying to book seat reservations via Eurail within Romania to travel between Bucharest to Brasov to Sighisoara on the 30th May 22. It seems like all of the inter-regional or night trains require a seat reservation, but Eurail’s website shows the following error:Prices unavailableNo price results were found for this connection. It is possible that all pass holder seats are sold out. Please try searching for another connection or check 'More information' and try other ways to book this seat reservation. If no pass holder seats are available anymore you need to buy a separate full fare ticket to board. Are all the inter-regional or night trains booked out a month in advance? it doesn’t make sense. Can anyone help?

Is it possible to buy a ticket to travel in one country, but still be able to go from your own country to the country you want to go to? FE: you wanna travel in germany, but you still need to go from the netherlands to germany. Or do you need to buy a global pass in this case?

Hi community! On March 28 I bought a global pass in paper format. It should have arrived on or before April 28, according to the same Eurail.com information, but the pass never arrived. I searched in PostNL track and trace and it appeared that the package had been sent to my country Chile. However, when I called the post office in my country and asked about the package, they told me that it had not cleared customs yet, so the sender (Eurail) was responsible for the problem. I am traveling today, April 30, and obviously I will not have the pass in my possession.My query is as follows: in Lisbon, will I be able to claim Eurail and demand a change of pass, from paper to Mobile? It's possible? Or will I have to settle for losing my money?Note: I recently discovered this forum. Too bad I didn't know about your warnings about Eurail and its passes.   

We are a family of 6 travelling through Europe and I’m trying to make seat reservations. Unfortunately this is proving to be extremely time-consuming, difficult and frustrating. I tried to make seat reservations from Paris to London via the Eurail website and app, and am unable to find seats for July 2022. I could find the seats through a different website (b-europe), however in order to book a reservation I am required to enter a pass cover number, which I do not have since I purchased a mobile pass.  I’d also appreciate some help in booking seat reservations from Montpellier to Geneva, and Zurich to Paris.

Hello everyone,I have bought and already activated my mobile pass for Sweden  ( which is valid from 20 June to 19 July 2022) in the rail planner app a few weeks ago, but now with the update of the app my mobile pass got lost and it isn’t possible to add it again ( there is always error if I try it to add it again)Please help me !!!!! Thank you very very much!!!!!!!!!!! Rosa 

Hola, ya tengo mi viaje organizado con todos los trenes a la hora que quiero.Cuando tendría que confirmarlos para que me aparezca el QR, antes de cojer cada tren, al principio de mi viaje, unos días antes del viaje. Me podríais ayudar,gracias.

Hello, as part of my interrail pass, I would like to book the night train: NJ 469 (Paris-Est to Wien Meilding) on July 19, 2022 at 7:57 p.m. However, when I go to the reservation site by logging in with my pass, I am only offered two options: a seat at 21.9€ (I don't want to) or a single person cabin at 151€ ( far too expensive). However, when I do a search without logging in, the option "Bed in a 6-berth compartment" I want to take at 44€. This option is not present when I connect with my pass, why? In addition, the prices are more expensive when I connect with my pass. Why ? Thank you for your reply.

I am a non-European with a non-European passport, but I have a student visa for a country in the EU and is currently studying here so I am confused about the ‘country of residence’ bit. I would prefer to get the Eurail pass rather than the Interrail pass, but am I allowed to do so?

Hi, I’m looking to travel in summer, and I’m trying to select my start date to activate my mobile pass. It will only let me pick the day after, not any dates before it. Has this happened to anyone, what should I do? Customer service haven’t responded 

Activated both my & wife’s pass on same phone, find it easier to have her’s on her phone. app refuses to deactivate to accommodate that. 

I bought a Eurail Global Pass and I want to ride [7/10 07:42 Koeln hbf →9:35 Brunelleschi-mid]train. It is displayed as conditions apply. I do not know what’s means.This is my first trip with a Eurail pass. Can anyone tell me? Thank you  

Hello! I want to buy an Interrail pass for the summer. Does the name in the pass have to match my passport name? Since my passport was made, I have gotten married and my new surname is now different than the one on my passport. Kind regards, Cecilie

Hello! I have a few questions regarding the eurail Greek Islands pass. I am looking to buy it for this summer (end of August) to travel between the Greek islands. My questions are: 1. If I purchase the 4 day pass today, is there any way to be sure that seats will still be available on the ferries that I would like? Or do I just have to wait for an email back confirming? 2. When I reserve my ferries, will i get ticketsmailed/mailed to me with my reservations or how do I get my tickets to board the ferries when i arrive in Greece?3. Am i able to activate my pass online, or do I need to wait until I arrive in Greece to activate it?4. Am i able to reserve seats before I receive my paper copy of my pass? 5. Will there be any additional costs when reserving seats? Thank you very very much for your time!! 

why is it cheaper to book a thalys place for kids through the thalys system then via eurail reservations?

hello,we are going to buy a 2nd interrail pass for our family this summer to travel to Italy.we bought one to go to Lapland this winter.Are there reductions when we buy several passes during the year?Thanks !

Hi there, If I buy an Interrail-pass with 15 days of travel, will I be able to use this all over Europe? Also on ferries? We are planning a trip from Prague and down Italy, and then travelling by ferry from Bari to Igoumenitsa. We would also like to take a ferry from Athens to Chania. I’m not able to see in the railway-map if it is possible to travel this ferry distance with the pass, and if there will be any additional costs when booking a ferry-trip. How does this work? And do anyone have any experience with travelling from Athen to Chania or Heraklion?Thanks for any help!

My pass shows up on app and is activated. 2 other travelers in our group shows name and pass number.  When we put their pass info in it says something went wrong try soon or contact us.  Emailed multiple times,  still cannot add passes?  Not sure if I'm missing something or what? 

Hello Eurail Community,I am trying to plan a trip from Tasch (train station) to Zermatt HBF (train station)— these two train stations are like 12 minutes apart. However, if I use the Eurail trip planner, the station Tasch does not come up and so I cannot find and save this trip. Although if I use google map, google map shows that there are RE trains passing thru Tasch going to final destination Zermatt HBF. On another question also, since the said station Tasch does not appear in eurail trip planner, I am not able to find a trip from Strasbourg, France train station to statuon Tasch in Switzerland. Tasch is nearest next station from Zermatt HBF and since our hotel is in Tasch, does this mean I have to go Zermatt HBF first  and then separately buy a diffrent train ticket to go to our hotel near the station Tasch? Pleadr help.Thanks  

Het lukte niet om in Parijs de juiste trein te boeken naar Spanje. Daarom ‘s avonds de nachttrein genomen. Nu heeft die trein bij mij twee dagen in rekening gebracht ipv één. Bij mijn reisgezel is het wel goed gegaan en is er één dag in rekening gebracht. Ik gebruik Apple, hij Samsung. Wat de reden ook is, ik krijg die dag er niet uit en Interraill is op geen enkele manier te bereiken. Ik probeer al vanaf 24 april een oplossing te vinden. Wat moet ik doen?

This is the statement on the EuRail site regarding pass exchanges: Refund and exchange requests for Rail Passes without a predefined start date (open date Passes), can be granted if such Passes are returned to us unused, not activated, and no later than six months from the last possible activation date of the Pass. I have sent a question to EuRail, but it’s been 2 weeks without an answer yet. I know they are busy.  Does six months from the last possible activation date mean  Six months AFTER the last possible activation date    OR Six months BEFORE the last possible activation dateDoes anyone know for sure?  If six months before I need to make my exchange by Saturday. If six months after I have until October.  ‘Thanks so much for any assistance you can provide. 

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One person in our group has an ID-card from another country than the country of residence. Which country should be used on the Global Pass?

Hello!I am a german citizen currently living in Spain for an Erasmus-Semester. I want to travel to Germany and Austria for some visits but I am not sure about the Outbound/Inbound Journey Rules. Can somebody help me? What is my Homecountry? Germany (as I am noted there as citizen) or Spain (as I am actually living there at the moment and that would also be from where the Journey starts and ends) This would be my Travel Plan: Cordoba-Lübeck. This is a 2 day trip. On the first day it would be from Cordoba (Spain) to Biel (Switzerland) via France. The second day of the journey is from Biel (Switzerland) to Lübeck (Germany). From Lübeck (Germany) I want to go to Würzburg (Germany). Is this homecountry travelling or not? From Würzburg (Germany) to Vienna (Austria). From Vienna (Austria) back to Cordoba. Also a 2 day trip. First day is Vienna - Avignon (France) via Switzerland, NOT! passing through Germany. Second day is Avignon (France) to Cordoba. The way I see it, if Spain counts as my

Are youth passengers allowed to travel in business class?